Methods in the Understanding of Human Factors

Evaluation of Human Work, Fourth Edition

Volumn , Issue , 2015, Pages 1-32

  Wilson, John R ^b   Sharples, Sarah ^a  

^a UNIVERSITY OF NOTTINGHAM   (United Kingdom)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85137530327     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1201/b18362-12     Document Type: Chapter

References (102)

1. Annett, J. (2002a). Subjective rating scales: Science or art? Ergonomics, 45, 966-987.
2. Annett, J. (2002b). A note on the validity and reliability of ergonomics methods. Theoretical Issues in Ergonomics Science, 3, 228-232.
3. Bainbridge, L. (1987). The ironies of automation. In: J. Rasmussen, K. Duncan and J. Leplat (eds.), New Technology and Human Error. London, U.K.: John Wiley.
4. Barber, P.J. (1988). Applied Cognitive Psychology. London, U.K.: Methuen.
5. Beaty, D. (1995). The Naked Pilot. Shrewsbury, U.K.: Airlife Pub. Co.
6. Becker, B. and Gerhart, B. (1996). The impact of human resource management on organizational performance: Progress and prospects. Academy of Management Journal, 39(4), 779-801.
7. Bernard, H.R. (ed.). (1995). Research Methods in Anthropology: Qualitative and Quantitative Approaches, 2nd edn. Walnut Creek, CA: Altamira Press.
8. Beynon-Davies, P. (1999). Human error and information systems failure: The case of the London ambulance service computer-aided dispatch system project. Interacting with Computers, 11, 699-720.
9. Bignell, V., Peters, G. and Pym, C. (1977). Catastrophic Failures. Milton Keynes, U.K.: Open University Press.
10. Casey, S. (1993). Set Phasers on Stun. Santa Barbara, CA: Aegean Pub. Co.
11. Chapanis, A. (1976). Keynote address: Ergonomics in a world of new values. Ergonomics, 10(3), 253-268.
12. Chapanis, A. (1979). Quo vadis, ergonomia. Ergonomics, 22, 595-605.
13. Chapanis, A. (1996). Human Factors in Systems Engineering. New York: John Wiley.
14. Corlett, E.N. (1991). Some future directions for ergonomics. In: M. Kumashiro and E.D. Megaw (eds.), Towards Human Work: Solutions to Problems in Occupational Health and Safety. London, U.K.: Taylor and Francis Group.
15. Cross, N. (1984). Developments in Design Methodology. Chichester, U.K.: John Wiley.
16. Cushing, S. (1994). Fatal Words. Chicago, IL: University of Chicago Press.
17. Dane, F.C. (1990). Research Methods. Belmont, CA: Wadsworth.
18. Denzin, N. (1970). Sociological Methods. New York: McGraw-Hill.
19. Denzin, N.K. and Lincoln, Y.S. (eds.). (1998). Strategies of Qualitative Inquiry. London, U.K.: Sage Publications.
20. Dul, J., Bruder, R., Buckle, P., Carayon, P., Falzon, P., Marras, W.S., Wilson, J.R. and van der Doelen, B. (2012). A strategy for human factors/ergonomics: Developing the discipline and profession. Ergonomics, 55(4), 377-395.
21. Eason, K.D. (1997). Understanding the organizational ramifications of implementing information technology systems. In: M. Helander, T. Landauer and P. Prabhu (eds.), Handbook of Human-Computer Interaction, 2nd edn. Amsterdam, the Netherlands: Elsevier.
22. Edholm, O.G. and Murrell, K.F.H. (1973). The Ergonomics Research Society: A History 1949-1970. Loughborough, U.K.: The Ergonomics Society.
23. Edwards, A. and Wilson, J.R. (2004). Guide to Implementation of Virtual Teamworking. London, U.K.: Gower Press.
24. El Kaliouby, R. and Robinson, R. (2005). Real-time inference of complex mental states from facial expressions and head gestures. In: Real-Time Vision for Human-Computer Interaction. Berlin: Springer-Verlag, pp. 181-200.
25. Engstrőm, Y. and Middleton, P. (eds.). (1996). Cognition and Communication at Work. Cambridge, U.K.: Cambridge University Press.
