Knowledge and process management in Health Care Organizations

Methods of Information in Medicine

Volumn 43, Issue 5, 2004, Pages 525-535

  Stefanelli, Mario ^a  

^a UNIVERSITY OF PAVIA   (Italy)

Author keywords

Careflow management systems; Collaborative work; Communication models and infrastructures; Hospital information systems; Knowledge management; Process management

Indexed keywords

CONFERENCE PAPER; HEALTH CARE MANAGEMENT; HEALTH CARE ORGANIZATION; HEALTH CARE SYSTEM; HOSPITAL INFORMATION SYSTEM; MEDICAL INFORMATICS; MODEL; PRIORITY JOURNAL;

EID: 11144333524     PISSN: 00261270     EISSN: None     Source Type: Journal    
DOI: 10.1055/s-0038-1633911     Document Type: Conference Paper

References (126)

1. Davenport TH, Prusak L. Working Knowledge: How Organizations Manage What They Know. Cambridge, MA: Harvard Business School Press; 1998.
2. Institute of Medicine. Crossing the Quality Chasm. Washington, D.C.: National Academy Press; 2001.
3. Hamel G, Prahalad CK. Competing for the Future. Boston, MA: Harvard Business School Press; 1994.
4. Leonard-Barton D. Well-springs of Knowledge: Building and Sustaining the Sources of Innovation. Boston, MA: Harvard Business School Press; 1995.
5. Stewart TA. Intellectual Capital: the New Wealth of Organizations. New York, NY: Doubleday; 1997.
6. Garvin DA. Learning in Action: a Guide to Putting the Learning Organizations to Work. Boston, MA: Harvard Business School Press; 2000.
7. Chuang S-H. A resource-based perspective on knowledge management capability and competitive advantage: an empirical investigation. Expert Systems with Applications 2004; 27 (3): 459-65.
8. Institute of Medicine. To Err is Human: Building a Safer Health System. Washington, D.C.: National Academy Press; 2000.
9. Barley V, Neale G, Burns-Cox C, Savage P, Machin S, El Sobky A, et al. Reducing error, improving safety. British Medical Journal 2000; 321 (7259): 505-14.
10. Millenson ML. Demanding Medical Excellence. Chicago, MI: The University Chicago Press; 1999.
11. Fieschi M, Dugour J-C, Staccini P, Gouvernet J, Bouhaddou O. Medical decision support systems: old dilemmas and new paradigms. Methods Inf Med 2003; 42 (3): 190-8.
12. Searle JR. The Construction of Social Reality. New York, NY: The Free Press; 1995.
13. Hutchins E. Cognition in the Wild. Cambridge, MA: The MIT Press; 1995.
14. Ellingsen G, Monteiro E. Mechanisms for producing a working knowledge: enacting, orchestrating and organizing. Information and Organization 2003; 13 (3): 203-29.
15. Wenger E, McDermott R, Snyder W. Cultivating Communities of Practice. Boston, MA: Harvard Business School Press; 2002.
16. Coiera E. Four rules for the reinvention of health care. British Medical Journal 2004; 328 (7449): 1197-9.
17. Drucker PF. Knowledge-worker productivity: the biggest challenge. California Management Review 1999; 41 (2): 79-94.
18. Cohen SS, Prusak L. In Good Company: How Social Capital Makes Organization Work. Boston, MA: Harvard Business School Press; 2001.
19. Cappelli P. A market driven approach to retaining talent. Harvard Business Review 2000;January to February: 103-11.
20. Dessler G. How to earn your employees. Academy of Management Executive 1999; 13 (2): 58-67.
21. Liebowitz J. Knowledge management and its link to artificial intelligence. Expert Systems with Applications 2001; 20 (1): 1-6.
22. Minsky M. Steps Toward Artificial Intelligence. In: Feigenbaum EA, Feldman J, editors. Computers and Thought. New York, NY: MacGraw Hill; 1963.
23. Newell A, Simon HA. Human Problem Solving. Englewood Cliffs, NJ: Prentice Hall; 1972.
24. Simon HA. Models of Man: Social and Rational. New York, NY: John Wiley; 1957.
