Quality management in hotels in the Basque Country

International Journal of Quality and Service Sciences

Volumn 4, Issue 1, 2012, Pages 51-60

  mi Dahlgaard Park, su ^a   Jesus Alvarez M ^a   Jaca, Carmen ^a   Viles, Elisabeth ^a   Colomer, Anna ^a  

^a UNIVERSITY OF NAVARRA   (Spain)

Author keywords

Continuous improvement; Hotels; Quality in tourism sector; Quality management; Quality management system; Quality standards; Spain; Tourism

Indexed keywords

EID: 84975916686     PISSN: 1756669X     EISSN: 17566703     Source Type: Journal    
DOI: 10.1108/17566691211219724     Document Type: Article

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