Effects of service climate on managers' and employees' rating of visitors' service quality expectations

Journal of Travel Research

Volumn 36, Issue 1, 1997, Pages 15-22

  Baker, Dwayne A ^a   Fesenmaier, Daniel R ^b  

^a ARIZONA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0005414859     PISSN: 00472875     EISSN: None     Source Type: Journal    
DOI: 10.1177/004728759703600103     Document Type: Article

References (48)

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