26. Frankfort-Nachmias, C. and Nachmias, D. (1996). Research Methods in the Social Sciences. London, U.K.: Arnold.
27. Green, B. and Jordan, P.W. (1999). The future of ergonomics. In: M.A. Hanson, E.J. Lovesey and S.A. Robertson (eds.), Contemporary Ergonomics, '99. London, U.K.: Taylor and Francis Group, pp. 110-114.
28. Grey, S.M., Norris, B.J. and Wilson, J.R. (1987). Ergonomics in the Electronic Retail Environment. Slough, U.K.: ICL (UK) Ltd.
29. Guardian. (2014). OMG! Number of UK text messages falls for first time. Published online 13 January 2014.
30. Guion, L.A., Diehl, D.C. and McDonald, D. (2011). Triangulation: Establishing the Validity of Qualitative Studies. Gainesville, FL: Department of Family, Youth and Community Sciences, Florida Cooperative Extension Service, Institute of Food and Agricultural Sciences, University of Florida, FCS6014, at http://edis.ifas.ufl.edu/pdffiles/FY/FY39400.pdf. Accessed 24th March 2014.
31. Hammersley, M. and Atkinson, P. (1995). Ethnography, 2nd edn. London, U.K.: Routledge.
32. Helander, M.G. (1999). Seven common reasons not to implement ergonomics. International Journal of Industrial Ergonomics, 25, 97-101.
33. Hignett, S. (2014). Commentary on the paper by Heimrich Kanis entitled: ‘Reliability and validity of findings in ergonomics research’. Theoretical Issues in Ergonomics Science, 15(1), 50-54.
34. Hignett, S. and Wilson, J.R. (2004b). Horses for courses - but no favourites. A reply to three commentaries. Theoretical Issues in Ergonomics Science, 5(6), 517-525.
35. Hignett, S.M. and Wilson, J.R. (2004a). The role for qualitative methodology in ergonomics: A case study to explore theoretical issues. Theoretical Issues in Ergonomics Science, 5(6), 473-493.
36. Hollnagel, E. (ed.). (2003). Handbook of Cognitive Task Design. Boca Raton, FL: CRC Press.
37. Hollnagel, E. and Woods, D.D. (2005). Joint Cognitive Systems: Foundations of Cognitive Systems Engineering. Boca Raton, FL: CRC Press.
38. Hollnagel, E. (2014). Safety-I and Safety-II The Past and Future of Safety Management. Farnham, UK: Ashgate.
39. Hutchins, E. (1995). Cognition in the Wild. Cambridge, MA: MIT Press.
40. Jian, J.-Y., Bisantz, A.M. and Drury, C.G. (2000). Foundations for an empirically determined scale of trust in automated systems. International Journal of Cognitive Ergonomics, 4(1), 53-72.
41. Johnson, G.I. and Wilson, J.R. (1988). Future directions and research issues in ergonomics and advanced manu-facturing technology (AMT). Applied Ergonomics, 19(1), 3-8.
42. Kanis, H. (2014). Reliability and validity of findings in ergonomics research. Theoretical Issues in Ergonomics Science, 15(1), 1-46.
43. Kantowitz, B.H. (1992). Selecting measures for human factors research. Human Factors, 34, 387-398.
44. de Keyser, V. (1992). Why field studies? In: M. Helander and M. Nagamachi (eds.), Design for Manufacturability: A Systems Approach to Concurrent Engineering and Ergonomics. London, U.K.: Taylor and Francis Group, pp. 305-316.
45. Kim, S.-W., Drury, C.G. and Lin, L. (2001). Ergonomics and quality in paced assembly lines. Human Factors and Ergonomics in Manufacturing, 11(4), 377-382.
46. Kragt, H. (1992). Enhancing Industrial Performance. London, U.K.: Taylor and Francis Group.
47. Kuorinka, I. (ed.). (2000). History of the International Ergonomics Association. Boca Raton, FL: IEA Press.
48. Mack, Z. and Sharples, S. (2009). The importance of usability in product choice: A mobile phone case study. Ergonomics, 52(12), 1514-1528.
49. Meister, D. (1985). Behavioural Analysis and Measurement Methods. Chichester, U.K.: John Wiley.
50. Meister, D. (1995a). Divergent viewpoints: Essays on human factors questions. Personal publication.
51. Meister, D. (1995b). Human factors - the early years. Proceedings of the Human Factors Society 39th Annual Meeting, San Diego, CA, pp. 478-480.
