메뉴 건너뛰기




Volumn 3, Issue 1, 2004, Pages 53-77

Trust as the Key to Relational Commitment

Author keywords

Customer firm relationship; Relational commitment; Relationship marketing; Trust

Indexed keywords


EID: 85009585766     PISSN: 15332667     EISSN: 15332675     Source Type: Journal    
DOI: 10.1300/J366v03n01_04     Document Type: Article
Times cited : (33)

References (44)
  • 1
    • 0002128929 scopus 로고    scopus 로고
    • An experimental investigation of satisfaction and commitment in marketing channels: The role of trust and dependence
    • Andaleeb, S.S. (1996). An experimental investigation of satisfaction and commitment in marketing channels: the role of trust and dependence, Journal of Retailing, 72 (1), 77-93.
    • (1996) Journal of Retailing , vol.72 , Issue.1 , pp. 77-93
    • Andaleeb, S.S.1
  • 2
    • 0000505474 scopus 로고
    • Determinants of continuity in conventional industrial channel dyads
    • Anderson, E. and Weitz, B.A. (1989). Determinants of continuity in conventional industrial channel dyads. Marketing Science, 8, 310-323.
    • (1989) Marketing Science , vol.8 , pp. 310-323
    • Anderson, E.1    Weitz, B.A.2
  • 3
    • 85009633588 scopus 로고
    • The use of pledges to build and sustain commitment in distribution channels
    • Anderson, E. and Weitz, B. (1992). The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research, 29, 18-34.
    • (1992) Journal of Marketing Research , vol.29 , pp. 18-34
    • Anderson, E.1    Weitz, B.2
  • 4
    • 0002065564 scopus 로고
    • Structural equations models in marketing research: Basic principles
    • Brasil Blackwell Itd
    • Bagozzi, R.P. (1994). Structural equations models in marketing research: Basic principles, in Principles of Marketing Research. Ed. Brasil Blackwell Itd., 317-385.
    • (1994) Principles of Marketing Research , pp. 317-385
    • Bagozzi, R.P.1
  • 5
    • 21844510537 scopus 로고
    • Reflections on relationship marketing in consumer market
    • Bagozzi, R.P. (1995). Reflections on relationship marketing in consumer market. Journal of the Academy of Marketing Science, 23 (4), 272-277.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 272-277
    • Bagozzi, R.P.1
  • 6
    • 0001786592 scopus 로고
    • Relationship marketing in Berry, L.L. G.L. Shostack, and G.D. Upah
    • American Marketing Association. Chicago IL
    • Berry, L.L. (1983). Relationship marketing in Berry, L.L., G.L. Shostack, and G.D. Upah. Emerging Perspectives on service marketing, American Marketing Association. Chicago IL, 25-28.
    • (1983) Emerging Perspectives on Service Marketing , pp. 25-28
    • Berry, L.L.1
  • 7
    • 84951659358 scopus 로고
    • Relationship marketing of services–growing interest, emerging perspectives
    • Berry, L.L. (1995). Relationship marketing of services–growing interest, emerging perspectives. Journal of the Academy of Marketing Science, 23 (4), 236-245.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 236-245
    • Berry, L.L.1
  • 10
    • 85009612504 scopus 로고
    • Relationship quality in services selling: An interpersonal influence perspective
    • Crosby, L.A., Evans, K.R. and Cowles, D. (1990 July). Relationship quality in services selling: an interpersonal influence perspective. Journal of Marketing, 54, 68-81.
    • (1990) Journal of Marketing , vol.54 , pp. 68-81
    • Crosby, L.A.1    Evans, K.R.2    Cowles, D.3
  • 11
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyer-seller relationships
    • Doney, P.M. and Cannon, J.P. (1997 April). An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61, 35-51.
    • (1997) Journal of Marketing , vol.61 , pp. 35-51
    • Doney, P.M.1    Cannon, J.P.2
  • 12
    • 58149207855 scopus 로고
    • Organizational commitment: The utility of an integrative definition
