Improving communication between doctors and breast cancer patients

Annals of Family Medicine

Volumn 5, Issue 5, 2007, Pages 387-394

  Stewart, Moira ^a   Brown, Judith Belle ^a   Hammerton, Joanne ^a   Donner, Allan ^a   Gavin, Alan ^b,c   Holliday, Ronald L ^a,d   Whelan, Tim ^e,f   Leslie, Ken ^a   Cohen, Irene ^a   Weston, Wayne ^a   Freeman, Tom ^a  

^a UNIVERSITY OF WESTERN ONTARIO   (Canada)

^b LONDON REGIONAL CANCER PROGRAM   (Canada)

^c MCMASTER UNIVERSITY   (Canada)

^d LONDON HEALTH SCIENCES CENTRE   (Canada)

^e MCMASTER UNIVERSITY   (Canada)

^f JURAVINSKI CANCER CENTRE   (Canada)

Author keywords

Breast cancer; Communication; Patient doctor relationship

Indexed keywords

BREAST CANCER; CANADA; CANCER PATIENT; CLINICAL TRIAL; COMMUNICATION SKILL; CONTINUING EDUCATION; CONTROLLED CLINICAL TRIAL; CONTROLLED STUDY; DISTRESS SYNDROME; DOCTOR PATIENT RELATION; FEMALE; GENERAL PRACTITIONER; HUMAN; MAJOR CLINICAL STUDY; MALE; MEDICAL SPECIALIST; PATIENT SATISFACTION; RANDOMIZED CONTROLLED TRIAL; REVIEW; SURGEON;

BREAST NEOPLASMS; COMMUNICATION; EDUCATION, MEDICAL, CONTINUING; EDUCATIONAL MEASUREMENT; FAMILY PRACTICE; FEMALE; HUMANS; LINEAR MODELS; MALE; MEDICAL ONCOLOGY; MIDDLE AGED; MULTIVARIATE ANALYSIS; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PATIENT EDUCATION AS TOPIC; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; SURGERY;

EID: 35148841974     PISSN: 15441709     EISSN: 15441717     Source Type: Journal    
DOI: 10.1370/afm.721     Document Type: Review

References (43)

