Communication Skills Training for Physicians Improves Patient Satisfaction

Journal of General Internal Medicine

Volumn 31, Issue 7, 2016, Pages 755-761

  Boissy, Adrienne ^a   Windover, Amy K ^a   Bokar, Dan ^a   Karafa, Matthew ^a   Neuendorf, Katie ^a   Frankel, Richard M ^a,b   Merlino, James ^c   Rothberg, Michael B ^a  

^a LERNER RESEARCH INSTITUTE   (United States)

^b INDIANA UNIVERSITY SCHOOL OF MEDICINE   (United States)

^c Press Ganey Associates Incorporated   (United States)

Author keywords

burnout; CGCAHPS; communication; empathy; HCAHPS; patient experience; patient satisfaction; physician

Indexed keywords

ADULT; ARTICLE; BURNOUT; COMMUNICATION SKILL; COMMUNICATION SKILLS TRAINING; CONTROLLED STUDY; DEPERSONALIZATION; EMOTIONAL STRESS; EMPATHY; FEMALE; FOLLOW UP; HUMAN; MALE; NORMAL HUMAN; OBSERVATIONAL STUDY; PATIENT SATISFACTION; PERSONAL EXPERIENCE; PHYSICIAN; POSTGRADUATE EDUCATION; SELF CONCEPT; TRAINING; CASE CONTROL STUDY; DOCTOR PATIENT RELATION; IN SERVICE TRAINING; INTERPERSONAL COMMUNICATION; PREVENTION AND CONTROL; PROCEDURES; PSYCHOLOGY; UNIVERSITY HOSPITAL;

ACADEMIC MEDICAL CENTERS; BURNOUT, PROFESSIONAL; CASE-CONTROL STUDIES; COMMUNICATION; EMPATHY; FEMALE; HUMANS; INSERVICE TRAINING; MALE; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS; SELF EFFICACY;

EID: 84975674911     PISSN: 08848734     EISSN: 15251497     Source Type: Journal    
DOI: 10.1007/s11606-016-3597-2     Document Type: Article

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