Mining the relationship between production and customer service data for failure analysis of industrial products

Computers and Industrial Engineering

Volumn 106, Issue , 2017, Pages 137-146

  Kang, Seokho ^a   Kim, Eunji ^a   Shim, Jaewoong ^a   Cho, Sungzoon ^a,b   Chang, Wonsang ^c   Kim, Junhwan ^c  

^a Seoul National University   (South Korea)

^b Seoul National University   (South Korea)

^c SAMSUNG Electronics   (South Korea)

Author keywords

Data mining; Failure analysis; Industrial product; Product quality

Indexed keywords

CUSTOMER SATISFACTION; FAILURE ANALYSIS; LIFE CYCLE; MANUFACTURE; QUALITY CONTROL; SALES;

CAUSAL RELATIONSHIPS; CUSTOMER SERVICES; DATA MINING PROCESS; DOMAIN EXPERTS; INDUSTRIAL PRODUCT; MASH-UP; PROBLEM DEFINITION; REAL-WORLD;

DATA MINING;

EID: 85013226679     PISSN: 03608352     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cie.2017.01.028     Document Type: Article

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