Use and creation of social media by travellers

Social Media in Travel, Tourism and Hospitality: Theory, Practice and Cases

Volumn , Issue , 2016, Pages 189-205

  Yoo, Kyung Hyan ^a   Gretzel, Ulrike ^b  

^a WILLIAM PATERSON UNIVERSITY   (United States)

^b UNIVERSITY OF WOLLONGONG   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85073142266     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (72)

1. Acar, A.S. and Polonsky, M. 2007. Online social networks and insights into marketing communications. Journal of Internet Commerce, 6(4), 55-72
2. Adology Research 2009. Travel & Vacation Services-Summer 2009. Available at: http://www.ad-ology.com/ [accessed: 12 November 2010]
3. Arsal, I., Backman, S. and Baldwin, E. 2008. Influence of an Online Travel Community on Travel Decisions, in Information and Communication Technologies in Tourism 2008, edited by P. O'Connor, W. Hôpken and U. Gretzel. Vienna: Springer Verlag, 82-93
4. Braun-LaTour, K.A., Grinley, M.J. and Loftus, E.F. 2006. Tourist memory distortion. Journal of Travel Research, 44(4), 360-367
5. Brown, M. 2009. AdReaction 2009: Brands + Consumers + Social Media. Available at:http://www.millwardbrown.com/Home.aspx [accessed:1 November 2010]
6. Burgess, S., Sellitto, C., Cox, C. and Buultjens, J. 2009. Trust perceptions of online travel information by different content creators: Some social and legal implications. Information Systems Frontiers. Available at: http://www.springerlink.com/content/042534467t55m0t5/ [accessed: 28 August 2009]
7. Carrera, P., Chiu, C-Y, Pratipwattanawong, P., Chienwattanasuk, S., Ahmad, S.F.S. and Murphy, J. 2008. My Space, My Friends, My Customers, in Information and Communication Technologies in Tourism 2008, edited by P. O'Connor, W. HôpkenandU. Gretzel. Vienna: Springer Verlag, 94-105
8. Chaffey, D., Ellis-Chadwick, F., Mayer, R. and Johnston, K. 2009. Internet Marketing: Strategy, Implementation and Practice (4th Edition). Upper Saddle River, NJ: Prentice Hall
9. Charlesworth, A. 2009. The ascent of smartphone. Engineering & Technology, 4(3), 32-33
10. Chung, J.Y. and Buhalis, D. 2008. WEB 2.0: A study of online travel community, in Information and Communication Technologies in Tourism 2008, edited by P. O'Connor, W. HôpkenandU. Gretzel. Vienna: Springer Verlag, 70-81
11. ComScore 2010. comScore Reports February 2010 U.S. Mobile Subscriber Market Share. Available at:http://www.comscore.com/Press_Events/Press_Releases/2010/4/comScore_Reports_February_2010_U.S._Mobile_SubscriberMarketShare [accessed: 1 November2010]
12. Cox, C., Burgess, S., Sellitto, C. and Buultjens, J. 2009. The role of user-generated content in tourists' travel planning behavior. Journal of Hospitality Marketing and Management, 18(8), 743-764
13. Constantinides, E. and Fountain, S.J. 2008. Web 2.0: Conceptual foundations and marketing issues. Journal of Direct, Data and Digital Marketing Practice, 9(3), 231-244
14. Douglas, A. and Mills, J. 2006. Logging Brand Personality Online: Content Analysis of Middle Eastern and North African Destinations, in Information and Communication Technologies in Tourism 2006, edited by M. Hitz, M. Sigala and J. Murphy. Vienna: Springer Verlag, 345
15. eMarketer 2009a. Online Leisure Travel: Six Post-recession Trends. Available at: http://www.emarketer.com [accessed: 5 November 2010]
16. eMarketer 2009b. Demographic Profile ofUS Social Network Users, by Network, May 2009. Available at: http://www.emarketer.com [accessed: August 2009]
17. eMarketer 2010. Types of Online Sources Used to Research Travelers, June 2010. Available at: http://www.eMarketer.com [accessed: 20 September 2010]
18. Forrester 2007. Forrester's New Social Technographics Report. Available at: http://www.forrester.com [accessed: 5 November 2010]
19. Gretzel, U. 2006. Consumer generated content-trends and implications for branding. e-Review ofTourism Research, 4(3), 9-11
20. Gretzel, U., Kang, M. and Lee, W. 2008. Differences in Consumer-Generated Media Adoption and Use: A Cross-National Perspective. Journal of Hospitality Marketing and Management, 17(1/2), 99-120
21. Gretzel, U., Lee, Y-J., Tussyadiah, I. and D.R. Fesenmaier 2009. Recounting Tourism Experiences: The Role of New Media. International Conference on Tourist Experiences: Meanings, Motivations, Behaviours, 1-4 April 2009, Preston, UK
22. Gretzel, U. and Yoo, K-H. 2008. Use and Impact of Online Travel Reviews. Information and Communication Technologies in Tourism 2008, edited by P. O'Connor, W. Hopken and U. Gretzel. Vienna: Springer Verlag, 35-46