25. Kurzweil R. Intelligent Machines. Cambridge, MA: MIT Press; 2003.
26. Block N. The Computer Model of Mind. In: Osherson DH, Smith EE, editors. Thinking: An Invitation to Cognitive Science. Cambridge, MA: MIT Press; 1990.
27. Maturana H, Varela F. The Tree of Knowledge. Boston, MA: New Science Library; 1987.
28. Varela F, Thompson JE, Rosch E. The Embodied Mind. Cambridge, MA: MIT Press; 1992.
29. Winograd T, Flores F. Understanding Computers and Cognition. Norwood, NJ: Ablex; 1986.
30. Varela F, Bourgine P. Towards a Practice of Autonomous Systems. Cambridge, MA: MIT Press; 2003.
31. McDermott R. Why information technology inspired, but cannot deliver knowledge management. California Management Review 1999; 41 (3): 103-17.
32. Cook SDN, Brown JS. Bridging epistemologies: the generative dancing between organizational knowledge and organizational learning. Organization Science 1999; 10 (4): 381-400.
33. Brown JS, Duguid P. Balancing act: how to capture knowledge without killing it. Harvard Business Review 2000; May-June 2000: 73-80.
34. Panzarasa S, Maddè S, Quaglini S, Pistarini C, Stefanelli M. Evidence-based careflow management systems: the case of post-stroke rehabilitation. Journal of Biomedical Informatics 2002; 35 (2): 123-39.
35. Quaglini S, Stefanelli M, Cavallini A, Micieli G, Fassino C, Mossa C. Guideline-based careflow systems. Artificial Intelligence in Medicine 2000; 20 (1): 5-22.
36. Smith B. The ecological approach to information processing. In: Nyíri JC, editor. Mobile Communication: Essays on Philosophy, Psychology and Education. Vienna: Passagen Verlag; 2003. pp 1724-32.
37. Gibson JJ. The Ecological Approach to Visual Perception. Boston, MA: Houghton-Mifflin; 1979.
38. Donald M. Origins of Modern Mind: Three Stages of Evolution of Culture and Cognition. Cambridge, MA: Harvard University Press; 1991.
39. Polanyi M. The Tacit Dimension. London, UK: Routledge & Kegan Paul; 1966.
40. Dreyfus HL, Dreyfus SE. Mind over Machine. New York, NY: The Free Press; 1986.
41. Patel VL, Arocha JF, Kaufman DR. A primer on aspects of cognition for Medical Informatics. Journal of American Medical Informatics Association 2001; 8 (4): 324-43.
42. Nonaka I, Takeuchi H. The Knowledge-Creating Company. Oxford, UK: University Press; 1995.
43. Stefanelli M. The socio-organizational age of artificial intelligence in medicine. Artificial Intelligence in Medicine 2001; 23 (1): 25-47.
44. Choi B, Lee H. Knowledge managemnt strategy and its link to knowledge creation process. Expert Systems with Applications 2002; 23 (3): 173-87.
45. Stefanelli M. The role of methodologies to improve efficiency and effectiveness of care delivery processes for the year 2013. International Journal of Medical Informatics 2003; 66 (1-3): 39-44.
46. Bellazzi R, Zupan B. Intelligent data analysis - a special issue on intelligent data analysis. Methods Inf Med 2001; 40 (5): 362-4.
47. Russel J, Greenhalgh T, Boynton P, Rigby M. Soft networks for bridging the gap between research and practice: illuminative evaluation of CHAIN. British Medical Journal 2004 May 15; 328 (7449): 1174-7.
48. Wyatt JC. Management of explicit and tacit knowledge. Journal of the Royal Society of Medicine 2001; 9: 6-9.
49. Hansen MT, Nohria N, Tierney T. What's strategies for managing knowledge. Harvard Business Review 1999; March-April: 106-16.
50. Boland RJ, Tenkasi RV. Perspective making and perspective taking in communities of knowing. Organization Science 1995; 6 (4): 350-72.
51. Kuhn KA, Giuse DA, Haux R. IMIA working conference on health information systems 2002 Heidelberg - practical HIS experiences. Methods Inf Med 2003; 42 (1):VI-VIII.
