Understanding the service profit chain in Latin America: Managerial perspective from Mexico

Managing Service Quality: An International Journal

Volumn 13, Issue 2, 2003, Pages 134-147

  Maranto, Daniel ^a   Reynoso, Javier ^a  

^a EGADE BUSINESS SCHOOL   (Mexico)

Author keywords

Competition; Hotels; Latin America; Mexico; Operations management; Supermarkets

Indexed keywords

EID: 84986133659     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310466833     Document Type: Article

References (16)

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