    • Dunham, R.B., Grube, J.A. and Castenada, M.B. (1994). Organizational commitment: the utility of an integrative definition. Journal of Applied Psychology, 79, 370-380.
    • (1994) Journal of Applied Psychology , vol.79 , pp. 370-380
    • Dunham, R.B.1    Grube, J.A.2    Castenada, M.B.3
  • 13
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • April
    • Dwyer, F.R., Schurr, P.H. and Oh, S. (1987 April). Developing buyer-seller relationships. Journal of Marketing, 51, 11-27.
    • (1987) Journal of Marketing , vol.51 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 14
    • 0032351557 scopus 로고    scopus 로고
    • Consumers and their brands: Developing relationship theory in consumer research
    • March
    • Fournier, S. (1998 March). Consumers and their brands: developing relationship theory in consumer research. Journal of Consumer Research, 24, 343-373.
    • (1998) Journal of Consumer Research , vol.24 , pp. 343-373
    • Fournier, S.1
  • 15
    • 85009633602 scopus 로고
    • Determinants of long-term orientation in buyer-seller relationships
    • April
    • Ganesan, S. (1994 April). Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing, 58, 1-19.
    • (1994) Journal of Marketing , vol.58 , pp. 1-19
    • Ganesan, S.1
  • 16
    • 0033423162 scopus 로고    scopus 로고
    • The different roles of satisfaction, trust, and commitment in customer relationships
    • April
    • Garbarino, E. and Johnson, M.S. (1999 April). The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing, 63, 70-87.
    • (1999) Journal of Marketing , vol.63 , pp. 70-87
    • Garbarino, E.1    Johnson, M.S.2
  • 19
    • 0032138317 scopus 로고    scopus 로고
    • Relationship marketing effectiveness: The role of involvement
    • August
    • Gordon, M.E., McKeage, K. and Fox, M.A. (1998 August). Relationship marketing effectiveness: The role of involvement, Psychology and Marketing, 15 (5), 443-459.
    • (1998) Psychology and Marketing , vol.15 , Issue.5 , pp. 443-459
    • Gordon, M.E.1    McKeage, K.2    Fox, M.A.3
  • 20
    • 0033481637 scopus 로고    scopus 로고
    • The dark side of long-term relationships in marketing services
    • February
    • Grayson, K. and Ambler, T. (1999 February). The dark side of long-term relationships in marketing services. Journal of Marketing Research, 36, 132-141.
    • (1999) Journal of Marketing Research , vol.36 , pp. 132-141
    • Grayson, K.1    Ambler, T.2
  • 21
    • 21844506036 scopus 로고
    • Relationship marketing: The strategy continuum
    • Grönroos, C. (1995). Relationship marketing: The strategy continuum. Journal of the Academy of Marketing Science, 23 (4), 252-254.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 252-254
    • Grönroos, C.1
  • 22
  • 25
    • 0002508836 scopus 로고
    • The role of dependence balancing in safeguarding transaction-specific assets in conventional channels
    • Heide, J.B. and John, G. (1988). The role of dependence balancing in safeguarding transaction-specific assets in conventional channels. Journal of Marketing, 52, 20-35.
    • (1988) Journal of Marketing , vol.52 , pp. 20-35
    • Heide, J.B.1    John, G.2
  • 26
    • 21344488882 scopus 로고
    • Effects of temporal, affective, and moral commitment of the withdrawal process: An evaluation of eight structural equation models
    • Jaros, S.J., Jermier, J.M., Koehler, J.W. and Sincich, T. (1993). Effects of temporal, affective, and moral commitment of the withdrawal process: An evaluation of eight structural equation models. Academy of Management Journal, 36 (5), 951-995.
    • (1993) Academy of Management Journal , vol.36 , Issue.5 , pp. 951-995
    • Jaros, S.J.1    Jermier, J.M.2    Koehler, J.W.3    Sincich, T.4
  • 28
    • 0031285856 scopus 로고    scopus 로고
    • On distributor commitment in industrial channels of distribution: A multicomponent approach
    • Kim, K. and Frazier, G.L. (1997). On distributor commitment in industrial channels of distribution: a multicomponent approach. Psychology and Marketing, 14, 847-877.
