Analytics for Product Planning: In-depth Interview Study with SaaS Product Managers

IEEE International Conference on Cloud Computing, CLOUD

Volumn , Issue , 2013, Pages 871-879

  Fotrousi, Farnaz ^a   Izadyan, Katayoun ^b   Fricker, Samuel A ^a  

^a BLEKINGE INSTITUTE OF TECHNOLOGY   (Sweden)

^b NONE   (Sweden)

Author keywords

analytics; decision making; product planning; SaaS; Software product management

Indexed keywords

SOFTWARE AS A SERVICE (SAAS);

ANALYTIC; DECISIONS MAKINGS; IN-DEPTH INTERVIEWS; INTERVIEW STUDY; PRODUCT MANAGER; PRODUCT PLANNING; SAA; SAAS CLOUDS; SOFTWARE PRODUCT MANAGEMENT; SOFTWARE PRODUCTS;

DECISION MAKING;

EID: 84976639127     PISSN: 21596182     EISSN: 21596190     Source Type: Conference Proceeding    
DOI: 10.1109/CLOUD.2013.33     Document Type: Conference Paper

References (66)

1. Cusumano, M.A., The changing software business: Moving from products to services. Computer, 2008. 41(1): p. 20–27.
2. Fricker, S., Software Product Management, in Software for People: Fundamentals, Trends and Best Practices, A. Maedche, A. Botzenhardt, and L. Neer, Editors. 2012, Springer. p. 53-81.
3. Leavitt, N., Is Cloud Computing Really Ready for Prime Time? IEEE Computer, 2009. 42(1): p. 15-20.
4. Erdogmus, H., Cloud Computing: Doeas Nirvana Hide behind the Nebula? IEEE Software, 2009. 26(2): p. 4-6.
5. Coudhary, V., Software as a Service: Implications for Investment in Software Development, in 40th Hawaii International Conference on System Sciences. 2007: Hawaii, USA.
6. Vlaanderen, K., et al., The Agile Requirements Refinery: Applying SCRUM Principles to Software Product Management. Information and Software Technology, 2011. 53(1): p. 58-70.
7. Kittlaus, H.-B. and P. Clough, Software Product Management and Pricing. 2009: Springer.
8. van de Weerd, I., et al., Towards a Reference Framework for Software Product Management, in 14th IEEE International Requirements Engineering Conference (RE'06). 2006: Minneapolis; MN, USA.
9. Barney, S., A. Aurum, and C. Wohlin, A product management challenge: Creating software product value through requirements selection. Journal of Systems Architecture, 2008. 54(6): p. 576–593.
10. Svahnberg, M., et al., A Systematic Review on Strategic Release Planning Models. Information and Software Technology, 2010. 52(3): p. 237-248.
11. Milne, A. and N. Maiden, Power and Politics in Requirements Engineering: Embracing the Dark Side? Requirements Engineering, 2012. 17(2): p. 83-98.
12. Croll, A. and S. Power, Complete web monitoring. 2009: O'Reilly Media.
13. Kuniavsky, M., Observing the user experience: a practitioner's guide to user research. 2003: Morgan kaufmann.
14. Lee, J.Y., J.W. Lee, and S.D. Kim, A quality model for evaluating software-as-a-service in cloud computing, in Software Engineering Research, Management and Applications, 2009. SERA'09. 7th ACIS International Conference on. 2009. p. 261–266.
15. Shung, K.P. and M.C. Junyu, Application of Analytics in Business Strategy. Business Intelligence Journal, 2012. 5(1).
16. Kohavi, R., N.J. Rothleder, and E. Simoudis, Emerging trends in business analytics. Communications of the ACM, 2002. 45(8): p. 45–48.
17. Cooper, R., S. Edgett, and E. Kleinschmidt, New Product Portfolio Management: Practices and Performance. Journal of Product Innovation Management, 1999. 16(4): p. 333-351.
18. Phaal, R., C. Farrukh, and D. Probert, Strategic Roadmapping: A Workshop-Based Approach for Identifying and Exploring Strategic Issues and Opportunities. Engineering Management Journal, 2007. 19(1): p. 3-12.
19. Gorschek, T. and C. Wohlin, Requirements Abstraction Model. Requirements Engineering, 2006. 11(1): p. 79-101.
