Working towards outcomes assessment in UK academic libraries

Journal of Librarianship and Information Science

Volumn 35, Issue 2, 2003, Pages 93-104

  Thebridge, Stella ^a   Dalton, Pete ^a  

^a BIRMINGHAM CITY UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0037703601     PISSN: 09610006     EISSN: None     Source Type: Journal    
DOI: 10.1177/0961000603352004     Document Type: Article

References (31)

1. Banwell, Linda and Gannon-Leary, Pat (1999) A review of the literature for the JUBILEE Project (JISC User Behaviour in Information Seeking: Longitudinal Evaluation of Electronic information services). The New Review of Academic Librarianship, 5, 81-114. London: Taylor Graham
2. Barton, Jane and Blagden, John (1998) Academic library effectiveness: a comparative approach. Boston Spa: British Library Research and Innovation Centre. British Library Research and Innovation Report 120
3. Bertot, John Carlo and McClure, Charles R. (2003) Outcomes assessment in the networked environment: research questions, issues, considerations and moving forward. Library Trends, 51 (3), (forthcoming) [page references in this text are to an unpublished version of the article]
4. COUNTER (2001) Project COUNTER (Counting Online Usage of NeTworked Electronic Resources) www.projectcounter.org/index.html [accessed December 2002]
5. Covey, Denise Troll (2002) Usage and usability assessment: library practices and concerns. Washington, DC: Digital Library Federation; Council on Library and Information Resources. Also available at: www.clir.org/pubs/reports/publ05/publ05.pdf [accessed December 2002]
6. Crawford, John (2000) Evaluation of library and information services. 2nd ed. London: Aslib. Aslib Know How Guide
7. Cullen, Rowena (1998) Measure for measure: a postmodern critique of performance measurement in libraries and information services. Paper presented to the IATUL Conference, 1-5 June, 1998, South Africa: University of Pretoria, Also available at www.iatul.org/conference/pretpap/cullen.html [accessed December 2002]
8. Effective Academic Library (1995) The effective academic library: a framework for evaluating the performance of UK academic libraries. A consultative report to the HEFCE, SHEFC, HEFCW and DENI by the Joint Funding Councils' Ad-Hoc Group on Performance Indicators for Libraries. Bristol: HEFCE
9. EQUINOX (2000) Library Performance Measurement and Quality Management System Performance Indicators for Electronic Library Services. equinox.dcu.ie/reports/ pilist.html [accessed December 2002]
10. Fraser, Bruce T., McClure, Charles R. and Leahy, Emily H. (2002) Toward a framework for assessing library and institutional outcomes, portal: Libraries and the Academy, 2 (4), 524-525
11. Goodall, Deborah (1988) Performance measurement: a historical perspective. Journal of Librarianship, 20 (2), 128-144
12. Gratch-Lindauer, Bonnie (2002) Comparing the regional accreditation standards: outcomes assessment and other trends. Journal of Academic Librarianship, 28 (1-2), 14-25
13. Hartland-Fox, R. et al. (2002) eVALUEd questionnaire follow-up interviews with library managers and selected personnel. eVALUEd Project Paper 3. www.cie. uce.ac.uk/evalued/Library/Paper3_Interviews.pdf [accessed December 2002]
14. Harvey, Lee (2001) Student feedback: a report to the Higher Education Funding Council for England. Centre for Research into Quality, University of Central England, Birmingham. www.uce.ac.uk/crq/publications/studentfeedback.pdf [accessed December 2002]
15. Hernon, Peter (2002a) Editorial: the practice of outcomes assessment. Journal of Academic Librarianship, 28 (1-2), 1-2
16. Hernon, Peter (2002b) Outcomes are key but not the whole story. Journal of Academic Librarianship, 28 (1-2), 54-55
17. Hernon, Peter and Dugan, Robert E. (2002) An action plan for outcomes assessment in your library. Chicago and London: American Library Association
18. ISO 11620 (1998) Information and documentation: library performance indicators. British Standards Institution. BS ISO 11620
19. LibQUAL+ (2001) ARL-led project to adapt SERVQUAL instruments to library environment. www.arl.org/libqual/ [accessed December 2002]
20. Lindauer, Bonnie G. (2000) Measuring what matters: a library/LRC outcomes assessment manual. Fairfield, CA: Learning Resources Association of California Community Colleges
21. Maki, Peggy L. (2002) Developing an assessment plan to learn about student learning. Journal of Academic Librarianship, 28 (1-2), 8-13
22. Markless, Sharon and Streatfield, David (2000) The really effective college library. Twickenham: Information Management Associates. Library and Information Commission Research Report 51
23. Noble, Pamela and Layzell Ward, Patricia (1976) Performance measures and criteria for libraries: a survey and bibliography. Brighton: Public Libraries Research Group. Occasional Paper 3
24. Poll, Roswitha (2001) Performance, processes and costs: managing service quality with the 'Balanced Scorecard'. Library Trends, 49 (4), 709-717
25. Pritchard, Sarah M. (1996) Determining quality in academic libraries. Library Trends, 44 (3), 572-594
26. Revill, Dan and Ford, Geoffrey (1996) User satisfaction: standard survey forms for academic libraries. SCONUL Advisory Committee on Performance Indicators
27. Shim, Wonsik 'Jeff' et al. (2001) Data collection manual for academic and research library network statistics and performance measures. Washington, DC: Association of Research Libraries. Also available at www.arl.org/stats/newmeas/emetrics/phase3/ARL_Emetrics_Data_Collection_manual.pd f [accessed December 2002]
28. Smith, Kenneth R. (2000) New roles and responsibilities for the university library: advancing student learning through outcomes assessment. www.arl.org/stats/newmeas/HEOSmith.pdf [accessed December 2002]
29. Thebridge, S. et al. (2002) Questionnaire to Higher Education Institutions in the UK: analysis of responses. eVALUEd Project Paper 1. www.cie.uce.ac.uk/evalued/Library/Paper1_QuAnalysis.pdf [accessed December 2002]
30. West, Christopher (2001) Measuring user satisfaction: a practical guide for academic libraries. SCONUL briefing paper
31. Winkworth, Ian (2001) Innovative United Kingdom approaches to measuring service quality. Library Trends, 49 (4), 718-731