23. Jeng, S-P. and Teng, C-I. 2008. Personality and motivations for playing online games. Social Behavior and Personality, 36(8), 1053-1060
24. Jupiter Research 2008. US Online Travel Consumer Survey, 2008. Available at: http://www.jupiterresearch.com/bin/item.pl/home/ [accessed: 20 November 2010]
25. Jones, S. and Fox, S. 2009. Generations Online in 2009. Pew Internet & American Life Project. Available at:http://www.pewintemet.org/Reports/2009/ Generations-Online-in-2009.aspx
26. Kaplan, A.M. and Haenlein, M. 2010. Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53, 59-68
27. Karlsson, L. 2006. The Diary Weblog and the Travelling Tales of Diasporic Tourists. Journal of Intercultural Studies, 27(3), 299-312
28. Kim, W.G., Lee, C. and Hiemstra, S.J. 2004. Effects of an online virtual community on customer loyalty and travel product purchases. Tourism Management, 25, 343-355
29. Lee, Y., Yoo, K-H. and Gretzel, U. 2009. Social Identity Formation Through Blogging: Comparison of U.S. and Korean travel blogs. Proceedings of the 14th Annual Graduate Student Research Conference in Hospitality and Tourism. Las Vegas
30. Lenhart, A., Madden, M., Macgill, A.R. and Smith, A. 2007. Teens and Social Media. Pew Internet & American Life Project. Available at: http://www.pewintemet.org/Reports/2007/Teens-and-Social-Media.aspx [accessed: 5 May 2008]
31. Lin, Y-S. and Huang, J-Y. 2006. Internet blogs as a tourism marketing medium: A case study. Journal of Business Research, 59, 1201-1205
32. Litvin, S.W., Goldsmith, R.E. and Pan, B. 2008. Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458-468
33. Mack, R.W., Blose, J.E. and Pan, B. 2008. Believe it or not: Credibility of blogs in tourism. Journal of Vacation Marketing, 14(2), 133-144
34. Nielsenwire 2009. Global Advertising: Consumers Trust Real Friends and Virtual Strangers the Most. Available at: http://blog.nielsen.com/nielsenwire/consumer/global-advertisingconsumers-trust-real-friends-and-virtual-strangers-the-most/ [accessed: 25 April 2010]
35. Nonnecke, B. and Preece, J. 2001. Why Lurkers Lurk. Proceeding of Seventh Americas Conference on Information Systems, Boston
36. O'Connor, P. 2008. User-Generated Content and travel: A case study on TripAdvisor.com, in Information and Communication Technologies in Tourism 2008,edited by P. O'Connor, W. Hôpken and U. Gretzel. Vienna: Springer Verlag, 47-58
37. O'Reilly, T. 2005. What is Web 2.0. Design Patterns and Business Models for the Next Generation of Software. Available at: http://oreilly.com/web2/archive/what-is-web-20.html [accessed: 10 November 2009]
38. Pan, B., MacLaurin, T. and Crotts, J.C. 2007. Travel Blogs and the Implications for Destination Marketing. Journal of Travel Research, 46, 35-45
39. Parra-Lopez, E., Bulchand-Gidumal, J., Gutierrez-Tano, D. and Díaz-Armas, R. 2010. Intentions to use social media in organizing and taking vacation trips. Computers in Human Behavior, Available at: www.elsevier.com/locate/ comphumbeh [accessed: 20 November 2010]
40. Parise, S. and Guinan, P. J. 2008. Marketing Using Web 2.0. Proceedings of the 41st Hawaii International Conference on System Sciences
41. Pew Research Center's Internet & American Life Project 2010. Gadget Ownership. Available at: http://pewresearch.org/pubs/1763/americans-and-their-gadgets-technology-devices
42. PhoCusWright 2006. Travel 2.0, Web 2.0, Services and Silver Bullets. Available at: www.phocuswright.com [accessed: 20 November 2010]
43. PhoCusWright 2008. The PhoCusWright Consumer Travel Trends Survey Tenth Edition. Available at: www.phocuswright.com [accessed: 23 June 2009]
44. Pudliner, B.A. 2007. Alternative Literature and Tourist Experience: Travel and Tourist Weblogs. Journal of Tourism and Cultural Change, 5(1), 46-59
45. Ross, C., Orr, E.S., Sisic, M., Arseneault, J.M., Simmering, M.G. and Orr, R.R. 2009.Personality and motivations associated with Facebook use. Computers in Human Behavior, 25, 578-586
46. Schmallegger, D. and Carson, D. 2008. Blogs in tourism: Changing approaches to information exchange. Journal of Vacation Marketing, 14(2), 99-110
47. Shao, G. 2009. Understanding the appeal of user-generated media: A uses and gratificationperspective. Internet Research, 19(1), 7-25
48. Sigala, M. 2008. WEB 2.0, social marketing strategies and distribution channels for city destinations: Enhancing the participatory role of travelers and exploiting their collective intelligence, in Information Communication Technologies and City Marketing: Digital Opportunities for Cities around the World, edited by M. Gasco-Hemández and T. Torres-Coronas. Hershey, PA: Information Science Publishing