20. Ebert, C., The impacts of software product management. Journal of systems and software, 2007. 80(6): p. 850–861.
21. Muller, G., Roadmapping. 1999, Philips Research: Eindhoven, The Netherlands.
22. Jiao, J. and Y. Zhang, Product portfolio planning with customer-engineering interaction. Iie Transactions, 2005. 37(9): p. 801–814.
23. Saliu, O. and G. Ruhe, Supporting software release planning decisions for evolving systems, in Software Engineering Workshop, 2005. 29th Annual IEEE/NASA. 2005. p. 14–26.
24. Bjarnason, E., K. Wnuk, and B. Regnell, Overscoping: Reasons and consequences—A case study on decision making in software product management, in Software Product Management (IWSPM), 2010 Fourth International Workshop on. 2010. p. 30–39.
25. Ngo-The, A. and G. Ruhe, A systematic approach for solving the wicked problem of software release planning. Soft Computing-A Fusion of Foundations, Methodologies and Applications, 2008. 12(1): p. 95–108.
26. Tang, A., T. Boer, and H. Vlient, Building roadmaps: a knowledge sharing perspective, in Sixth Workshop SHAring and Reusing architectural Knowledge, Hawaii. 2011.
27. Heikkila, V., et al., Rigorous support for flexible planning of product releases-a stakeholder-centric approach and its initial evaluation, in System Sciences (HICSS), 2010 43rd Hawaii International Conference on. 2010. p. 1–10.
28. Fricker, S. and S. Schumacher, Release Planning with Feature Trees: Industrial Case, in Requirements Engineering: Foundations for Software Quality (RefsQ 2012). 2012: Essen, Germany.
29. Vähäniitty, J., C. Lassenius, and K. Rautiainen, An Approach to Product Roadmapping in Small Software Product Businesses, in 7th International Conference on Software Quality (ECSQ 2002). 2002: Helsinki, Finland.
30. Garcia, M.L. and O.H. Bray, Fundamentals of technology roadmapping. Sandia Nat. Laboratories, Albuquerque, New Mexico, 1997.
31. Lee, S., et al., Technology Roadmapping for R&D planning: The case of the Korean parts and materials industry. Technovation, 2007. 27(8): p. 433–445.
32. Regnell, B., L. Karlsson, and M. Höst, An analytical model for requirements selection quality evaluation in product software development, in Requirements Engineering Conference, 2003. Proceedings. 11th IEEE International. 2003. p. 254–263.
33. Al-Emran, A. and D. Pfahl, Operational planning, replanning and risk analysis for software releases. Product-Focused Software Process Improvement, 2007: p. 315–329.
34. Karlsson, L. and B. Regnell, Introducing tool support for retrospective analysis of release planning decisions. Product-Focused Software Process Improvement, 2006: p. 19–33.
35. Momoh, J. and G. Ruhe, Release planning process improvement—an industrial case study. Software Process: Improvement and Practice, 2006. 11(3): p. 295–307.
36. van de Weerd, I., W. Bekkers, and S. Brinkkemper, Developing a maturity matrix for software product management. Software Business, 2010: p. 76–89.
37. Wnuk, K., R.B. Svensson, and B. Regnell, Investigating Upstream versus Downstream Decision-Making in Software Product Management, in Software Product Management (IWSPM), 2009 Third International Workshop on. 2009. p. 23–26.
38. Regnell, B. and K. Kuchcinski, Exploring Software Product Management decision problems with constraint solving-opportunities for prioritization and release planning, in Software Product Management (IWSPM), 2011 Fifth International Workshop on. 2011. p. 47–56.
39. AlBourae, T., G. Ruhe, and M. Moussavi, Lightweight replanning of software product releases, in Software Product Management, 2006. IWSPM'06. International Workshop on. 2006. p. 27–34.
40. Benestad, H.C. and J.E. Hannay, A comparison of model-based and judgment-based release planning in incremental software projects, in Proceedings of the 33rd International Conference on Software Engineering. 2011. p. 766–775.
