Employee attitudes, organizational performance, and qualitative factors underlying success

Journal of Business and Psychology

Volumn 11, Issue 2, 1996, Pages 171-196

  Thompson, James W ^a,b  

^a Blankenship and Seay

^b Somerville and Associates Inc   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 21444459030     PISSN: 08893268     EISSN: None     Source Type: Journal    
DOI: 10.1007/bf02193858     Document Type: Article

References (8)

1. Jones, J.W. (1991). "In Search of Excellent Customer Service," Bank Management, February.
2. Kravetz, D (1991). "Increased Finances Through Progressive Management," HRMagazine, February.
3. Ostroff, C. (1992). "The Relationship Between Satisfaction, Attitudes, and Performance: An Organizational Level Analysis," Journal of Applied Psychology, 1992, 77, No. 6, 963-974.
4. Schneider, B. & Bowen, D.E. (1985). "Employee and Customer Perceptions of Service in Banks: Replication and Extension," Journal of Applied Psychology, 70, No. 3, 423-433
5. Tornow, W.W. & Wiley, J.W. (1991). "Service Quality and Management Practices: A Look at Employee Attitudes, Customer Satisfaction, and Bottom-Line Consequences," Human Resource Planning, 14, pp. 105-115.
6. Ulrich, D., Halbrook, R., Meder, D., Stuchlik, M., & Thorpe, S. (1991). "Employee and Customer Attachment: Synergies for Competitive Advantage," Human Resource Planning, 14, pp. 89-103.
7. Wiley, J.W. (1991) "Customer Satisfaction: A Supportive Work Environment and Its Financial Cost," Human Resource Planning, 14, pp. 117-127.
8. "Work Satisfaction Linked to Manager," (1994). HRMagazine, May, p. 27.