Performance, processes and costs: Managing service quality with the balanced scorecard

Library Trends

Volumn 49, Issue 4, 2001, Pages 709-717

  Poll, Roswitha ^a  

^a UNIVERSITY OF MÜNSTER   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035535976     PISSN: 00242594     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (7)

1. Library use and academic achievement: A study of the relationship between academic performance and usage of libraries at the underdale site of the South Australian college of advanced education
2. Does library usage affect academic performance?
3. The balanced scorecard - Measures that drive performance
4. Cost analysis and cost management as counterpart to performance measurement
5. Reserve readings and student grades: Analysis of a case study
6. The influence of library usage on undergraduate academic success