52. Meister, D. (April 1998). Twenty-first-century challenges to ergonomics. Ergonomics in Design, 6, 33-34.
53. de Montmollin, M. (June 1992). The future of ergonomics: Hodge Podge or new foundation? Le Travail Humain, 55(2), 171-181.
54. Moray, N. (1994). “De Maximum non Curat Lex” or how context reduces science to art in the practice of human factors. Proceedings of the Human Factors and Ergonomics Society 38th Annual Meeting, Nashville, TN, pp. 526-530.
55. Moray, N. (2000). Culture, politics and ergonomics. Ergonomics, 43(7), 858-868.
56. Muir, H.C., Bottomley, D.M. and Marrison, C. (1996). Effects of motivation and cabin configuration on emergency aircraft evacuation behavior and rates of egress. The International Journal of Aviation Psychology, 6(1), 57-77.
57. National Audit Office. (2011). The failure of the firecontrol project. HC 1272 Session 2010-2012. Department for Communities and Local Government. http://www.nao.org.uk/wp-content/uploads/2011/07/10121272es.pdf. Accessed 24th March, 2014.
58. National Research Council. (1986). Research needs for human factors. Report of the Committee on Human Factors. Washington, DC: National Academy Press.
59. Neale, V.L., Dingus, T.A., Klauer, S.G. and Sudweeks, J. (2005). An overview of the 100-car naturalistic study and findings. Paper 05-0400. National Highway Traffic Safety Administration. http://www-nrd.nhtsa.dot.gov/pdf/ESV/esv19/05-0400-W.pdf. Accessed 24th March, 2014.
60. Norman, D. (1988). The Psychology of Everyday Things. New York: Basic Books.
61. Oxford English Dictionary. (2014). www.oed.com. Accessed 24th May, 2014.
62. Perrow, C.B. (1984). Normal Accidents: Living with High Risk Technologies. New York: Basic Books.
63. Petroski, H. (1992). To Engineer Is Human: The Role of Failure in Successful Design. New York: Vintage Books.
64. Pheasant, S. (1986). Bodyspace. London, U.K.: Taylor and Francis Group.
65. Pickup, L., Wilson, J.R., Norris, B.J., Mitchell, L. and Morrisroe, G. (2005). The Integrated Workload Scale (IWS): A new self-report tool to assess railway signaller workload. Applied Ergonomics, 36(6), 681-693.
66. Poulton, E.C. (1975). Observer bias. Applied Ergonomics, 6(1), 3-8.
67. Proctor, R.W. and Zandt, T.V. (2008). Human Factors in Simple and Complex Systems, 2nd edn. Boca Raton, FL: Taylor and Francis Group.
68. Reason, J. (1990). Human Error. Cambridge, U.K.: Cambridge University Press.
69. Reason, J. (1997). Managing the Risks of Organizational Accidents. Aldershot, U.K.: Ashgate.
70. Robson, C. (2011). Real World Research. Oxford, U.K.: Blackwells.
71. Rogers, Y., Sharp, H. and Preece, J. (2011). Interaction Design: Beyond Human-Computer Interaction. Chichester, U.K.: Wiley and Sons.
72. Rouse, W., Kober, N. and Mavor, A. (eds.). (1997). The Case for Human Factors in Industry and Government, Report of a Workshop. Washington, DC: National Academy Press.
73. Rutherford, A. and Wilson, J.R. (1992). Searching for the mental model in human-machine systems. In: Y. Rogers, A. Rutherford and P. Bibby (eds.), Models in the Mind: Perspectives, Theory and Application. London, U.K.: Academic Press, pp. 195-223.
74. Scaife, M. and Rogers, Y. (1996). External cognition: How do graphical representations work? International Journal of Human-Computer Studies, 45, 185-213.
75. Shackel, B. (July 1996). Ergonomics: Scope, contribution and future possibilities. The Psychologist, 9(7), 304-308.
76. Sharples, S., Millen, L., Golightly, D. and Balfe, N. (2011). http://www.swetswise.com/common/images/spacer.gif The impact of automation in rail signalling operations. Journal of Rail and Rapid Transit. Proceedings of IMechE, Part F, 225(2), 179-191.
