Are you asking the right questions? The science of customer service metrics

PIMA's Papermaker

Volumn 81, Issue 1, 1999, Pages

  Lail, Paul W ^a  

^a International Paper   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DECISION MAKING; PAPER AND PULP INDUSTRY;

ANALYTIC METRICS; CUSTOMER SERVICE; EVALUATION METRICS;

INDUSTRIAL MANAGEMENT;

EID: 0032733509     PISSN: 1093670X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (0)