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Volumn 16, Issue 1, 2000, Pages 53-62

Generic framework for supporting Internet services to achieve customer value creation

Author keywords

[No Author keywords available]

Indexed keywords

CLIENT SERVER COMPUTER SYSTEMS; COMPUTER ARCHITECTURE; COMPUTER SOFTWARE; INFORMATION SERVICES;

EID: 0033717814     PISSN: 01770667     EISSN: None     Source Type: Journal    
DOI: 10.1007/s003660050036     Document Type: Article
Times cited : (4)

References (18)
  • 1
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    • Exploiting the virtual value chain
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    • Rayport, J.1    Viokla, J.2
  • 2
    • 0009379862 scopus 로고    scopus 로고
    • Internet food retailing: The UK context
    • Rowley. J. (1998) Internet food retailing: the UK context. British Food Journal, 100(2), 85-95
    • (1998) British Food Journal , vol.100 , Issue.2 , pp. 85-95
    • Rowley, J.1
  • 3
    • 84986133701 scopus 로고    scopus 로고
    • "What sort of soil do rhododendrons like?" - Comparing customer and employee responses to requests for product-related information
    • Kim, H., Steve, B., Barry, D. (1999) "What sort of soil do rhododendrons like?" - comparing customer and employee responses to requests for product-related information. Journal of Services Marketing, 13(1), 21-37
    • (1999) Journal of Services Marketing , vol.13 , Issue.1 , pp. 21-37
    • Kim, H.1    Steve, B.2    Barry, D.3
  • 8
    • 0342316218 scopus 로고    scopus 로고
    • The future of software support
    • Rose, B. (1997) The Future of Software Support. STARS Software Support Conference, www.help deskinst.com/news/brose.thml
    • (1997) STARS Software Support Conference
    • Rose, B.1
  • 10
    • 84986160660 scopus 로고    scopus 로고
    • Customer support: A cross-industry study of distribution channels and strategies
    • Kieth, G. (1999) Customer support: A cross-industry study of distribution channels and strategies. International Journal of Physical Distribution & Logistics Management, 29(6), 374-378
    • (1999) International Journal of Physical Distribution & Logistics Management , vol.29 , Issue.6 , pp. 374-378
    • Kieth, G.1
  • 11
    • 0031271529 scopus 로고    scopus 로고
    • Strategic framework for developing electronic commerce
    • Schlueter, C. and Shaw, M. (1997) Strategic framework for developing electronic commerce. IEEE Internet Computing, 1(6), 20-28
    • (1997) IEEE Internet Computing , vol.1 , Issue.6 , pp. 20-28
    • Schlueter, C.1    Shaw, M.2
  • 12
    • 0343621164 scopus 로고    scopus 로고
    • Know your customer
    • Limehouse, D. (1999) Know your customer. Work Study (UK), 48(3), 100-102
    • (1999) Work Study (UK) , vol.48 , Issue.3 , pp. 100-102
    • Limehouse, D.1
  • 13
    • 0032733509 scopus 로고    scopus 로고
    • Are you asking the right questions? The science of customer service metrics
    • Lail, P. (1999) Are you asking the right questions? The science of customer service metrics. PIMA's Papermaker, 81(1)
    • (1999) PIMA's Papermaker , vol.81 , Issue.1
    • Lail, P.1
  • 14
    • 0342316215 scopus 로고    scopus 로고
    • Data goes to market - Utilising information obtained from loyalty cards
    • 16 January
    • Field, C. (1997) Data goes to market - utilising information obtained from loyalty cards. Computer Weekly, 16 January, 44-46
    • (1997) Computer Weekly , pp. 44-46
    • Field, C.1
  • 15
    • 0343621162 scopus 로고    scopus 로고
    • Getting to know you (the use of loyalty cards as a direct marketing tool)
    • Gonzalez, F. (1997) Getting to know you (the use of loyalty cards as a direct marketing tool). Grocer, 220(7316), 33
    • (1997) Grocer , vol.220 , Issue.7316 , pp. 33
    • Gonzalez, F.1
  • 16
    • 0343621166 scopus 로고    scopus 로고
    • May 21
    • Checklist: Internet technical support (1997) Soft-Letter, May 21
    • (1997) Soft-Letter
  • 17
    • 0031246291 scopus 로고    scopus 로고
    • The next-generation network
    • Cerf, V. (1997) The Next-Generation Network. Data Communications, 26(14), 104, 107-108
    • (1997) Data Communications , vol.26 , Issue.14 , pp. 104
    • Cerf, V.1
  • 18
    • 84986021457 scopus 로고    scopus 로고
    • Loyalty, the internet and the weather: The changing nature of marketing information systems
    • Jennifer, R. (1999) Loyalty, the Internet and the weather: the changing nature of marketing information systems. Management Decision, 37(6), 514-519
    • (1999) Management Decision , vol.37 , Issue.6 , pp. 514-519
    • Jennifer, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.