52. Kuhn KA, Giuse DA, Talmon J. The Heidelberg Conference: setting an agenda for the AMIA working group on Health Information Systems. International Journal of Medical Informatics 2003; 69 (2-3): 77-82.
53. Giuse DA, Kuhn KA. Health iformations systems challenges: the Heidelberg conference and the future. International Journal of Medical Informatics 2003; 69 (2-3): 105-14.
54. Hartswood MJ, Procter RN, Rouchy P, Rouncefield M, Slack R, Voss A. Working IT out in medical practice: IT systems design and development as co-production. Methods Inf Med 2003; 42 (4): 392-7.
55. Lorenzi NM, Riley RT. Organizational issues = change. International Journal of Medical Informatics 2003; 69 (2-3): 197-203.
56. Wyatt JC, Wyatt SM. When and how to evaluate health information systems? International Journal of Medical Informatics 2003; 69(2-3): 251-9.
57. Gustafson DH, Wyatt JC. Evaluation of ehealth systems and services. British Medical Journal 2004 May 15; 328 (7949): 1150.
58. Davidow W, Malone M. The Virtual Corporation, Structuring and Revitalizing the Corporation for the 21st Century. New York, NY: Harper Business; 2003.
59. Wright P, Snell S. Toward a unifying framework for exploring fit and flexibility in strategic resource management. Academy of Management Review 1998; 23: 756-72.
60. Ghemawat P, Costa R. The organizational tension between static and dynamic efficiency. Strategic Management Journal 1993; 14: 59-73.
61. Thompson J. Organizations in Action. New York, NY: MacGraw-Hill; 1967.
62. Burns T, Stalker J. The Management of Innovation. London, UK: Tavistock; 2003.
63. Daft R. Essentials of Organization Theory and Design. Cincinnati, OH: South-Western College; 1998.
64. Tushman M, O'Reilly CA. Winning through Innovation. Boston, MA: Harvard Business School Press; 2003.
65. Adler P, Goldoftas B, Levine D. Flexibility versus efficiency? A case study of model changeovers in the Toyota production system. Organization Science 1999; 10: 43-68.
66. Newell S, Huang JC, Galiers RD, Pan SL. Implementing enterprise resource planning and knowledge management systems in tandem: fostering efficiency and complementarity. Information and Organization 2003; 13 (1): 25-52.
67. Lee Z, Lee J. An ERP implementation case study from a knowledge transfer perspective. Journal of Information Technology 2000; 15: 281-8.
68. Shanks G, Seddon P. Editorial. Journal of Information Technology 2000; 15: 243-4.
69. Special Issue on Enterprise Resource Planning (ERP). Communications of the ACM 43[4]. 2000.
70. Starbuck W. Learning by knowledge intensive firms. Journal of Management Studies 2002; 29: 713-40.
71. Von Krogh G, Ichijo K, Nonaka I. Enabling Knowledge Creation. New York, USA: Oxford University Press; 2001.
72. Wenger E. Communities of Practice. New York, NY: Cambridge University Press; 1998.
73. Feifer C, Fifield J, Ornstein O, Karson AS, Westfall Bates D, Jones KR, et al. From research to daily clinical practice: what are the challenges in "translation"? Joint Commission Journal on Quality and Safety 2004; 30 (5): 235-45.
74. Pratt W, Reddy MC, McDonald DW, Tarczy-Hornoch P, Gennari J.H. Incorporating ideas from computer-supported cooperative work. Journal of Biomedical Informatics 2004; 37 (2): 128-37.
75. Brennan P, Safran C. Report of conference track 3: patient empowerment. International Journal of Medical Informatics 2003; 69 (2-3): 301-4.
76. Ash J, Gorman P, Lavelle M, Stavri P, Lyman J, Fornier L, et al. Perceptions of physicians order entry: results of a cross-site qualitative study. Methods Inf Med 2003; 42 (4): 313-23.
