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Volumn 10, Issue 1, 1999, Pages 7-22

"Tribal warfare" and gaps affecting internal service quality

Author keywords

Service levels; Service quality

Indexed keywords


EID: 0033480363     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239910255352     Document Type: Article
Times cited : (18)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.