E-complaint: Lessons to be learned from the service recovery literature

Journal of Travel and Tourism Marketing

Volumn 17, Issue 2-3, 2005, Pages 183-190

  Tyrrell, Brian ^a   Woods, Robert ^a  

^a UNIVERSITY OF NEVADA   (United States)

Author keywords

Company response; Complaints; E complaints; Service failure; Service recovery

Indexed keywords

EID: 85010485149     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1300/J073v17n02_14     Document Type: Article

References (26)

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