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Volumn 49, Issue 4, 2001, Pages 718-731

Innovative United Kingdom approaches to measuring service quality

(1) Winkworth, Ian a

a NORTHUMBRIA UNIVERSITY (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035535977 PISSN: 00242594 EISSN: None Source Type: Journal
DOI: None Document Type: Review

Times cited : (10)

References (8)

1
- 0010114899
- Loughborough: LISU [internal distribution to SCONUL]
- (1999) Summary of trends for SCONUL members
- Creaser, C.¹

2
- 0003602069
- Bristol: Higher Education Funding Council for England
- (1995) The effective academic library: A framework for evaluating the performance of UK academic libraries

3
- 84923725103
- free leaflet
- LIST: Library and information statistics tables for the United Kingdom

4
- 84923725200
- Newcastle: Information North. ISBN 0 906433 35 5
- (2000) Proceedings of the 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services: "Value and Impact" Friday 27 to Tuesday 31 August 1999

5
- 0010174406
- London: SCONUL/HCLRG
- (2000) UK higher education library management statistics 1998-99

6
- 84923708288
- Forthcoming early. London: SCONUL. Retrieved March 28, 2001 from the World Wide Web
- (2001) User satisfaction project report

7
- 0010124725
- London: SCONUL
- (2000) Annual Library Statistics 1998-99

8
- 0010218419
- London: SCONUL
- (2000) SCONUL benchmarking manual
- Town, J.S.¹

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.