77. Beyer H, Holtzblatt K. Contestual Design: Defining Customer Centered Systems. San Francisco, CA: Morgan Kaufmann; 1998.
78. Greenbaum J, Kyng M. Design at Work: Cooperative Design of Computer Systems. Hillsdale, NJ: Lawrence Erlbaum Associates; 1991.
79. Norman DA, Draper SW, eds. User Centered System Design. Hillsdale, NJ: Lawrence Erlbaum Associates; 2003.
80. van der Aalst WMP, van Hee K. Workflow Management: Models, Methods, and Systems. Cambridge, MA: The MIT Press; 2002.
81. Halverson CA. Activity theory and distributed cognition: or what does CSCW need to do with theories? Computer Supported Cooperative Work 2002; 11: 243-67.
82. Redmiles D. Introduction to the special issue on activity theory and the practice of design. Computer Supported Cooperative Work 2002; 11: 1-11.
83. Engeström Y. Coordination, Cooperation and Communication in the Courts. Mind, Culture, and Activity. Cambridge, UK: Cambridge University Press; 1997. pp 369-88.
84. Salomon G, (ed.). Distributed Cognitions. Learning in doing: Social, Cognitive, and Computational Perspectives. Cambridge, UK: Cambridge University Press; 1993.
85. Clark A. Being There: Putting Brain, Body, and World Together Again. Cambridge, MA: MIT Press; 1997.
86. Simon HA. The Sciences of the Artificial. Cambridge, MA: MIT Press; 1990.
87. Workflow Management Coalition. Workflow Handbook 1997. Lawrence,P. ed. New York, NY: John Wiley; 1997.
88. Weske M, van der Aalst WMP, Verbeek HMW. Advances in business process management. Decision Support Systems 2004; 50 (1): 1-8.
89. Kumar A, Smith B, Pisanelli D, Gangemi A, Stefanelli M. An ontological framework for the implementation of clinical guidelines in health care organizations. In: Pisanelli D, editor. Ontologies in Medicine. IOS Press; 2004. pp 95-107.
90. Kumar A, van der Aalst WMP, Verbeek E. Dynamic work distribution in workflow management systems: how to balance quality and performance. Journal of Management Information Systems 2002; 18 (3): 157-93.
91. Klein M, Dellarocas C. A knowledge-based approach to handling exceptions in workflow systems. Computer Supported Cooperative Work 2000; 9: 399-412.
92. Luo Z, Sheth A, Kochut K, Miller J. Exception handling in workflow systems. Applied Intelligence 2000; 13: 125-47.
93. Chiu D, Li Q, Karlapalem K. Web interface-driven cooperative exception handling in ADOME workflow management system. Information Systems 2001; 26 (2): 93-120.
94. Hwang S, Tang J. Consulting past exceptions to facilitate workflow exception handling. Decision Support Systems 2004; 37: 49-69.
95. Coiera E. Interaction design theory. International Journal of Medical Informatics 2003; 69 (2-3): 205-22.
96. Coiera E. When communication is better than computation. Journal of American Medical Informatics Association 2000; 7 (3): 277-86.
97. Berg M, Toussaint P. The mantra of modeling and the forgotten power of paper: a sociotechnical view on the development of process-oriented ICT in health care. International Journal of Medical Informatics 2003; 69 (2-3): 223-34.
98. Garrod S. How groups co-ordinate their concepts and terminology: implications for medical informatics. Methods Inf Med 1998; 37: 471-6.
99. Atkinson P. Medical Talk and Medical Work. London, UK: Sage; 1995.
100. Micieli G, Cavallini A, Quaglini S. Guideline compliance improves stroke outcome - A preliminary study in 4 districts in the Italian Region of Lombardia. Stroke 2002; 33: 1341-7.
101. Quaglini S, Cavallini A, Gerzeli S, Micieli G. Economic benefit from clinical practice guideline compliance in stroke patient management. Health Policy 2004; 69: 305-15.
102. Fox MS, Gruninger M. Enterprise modeling. AI Magazine 1998; Fall 1998: 109-21.