41. Ruhe, G. and M.O. Saliu, The Art and Science of Software Release Planning. IEEE Software, 2005. 22(6): p. 47-53.
42. Du, G., J. McElroy, and G. Ruhe, Ad hoc versus systematic planning of software releases–a three-staged experiment. Product-Focused Software Process Improvement, 2006: p. 435–440.
43. Buse, R. and T. Zimmermann, Analytics for Software Development, in FSE/SDP Workshop on Future of Software Engineering Research (FoSER'10). 2010: Santa Fe, New Mexico, USA.
44. Peterson, E.T., Web analytics demystified: a marketer's guide to understanding how your web site affects your business. 2004: Celilo Group Media.
45. Kaushik, A., Web Analytics: An Hour A Day. 2007, Indianapolia, Indiana, USA: Wiley Publishing Inc.
46. Houtermans, M., T.V. Capelle, and M. Al-Ghumgham, Reliability Engineering & Data Collection, in Systems, 2007. ICONS'07. Second International Conference on. 2007. p. 42–42.
47. Woodside, M., G. Franks, and D.C. Petriu, The Future of Software Performance Engineering, in Future of Software Engineering, 2007. FOSE '07. 2007. p. 171 - 187.
48. Menasce, D.A., QoS issues in Web services. Internet Computing, IEEE, 2002. 6(6): p. 72–75.
49. Liu, Y., A.H. Ngu, and L.Z. Zeng, QoS computation and policing in dynamic web service selection, in Proceedings of the 13th international World Wide Web conference on Alternate track papers & posters. 2004. p. 66–73.
50. Bose, R., Advanced analytics: opportunities and challenges. Industrial Management & Data Systems, 2009. 109(2): p. 155-172.
51. Kaushik, A., Web analytics 2.0: the art of online accountability & science of customer centricity. 2009: Sybex.
52. Clifton, B., Advanced web metrics with Google Analytics. 2012: Sybex.
53. Burby, J. and S. Atchison, Actionable Web Analytics. Sybex, Indianapolis, 2007.
54. Holzinger, A., Usability engineering methods for software developers. Communications of the ACM, 2005. 48(1): p. 71–74.
55. Dixon, E., E. Enos, and S. Brodmerkle, A/B Testing. 2011.
56. Banerjee, S., H. Srikanth, and B. Cukic, Log-based reliability analysis of software as a service (saas), in Software Reliability Engineering (ISSRE), 2010 IEEE 21st International Symposium on. 2010. p. 239–248.
57. Rajkumar, R., et al., A resource allocation model for QoS management, in Real-Time Systems Symposium, 1997. Proceedings., The 18th IEEE. 1997. p. 298–307.
58. Shaikh, J., M. Fiedler, and D. Collange, Quality of Experience from user and network perspectives. Annals of Telecommunication, 2010. 65: p. 47-57.
59. Rea, L. and R. Parker, Designing and Conducting Survey Research: A Comprehensive Guide. 3rd ed. 2005, San Francisco, CA, USA: Jossey-Bass.
60. Guest, G., A. Bunce, and L. Johnson, How many interviews are enough? An experiment with data saturation and variability. Field methods, 2006. 18(1): p. 59–82.
61. Hsieh, H.F. and S.E. Shannon, Three approaches to qualitative content analysis. Qualitative health research, 2005. 15(9): p. 1277–1288.
62. Wohlin, C., et al., Experimentation in software engineering: an introduction. 2000.
63. Robson, C., Real World Research: A Resource for Social Scientists and Practitioner Researchers. 2nd ed. 2002: Blackwell Publishing.
64. Soni, A. and H. Cohen, Successfully launching your product: getting it right. Handbook of Business Strategy, 2004. 5(1): p. 263–268.
65. Bekkers, W., et al., The influence of situational factors in software product management: an empirical study, in Software Product Management, 2008. IWSPM'08. Second International Workshop on. 2008. p. 41–48.
66. Nejmeh, B.A. and I. Thomas, Business-driven product planning using feature vectors and increments. Software, IEEE, 2002. 19(6): p. 34–42.