Waiting lines as a marketing issue

European Management Journal

Volumn 14, Issue 3, 1996, Pages 295-303

  Kostecki, Michel ^a  

^a UNIVERSITY OF NEUCHÂTEL   (Switzerland)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030163358     PISSN: 02632373     EISSN: None     Source Type: Journal    
DOI: 10.1016/0263-2373(96)00009-6     Document Type: Article

References (18)

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12. McCloskey, D.N. (1982) The Applied Theory of Price, New York, Macmillan Publishing Co., Inc.
13. Maister, D. (1985) The Psychology of Waiting Lines, in J.A. Czepiel, M R. Solomon and C.F. Surprenant (eds.) The Service Encounter, Lexington, Mass, Lexington Books.
14. Milgram, S. (1970) The Experience of Living in Cities, Science, 167 pp. 1461-1468.
15. Papalia, D. and Olds, S.W. (1988) Psychology, New York, McGraw Hill, 1985.
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18. Stalk, G. Jr. (1988) Time - The Next Source of Comparative Advantage, Harvard Business Review, 4 July-August pp. 41-51.