Customer support: A cross-industry study of distribution channels and strategies

International Journal of Physical Distribution & Logistics Management

Volumn 29, Issue 6, 1999, Pages 374-398

  Goffin, Keith ^a  

^a CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

After sales service; Customer satisfaction; Customer service; Distribution channels

Indexed keywords

EID: 84986160660     PISSN: 09600035     EISSN: None     Source Type: Journal    
DOI: 10.1108/09600039910283604     Document Type: Article

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