103. Smith B, Searle JR. The construction of social reality: an exchange. American Journal of Economics and Sociology 2003; 62 (2): 285-309.
104. Weigand H, de Moor A. Workflow analysis with communication norms. Data & Knowledge Engineering 2003; 47 (3): 349-69.
105. Zhuge H. Component-based workflow systems development. Decision Support Systems 2003; 35 (4): 517-36.
106. Li H, Yang Y, Chen TY. Resource constraints analysis of workflow specifications. The Journal of Systems and Software 2003; 73 (2): 271-85.
107. Yang G. Process library. Data & Knowledge Engineering 2004; 50 (1): 35-62.
108. van der Aalst WMP. Three good reasons for using a Petri-net-based Workflow Management System. In: Wakayama T, Kannapan T, Khoong CM, Navathe S, Yates J, editors. Information and Process Integration in Enterprises: Rethinking Documents. Boston, MA: Kluwer Academic Publishers; 1998. pp 161-82.
109. Liu D, Wang J, Chan S, Sun J, Zhang L. Modeling worflow peocess with colored Petri nets. Computers in Industry 2002; 49 (3): 267-81.
110. van der Aalst WMP, ter Hofstede AHM. YAWL: yet another workflow language. Information Systems, in press.
111. Schultz KA, Orlowska M-E. Facilitating cross-organizational workflows with a workflow view approach. Data & Knowledge Engineering, in press.
112. Schimm G. Mining exact models of concurrent workflows. Computers in Industry, in press.
113. Madhusudan T, Zhao JL, Marshall B. A case-based reasoning framework for workflow model management. Data & Knowledge Engineering 2004; 50 (1): 87-115.
114. Zhuge H. Workflow- and agent-based cognitive flow management for distributed team cooperation. Information & Management 2003; 40: 419-29.
115. Rinderle S, Reichert M, Dadam P. Correctness criteria for dynamic changes in workflow systems - a survey. Data & Knowledge Engineering 2004; 5 (1): 9-34.
116. Müller R, Greiner U, Rahm E. AgentWork: a workflow system supporting rule-based workflow adaptation. Data & Knowledge Engineering, in press.
117. Mentzas G, Halaris C, Kavadias S. Modelling business processes with workflow systems: an evaluation of alternative approaches. International Journal of Information Management 2001; 21 (2): 123-35.
118. Chung PWH, Cheung L, Stader J, Jarvis P, Moore J, Macintosh A. Knowledge-based process management - an approach to handling adaptive workflow. Knowldge-Based Systems 2003; 16 (3): 149-60.
119. Weigand H, van den Heuvel W. Cross-organizational workflow integration using contracts. Decision Support Systems 2002; 33 (3): 247-65.
120. Liu D, Wu M, Lee S. Role-based authorizations for workklow systems in support of task-based separation of duty. The Journal of Systems and Software, in press.
121. Lechleitner G, Pfeiffer K-P, Wilhelmy I, Ball M. Cerner Millennium™: the Innsbruck experience. Methods Inf Med 2003; 42 (1): 8-15.
122. Gell G, Schmücker P, Pedevilla M, Leitner H, Naumann J, Fuchs H. SAP and Partners: IS-H™ and IS-H*MED*. Methods Inf Med 2003; 42 (1): 16-24.
123. Haux R, Seggeweis C, Baldauf-Sobez W, Kullmann P, Reichert H, Luedecke L, et al. Soarian™: workflow management applied for health care. Methods Inf Med 2003; 42 (1): 25-36.
124. Degoulet P, Marin L, Lavril M, Le Bozec C, Delbecke E, Meaux JJ, et al. The HEGP component-based clinical information system. International Journal of Medical Informatics 2003 Mar; 69 (2-3): 115-26.
125. Kuhn KA, Lenz R, Elstner T, Siegele H, Moll R. Experiences with a generator tool for building clinical application modules. Methods Inf Med 2003; 42 (1): 37-44.
126. Giuse DA. Provider order entry with integrated decision support: from academia to industry. Methods Inf Med 2003; 42 (1) 45-50.