77. Singleton, W.T. (ed.). (1982). The Body at Work: Biological Ergonomics. Cambridge, U.K.: Cambridge University Press.
78. Singleton, W.T. (July 1994). From research to practice. Ergonomics in Design, 2(3), 30-34.
79. Sparks, E.A., Wehbe-Janek, H., Johnson, R.L., Smythe, W.R. and Papaconstantinou, H.T. (November 2013). Surgical safety checklist compliance: A job done poorly! Journal of the American College of Surgeons, 217(5), 867-873.
80. Stanton, N.A. (2014). Commentary on the paper by Heimrich Kanis entitled ‘Reliability and validity of find-ings in ergonomics research’: Where is the methodology in ergonomics methods? Theoretical Issues in Ergonomics Science, 15(1), 55-61.
81. Stockbridge, H.C.W. (1989). The Ergonomics Society: A History 1971-1989. Loughborough, U.K.: The Ergonomics Society.
82. Torgerson, W.S. (1958). Theory and Methods of Scaling. New York: Wiley.
83. UK Government. (2012). Report of the service inquiry into the grounding of HMS Astute on 22 October 2010. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/27118/astute_grounding_si_report.pdf.
84. UK National Audit Office. (27 October 1999). The passport delays of summer 1999. Report by the Comptroller and Auditor General. London, U.K.: The Stationery Office.
85. UK Public Accounts Committee. (2000). Improving the delivery of government IT projects. Report of the House of Commons Public Accounts Committee. London, U.K.: The Stationery Office.
86. Vicente, K.J. (1999). Cognitive Work Analysis. Mahwah, NJ: Lawrence Erlbaum.
87. Vink, P. (2014). Reaction on the paper ‘Reliability and validity of findings in ergonomics research’ of Kanis (2013). Theoretical Issues in Ergonomics Science, 15(1), 47-49.
88. Wasserman, S. and Faust, K. (1994). Social Network Analysis: Methods and Applications. Cambridge, U.K.: Cambridge University Press.
89. Wastell, D.G. and Cooper, C.L. (1996). Stress and technological innovation: A comparative study of design prac-tices and implementation strategies. European Journal of Work and Organizational Psychology, 5, 377-397.
90. Waterson, P.E. (2009). A systems ergonomics analysis of the Maidsone and Tunbridge Wells infection out-breaks. Ergonomics, 52, 1196-1205.
91. Waterson, P.E. (2011). World War II and other historical influences on the formation of the Ergonomics Research Society. Ergonomics, 54(12), 1111-1129.
92. Waterson, P.E. and Sell, R. (2006). Recurrent themes and developments in the history of the Ergonomics Society. Ergonomics, 49(8), 743-799.
93. Webb, E.J., Campbell, D.T., Schwartz, R.D. and Sechrest, L. (1972). Unobtrusive Measures: Non-reactive Research in the Social Sciences. Chicago, IL: Rand McNally.
94. Welford, A.T. (1976). Ergonomics: Where have we been and where are we going: I. Ergonomics, 19, 275-286.
95. Wickens, C.D., Hollands, J., Banbury, S. and Parasuraman, R. (2013). Engineering Psychology and Human Performance, 4th edn. Boston, MA: Pearson.
96. Wilson, J.R. (1994). Devolving ergonomics: The key to ergonomics management programmes. Ergonomics, 37, 579-594.
97. Wilson, J.R. (2000). Fundamentals of ergonomics. Applied Ergonomics, 31, 557-567.
98. Wilson, J.R. (2014). Fundamentals of systems ergonomics/human factors. Applied Ergonomics, 45, 5-13.
99. Wilson, J.R., Jackson, S. and Nichols, S. (2003). Cognitive work investigation and design in practice: The influence of social context and social work artefacts. In: E. Hollnagel (ed.), Handbook of cognitive task design. Mahwah, NJ: Lawrence Erlbaum Associates.
100. Wilson, J.R. and Nichols, S.C. (2002). Measurement in virtual environments: Another dimension to the objec-tivity/subjectivity debate. Ergonomics, 45(14), 1031-1036.
101. Wogalter, M.S., Hancock, P.A. and Dempsey, P.G. (1998). On the description and definition of human fac-tors/ergonomics. Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting, pp. 671-674. Santa Monica, CA.
102. Zhang, L., Helander, M.G. and Drury, C.G. (1996). Identifying factors of comfort and discomfort in sitting. Human Factors, 38(3), 377-389.