Linking Customer Assets to Financial Performance

Journal of Service Research

Volumn 5, Issue 1, 2002, Pages 26-38

  Hogan, John E ^a   Lehmann, Donald R ^b   Merino, Maria ^c   Srivastava, Rajendra K ^c   Thomas, Jacquelyn S ^c   Verhoef, Peter C ^d  

^a BOSTON COLLEGE   (United States)

^b Och Spine at New York Presbyterian Hospitals   (United States)

^c EMORY UNIVERSITY   (United States)

^d ERASMUS UNIVERSITY ROTTERDAM   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84992880596     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/1094670502005001004     Document Type: Article

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