1. Lerman C, Daly M, Walsh WP, et al. Communication between patients with breast cancer and health care providers. Determinants and implications. Cancer. 1993;72(9):2612-2620.
2. Ford S, Fallowfield L, Lewis S. Can oncologists detect distress in their out-patients and how satisfied are they with their performance during bad news consultations? Br J Cancer. 1994;70(4):767-770.
3. Hall JA, Dornan MC. Meta-analysis of satisfaction with medical care: description of research domain and analysis of overall satisfaction levels. Soc Sci Med. 1988;27(6):637-644.
4. Golin CE, DiMatteo MR, Gelberg L. The role of patient participation in the doctor visit. Implications for adherence to diabetes care. Diabetes Care. 1996;19(10):1153-1164.
5. Stewart MA. Effective physician-patient communication and health outcomes: a review. CMAJ. 1995;152(9):1423-1433.
6. Levinson W, Roter D. The effects of two continuing medical education programs on communication skills of practicing primary care physicians. J Gen Intern Med. 1993;8(6):318-324.
7. Levinson W, Roter DL, Mullooly JP, Dull VT, Frankel RM. Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons. JAMA. 1997;277(7):553-559.
8. Brown JB, Handfield-Jones R, Rainsberry P, Brailovsky CA. Certification examination of the College of Family Physicians of Canada. Part 4: Simulated office orals. Can Fam Physician. 1996;42:1539-1542, 1545, 1547-1538.
9. Smith RC, Lyles JS, Mettler J, et al. The effectiveness of intensive training for residents in interviewing. A randomized, controlled study. Ann Intern Med. 1998;128(2):118-126.
10. Tate P, Foulkes J, Neighbour R, Campion P, Field S. Assessing physicians' interpersonal skills via videotaped encounters: a new approach for the Royal College of General Practitioners Membership examination. J Health Commun. 1999;4(2):143-152.
11. Fallowfield L, Hall A, Maguire GP, Baum M. Psychological outcomes in women with early breast cancer. BMJ. 1990;301(6765):1394.
12. Keller V, White M. Choices and changes: A new model for influencing patient health behavior. J Clin Outcomes Manag. 1997;4(6):33-36.
13. Fallowfield L, Lipkin M, Hall A. Teaching senior oncologists communication skills: results from phase I of a comprehensive longitudinal program in the United Kingdom. J Clin Oncol. 1998;16(5):1961-1968.
14. Baile WF, Kudelka AP, Beale EA, et al. Communication skills training in oncology. Description and preliminary outcomes of workshops on breaking bad news and managing patient reactions to illness. Cancer. 1999;86(5):887-897.
15. Fallowfield L, Jenkins V, Farewell V, Saul J, Duffy A, Eves R. Efficacy of a Cancer Research UK communication skills training model for oncologists: a randomised controlled trial. Lancet. 2002;359(9307):650-656.
16. Roter DL, Hall JA, Kern DE, Barker LR, Cole KA, Roca RP. Improving physicians' interviewing skills and reducing patients' emotional distress. A randomized clinical trial. Arch Intern Med. 1995;155(17):1877-1884.
17. Griffin SJ, Kinmonth AL, Veltman MW, Gillard S, Grant J, Stewart M. Effect on health-related outcomes of interventions to alter the interaction between patients and practitioners: a systematic review of trials. Ann Fam Med. 2004;2(6):595-608.
18. Davis D, O'Brien MA, Freemantle N, Wolf FM, Mazmanian P, Taylor-Vaisey A. Impact of formal continuing medical education: do conferences, workshops, rounds, and other traditional continuing education activities change physician behavior or health care outcomes? JAMA. 1999;282(9):867-874.
19. Mead N, Bower P. Patient-centredness: a conceptual framework and review of the empirical literature. Soc Sci Med. 2000;51(7):1087-1110.
20. Borgiel AE, Williams JI, Davis DA, et al. Evaluating the effectiveness of 2 educational interventions in family practice. CMAJ. 1999;161(8):965-970.
21. McWilliam CL, Brown JB, Stewart M. Breast cancer patients' experiences of patient-doctor communication: a working relationship. Patient Educ Couns. 2000;39(2-3):191-204.
22. Stewart M, Brown J, Weston W, McWhinney I, McWilliam C, Freeman T. Patient-Centered Medicine: Transforming the Clinical Method. 2nd ed. Oxford UK: Radcliffe Medical Press Ltd; 2003.
23. Merriam S, Cunningham P, eds. Handbook of Adult and Continuing Education. San Francisco, Calif: Jossey-Bass; 1989.
24. Merriam S, Caffarella R, eds. Learning in Adulthood. San Francisco, Calif: Jossey-Bass; 1991.
25. Schon D. The Reflective Practitioner: How Professionals Think in Action. New York, NY: Basic Books; 1983.
26. Schon D. Educating the Reflective Practitioner. San Francisco, Calif: Jossey-Bass; 1987.
27. Kolb D. Experiential Learning: Experience as the Source of Learning and Development. Upper Saddle River, NJ: Prentice-Hall; 1984.
28. Polanyi M. Personal Knowledge: Towards a Post-Critical Philosophy. Chicago, Ill: The University of Chicago Press; 1958.
29. Patton M. Qualitative Evaluation and Research Methods. 2nd ed. Thousand Oaks, Calif: Sage Publications; 1990.
30. Guba E, Lincoln Y. Fourth Generation Evaluation. Newbury Park, Calif: Sage Publications; 1989.
31. Brown J, Stewart M, & Tessier, S. Assessing Communication between Patients and Doctors: A Manual for Scoring Patient-Centred Communication. London: Centre for Studies in Family Medicine and Thames Valley Family Practice Research Unit; 1995. Working Paper Series 95-2.
32. Stewart M, Brown J, Levenstein J, McCracken E, McWhinney IR. The patient-centred clinical method. 3. Changes in residents' performance over two months of training. Fam Pract. 1986;3(3):164-167.
33. Stewart M, Brown JB, Donner A, et al. The impact of patient-centered care on outcomes. J Fam Pract. 2000;49(9):796-804.
34. Henbest RJ, Stewart M. Patient-centredness in the consultation. 2: Does it really make a difference? Fam Pract. 1990;7(1):28-33.
35. Roberts CS, Cox CE, Reintgen DS, Baile WF, Gibertini M. Influence of physician communication on newly diagnosed breast patients' psychologic adjustment and decision-making. Cancer. 1994;74(1 Suppl):336-341.
36. Derogatis L. SCL-90 (R): Administration, Scoring and Procedures Manual-I for the Revised Version of Other Instruments of the Psychopathology Rating Scale Series. Baltimore, Md: Clinical Psychometrics Research Unit, John Hopkins University of Medicine; 1977.
37. Henbest R. A Study of the Patient-Centred Approach in Family Practice. Ontario, Canada: The University of Western Ontario; 1985.
38. Hulley S, Cummings S. Designing Clinical Research. Baltimore, Md: Williams and Wilkins; 1988.
39. Donner A, Klar N. Design and Analysis of Cluster Randomization Trials in Health Research. London, UK: Arnold; 2000.
40. Carney PA, Dietrich AJ, Eliassen MS, Owen M, Badger LW. Recognizing and managing depression in primary care: a standardized patient study. J Fam Pract. 1999;48(12):965-972.
41. Hutchison B, Woodward CA, Norman GR, Abelson J, Brown JA. Provision of preventive care to unannounced standardized patients. CMAJ. 1998;158(2):185-193.
42. Epstein RM, Franks P, Shields CG, et al. Patient-centered communication and diagnostic testing. Ann Fam Med. 2005;3(5):415-421.
43. Korsch BM, Gozzi EK, Francis V. Gaps in doctor-patient communication. 1. Doctor-patient interaction and patient satisfaction. Pediatrics. 1968;42(5):855-871.