49. Technorati 2010. State of the Blogosphere, 2010. Available at: http://technorati.com/blogging/article/who-bloggers-brands-and-consumers-day/ [accessed: 10 November 2010]
50. Tedjamulia, S.J.J., Olsen, D.R., Dean, D.L. and Albrecht, C.C. 2005. Motivating Content Contributions to Online Communities: Toward a More Comprehensive Theory, in Proceedings of the 38th Hawaii International Conference on System Sciences (HICSS)
51. Thevenot, G. 2007. Blogging as social media. Tourism and Hospitality Research, 7, 287-289
52. Time December, 2006. Time's Person of the Year: You. Available at: http://www.time.com [accessed: 10 November 2010]
53. Tnooz 2010. How Travellers Use Technology to Search, Book and Play when Away. Available at: http://www.tnooz.com/2010/08/12/news/survey-how-travellers-use-technology-to-search-book-and-play-when-away/[accessed: 23 June 2009]
54. Tussyadiah, I.P. and D.R. Fesenmaier 2008. Marketing Places through First-Person Stories: An Analysis of Pennsylvania Roadtripper Blog. Journal of Travel & Tourism Marketing, 25(3-4): 299-311
55. Tussyadiah, I.P. and D.R. Fesenmaier 2009. Mediating Tourists Experiences-Access to Places via Shared Videos. Annals of Tourism Research, 36(1), 24-40
56. Van Dijck, J. 2009. Users like you? Theorizing agency in user-generated content. Media, Culture & Society, 31(1), 41-58
57. Verna, P. 2009. User-Generated Content: More Popular than Profitable? eMarketer. Available at: http://www.emarketer.com [accessed: 30 June 2009]
58. Vermeulen, I.E. and Seegers, D. 2009. Tried and tested: The impact of online hotel reviews on consumer considerations. Tourism Management, 30(1), 123-127
59. Volo, S. 2010. Bloggers' reported tourist experiences: Their utility as a tourism data source and their effect on prospective tourists. Journal of Vacation Marketing, 16(4), 297-311
60. Wang, Y and Fesenmaier, D.R. 2004a. Modeling participation in an Online Travel Community. Journal of Travel Research, 42(3), 261-270
61. Wang, Y. and Fesenmaier, D.R. 2004b. Towards understanding members' general participation in and active contribution to an online travel community. Tourism Management, 25(6), 709-722
62. Wang, Y, Yu, Q. andFesenmaier,D.R. 2001. Defining Virtual Tourism Community, in Information and Communication Technologies in Tourism 2001, edited by P. Sheldon, K. WôberandD.R. Fesenmaier. Vienna: Springer Verlag, 262-271
63. Wenger, A. 2008. Analysis of travel bloggers' characteristics and their communication about Austria as a tourism destination. Journal of Vacation Marketing, 14(2), 169-176
64. Xiang, Z. and Gretzel, U. 2009. Role of social media in online travel information search, Tourism Management, 31(2), 179-188
65. Xie, F. and Liew, A.A. 2008. Podcasting and tourism: An exploratory study of types, approaches and content. Journal of Information Technology & Tourism, 10(2), 173-180
66. Yoo, K-H. and Gretzel, U. 2008a. What motivates consumers to write online travel reviews? Information Technology & Tourism, 10(4), 283-295
67. Yoo, K-H. and Gretzel, U. 2008b. The Influence of Involvement on Use and Impact of Online Travel Reviews. Hospitality Information Technology Association (HITA) Conference, Austin, TX, 15-16 June 2008
68. Yoo, K-H. and Gretzel, U. 2008c. Understanding Differences Between Online Travel Review Writers and Non-Writers, in Proceedings of the 13th Annual Graduate Education and Student Research, edited by T Hara. Conference in Hospitality and Tourism, Orlando, FL, 3-5 January 2008, 21-29
69. Yoo, K-H. and Gretzel, U. 2009. Generational Differences in CGM Perceptions and Use for Travel Planning. Proceedings of the 40th Annual Conference of the Travel and Tourism Research Association, Honolulu, HI
70. Yoo, K-H. and Gretzel, U. 2010. Influence of personality on travel-related consumer-generated media creation. Computers in Human Behavior. Available at: www.elsevier.com/locate/comphumbeh [accessed: 27 November 2010]
71. Yoo, K-H., Lee, K.S. and Gretzel, U. 2007. The role of Source Characteristics in eWOM: What Makes Online Travel Reviewers Credible and Likeable?, in Information and Communication Technologies in Tourism 2007, edited by M. Sigala, L. Mich, J. Murphy and A. Frew. Edinburgh: Axon Imprint, 23-34
72. Yoo, K-H., Lee, Y-J., Gretzel, U. and Fesenmaier, D.R. 2009. Trust in Travel-Related Consumer Generated Media, in Information and Communication Technologies in Tourism 2009, edited by W. Hôpken, U. Gretzel and R. Law. Vienna: Springer Verlag, 49-60