Toward a framework for assessing library and institutional outcomes

Portal

Volumn 2, Issue 4, 2002, Pages 505-528

  Fraser, Bruce T ^a   McClure, Charles R ^b   Leahy, Emily H ^a,c  

^a FLORIDA STATE UNIVERSITY   (United States)

^b Information Institute   (United States)

^c Department of Information Studies ^*

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0038038823     PISSN: 15312542     EISSN: None     Source Type: Journal    
DOI: 10.1353/pla.2002.0077     Document Type: Article

References (39)

1. Information Use Management and Policy Institute, "Developing Statistics and Performance Measures to Describe Electronic Information Services and Resources for ARL Libraries (ARL E-Metrics Project)" (2002). Available 〈http://www.ii.fsu.edu/Projects/ ARL/index.html〉 [June 27, 2002].
2. Association of Research Libraries, "ARL New Measures Initiative" (2001). Available 〈http://www.arl.org/stats/newmeas/ newmeas.html〉 [June 27, 2002].
3. Brinley Franklin, "Academic Research Library Support of Sponsored Research in The United States." Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Pittsburgh, Penn., Aug. 12-16, 2001 (Washington: Association of Research Libraries, forthcoming).
4. Brinley Franklin, "Academic Research Library Support of Sponsored Research in The United States." Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Pittsburgh, Penn., Aug. 12-16, 2001 Ibid.
5. Charles R. McClure and Cynthia L. Lopata, Assessing the Academic Networked Environment: Strategies and Options (Washington: Coalition for Networked Information, 1996), 3.
6. Sarah M. Pritchard, "Determining Quality in Academic Libraries," Library Trends 44, no. 3 (1996): 572-94, 591.
7. Sarah M. Pritchard, Library Trends Ibid., 590.
8. Laverne Simoneaux and William Miller, "Provosts, Libraries, and Electronic Information: Reports from AAHE and CNI" (1998). Available 〈http://www.ala.org/acrl/aahecni.html〉 [June 27, 2002].
9. Association of College and Research Libraries, "Standards for College Libraries 2000 Edition" (2000). Available 〈http://www.ala.org/ acrl/guides/college.html〉 [June 27, 2002].
10. Kenneth R. Smith, "New Roles and Responsibilities for the University Library: Advancing Student Learning Through Outcomes Assessment" (2000), 9. Available 〈http:// www.arl.org/stats/newmeas/HEOSmith.pdf〉 [June 27, 2002].
11. Association of College and Research Libraries. "Task Force on Academic Library Outcomes Assessment Report" (1998). Available 〈http://www.ala.org/acrl/outcome.html〉 [March 27, 2002].
12. Colleen Cook, Fred Heath, Bruce Thompson, and Russel L. Thompson, "The Search for New Measures: The ARL LibQUAL+ Study - A Preliminary Report," portal: Libraries and the Academy 1.1 (2001): 103-12.
13. See also Fred M. Heath, "LibQUAL+: A Methodological Suite," portal: Libraries and the Academy 2.1 (2002): 1-2;
14. Bruce Thompson, Colleen Cook, and Russel L. Thompson, "Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality," portal: Libraries and the Academy 2.1 (2002): 1-2;
15. Colleen Cook, Fred M. Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+ Study," portal: Libraries and the Academy 2.1 (2002): 13-26;
16. Fred M. Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+ Scores," portal: Libraries and the Academy 2.1 (2002): 27-42.
17. Rowena J. Cullen and Phillip J. Calvert, "Stakeholder Perceptions of University Library Effectiveness.," Journal of Academic Librarianship 21, no. 6 (1995): 438-48.
18. Bonnie G. Lindauer, "Defining and Measuring the Library's Impact on Campuswide Outcomes," College & Research Libraries 59, no. 6 (1998): 546-70.
19. Bonnie G. Lindauer, "Defining and Measuring the Library's Impact on Campuswide Outcomes," College & Research Libraries 59, no. 6 (1998): 546-70. Ibid.
20. Richard H. Orr, "Progress in Documentation: Measuring the Goodness of Library Services: A General Framework for Considering Quantitative Measures," Journal of Documentation 29, no. 3 (1973): 315-33.
21. Bonnie G. Lindauer, Measuring What Matters: A Library/LRC Outcomes Assessment Manual ([Fairfield, CA]: Learning Resources Association of California Community Colleges, 2000), 2.
22. Peter Hernon and Robert E. Dugan, An Action Plan for Outcomes Assessment in Your Library (Chicago and London: American Library Association, 2002), x.
23. Martha Kyrillidou, "From Input and Output Measures to Quality and Outcome Measures, or, From the User in the Life of the Library to the Library in the Life of the User," Journal of Academic Librarianship 28, nos. 1-2 (2002): 42-46.
24. Dee Stallings, "Measuring Success in the Virtual University," Journal of Academic Librarianship 28, nos. 1-2 (2002): 47-53.
25. Ronald L. Baker, "Evaluating Quality and Effectiveness: Regional Accreditation Principles," Journal of Academic Librarianship 28, nos. 1-2 (2002): 3-7.
26. Bonnie Gratch-Lindauer, "Comparing the Regional Accreditation Standards: Outcomes Assessment and Other Trends," Journal of Academic Librarianship 28, nos. 1-2 (2002): 14-25.
27. Peggy L. Maki, "Developing an Assessment Plan to Learn About Student Learning," Journal of Academic Librarianship 28, nos. 1-2 (2002): 8-13.
28. Kathleen Dunn, "Assessing Information Literacy Skills in the California State University: A Progress Report," Journal of Academic Librarianship 28, nos. 1-2 (2002): 26-35;
29. Elizabeth W. Carter, "'Doing the Best You Can With What You Have:' Lessons Learned From Outcomes Assessment," Journal of Academic Librarianship 28, nos. 1-2 (2002): 36-41.
30. Peter Hernon, "Outcomes Are Key but Not the Whole Story" Journal of Academic Librarianship 28, nos. 1-2 (2002): 55.
31. Colleen Cool, "The Concept of Situation in Information Science," in Martha E. Williams, ed., Annual Review of Information Science and Technology, vol. 35 (Medford, NJ: Information Today, Inc., 2001): 5-42.
32. Lindauer, "Campuswide Outcomes."
33. Bonnie Gratch-Lindauer, "Regional Accreditation Standards."
34. th ed. (Philadelphia: Middle States Association of College and Schools, 2000), 32.
35. Bonnie Gratch-Lindauer, "Regional Accreditation Standards," 18.
36. Lindauer, "Campuswide Outcomes."
37. Lindauer, Campuswide Outcomes. Ibid., 557.
38. See, for example, Wonsik Jeff Shim, Charles R. McClure, Bruce T. Fraser, and John Carlo Bertot, Data Collection Manual for Academic and Research Library Network Statistics and Performance Measures (Washington, D.C.: Association of Research Libraries, 2001);
39. John Carlo Bertot, Charles R. McClure, and Joe Ryan, Statistics and Performance Measures for Public Library Networked Services (Chicago: American Library Association, 2001).