    • (1997) Psychology and Marketing , vol.14 , pp. 847-877
    • Kim, K.1    Frazier, G.L.2
  • 29
    • 84925921371 scopus 로고
    • The dyadic trust scale: Toward understanding interpersonal trust in close relationships
    • August
    • Larzelere, R.E. and Huston, T.L. (1980 August). The dyadic trust scale: toward understanding interpersonal trust in close relationships. Journal of Marriage and the Family, 595-604.
    • (1980) Journal of Marriage and the Family , pp. 595-604
    • Larzelere, R.E.1    Huston, T.L.2
  • 32
    • 11944272672 scopus 로고
    • A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment
    • Mathieu, J.E. and Zajac, D.M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108, 171-194.
    • (1990) Psychological Bulletin , vol.108 , pp. 171-194
    • Mathieu, J.E.1    Zajac, D.M.2
  • 34
    • 44949270736 scopus 로고
    • A three-component conceptualization of organizational commitment
    • Meyer, J.P. and Allen, J.N. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1, 61-98
    • (1991) Human Resource Management Review , vol.1 , pp. 61-98
    • Meyer, J.P.1    Allen, J.N.2
  • 36
    • 85009649107 scopus 로고
    • Factors affecting trust in market research relationships
    • January
    • Moorman, C., Deshpandé, R., and Zaltman, G. (1993 January). Factors affecting trust in market research relationships. Journal of Marketing, 57, 81-101.
    • (1993) Journal of Marketing , vol.57 , pp. 81-101
    • Moorman, C.1    Deshpandé, R.2    Zaltman, G.3
  • 37
    • 85009621872 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R. and Hunt, S. (1994 July). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.1    Hunt, S.2
  • 38
    • 85133005446 scopus 로고    scopus 로고
    • Exchange relationships in consumer markets?
    • Pels, J. (1999). Exchange relationships in consumer markets? European Journal of Marketing, 33 (1/2), 19-37.
    • (1999) European Journal of Marketing , vol.33 , Issue.1-2 , pp. 19-37
    • Pels, J.1
  • 40
    • 0002158760 scopus 로고    scopus 로고
    • Spring). Toward a synthesized framework of relational commitment: Implications for marketing channel theory and practice
    • Rylander, D., Strutton, D. and Pelton, L.E. (1997 Spring). Toward a synthesized framework of relational commitment: Implications for marketing channel theory and practice. Journal of Marketing Theory and Practice, vol. 14, 58-71.
    • (1997) Journal of Marketing Theory and Practice , vol.14 , pp. 58-71
    • Rylander, D.1    Strutton, D.2    Pelton, L.E.3
  • 41
    • 3242753566 scopus 로고
    • Relationship marketing in consumer markets: Antecedents and consequences
    • Sheth, J. N. and Parvatiyar, A. (1995). Relationship marketing in consumer markets: Antecedents and consequences. Journal of Marketing Science, 23 (4), 255-271.
    • (1995) Journal of Marketing Science , vol.23 , Issue.4 , pp. 255-271
    • Sheth, J.N.1    Parvatiyar, A.2
  • 42
    • 0001936676 scopus 로고
    • Antecedents to buyer-seller collaboration: An analysis from the buyer’s perspective
    • Sriram, V., Krapfel, R. and Spekman, R. (1992). Antecedents to buyer-seller collaboration: An analysis from the buyer’s perspective. Journal of Business Research, 25, 303-320.
    • (1992) Journal of Business Research , vol.25 , pp. 303-320
    • Sriram, V.1    Krapfel, R.2    Spekman, R.3
  • 43
    • 0032392829 scopus 로고    scopus 로고
    • Narrative analysis of a marketing relationship: The consumer’s perspective
    • Stern, B.B., Thompson, C.J., and Arnould, E.J. (1998). Narrative analysis of a marketing relationship: The consumer’s perspective. Psychology and Marketing, 15 (3), 195-214.
    • (1998) Psychology and Marketing , vol.15 , Issue.3 , pp. 195-214
    • Stern, B.B.1    Thompson, C.J.2    Arnould, E.J.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.