Progress and prospects of services management in Latin America

International Journal of Service Industry Management

Volumn 10, Issue 5, 1999, Pages 401-408

  Reynoso, Javier ^a  

^a SCHOOL OF ENGINEERING AND SCIENCES   (Mexico)

Author keywords

Developing countries; Latin America; Services management

Indexed keywords

EID: 0033484630     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239910288941     Document Type: Article

References (10)

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2. De Mateo, F. (1991), "El Sector Servicios en México y su Contribución al Desarrollo", in México Una Economía de Servicios, United Nations, New York, NY.
3. Fitzsimmons, J.A. and Fitzsimmons, M.J. (1994), Service Management for Competitive Advantage, McGraw-Hill, New York, NY.
4. Grönroos, C. (1990), Service Management and Marketing, Lexington Books, Lexington, MA.
5. Ibarra, G. (1995), Economía Terciaria y Desarrollo Regional en México, UAS, INSEUR-NL, Mexico.
6. INEGI (1998), Cuaderno de Información Oportuna, Mexico.
7. Primo, C. A. (1996), "The impact of the internationalization of services on developing countries", Finance & Development, March, pp. 34-7.
8. World Bank (1995a), El Mundo del Trabajo en una Economía Integrada, Washington, DC.
9. World Bank (1995b), Better Urban Services, The International Bank for Reconstruction and Development, Washington, DC.
10. World Bank (1998), World Development Indicators, Washington, DC.