Transfer of communication skills to the workplace during clinical rounds: Impact of a program for residents

PLoS ONE

Volumn 5, Issue 8, 2010, Pages

  Liénard, Aurore ^a,b   Merckaert, Isabelle ^a,b   Libert, Yves ^a,b   Bragard, Isabelle ^c   Delvaux, Nicole ^b,c,d   Etienne, Anne Marie ^c   Marchal, Serge ^e   Meunier, Julie ^b,c,d,e   Reynaert, Christine ^f   Slachmuylder, Jean Louis ^e   Razavi, Darius ^a,b  

^a JULES BORDET INSTITUTE   (Belgium)

^b UNIVERSITÉ LIBRE DE BRUXELLES   (Belgium)

^c UNIVERSITY OF LIÈGE   (Belgium)

^d ERASME HOSPITAL   (Belgium)

^e CPO (Centre de Psycho Oncologie)   (Belgium)

^f UNIVERSITÉ CATHOLIQUE DE LOUVAIN   (Belgium)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMMUNICATION SKILL; COMPUTER PROGRAM; CONTENT ANALYSIS; CONTROLLED STUDY; EDUCATION PROGRAM; EMPATHY; HUMAN; LEARNING; PATIENT SATISFACTION; RANK SUM TEST; REGRESSION ANALYSIS; RESIDENCY EDUCATION; RESIDENT; VISUAL ANALOG SCALE; WORKPLACE; ADOLESCENT; ADULT; AGED; DOCTOR PATIENT RELATION; EDUCATION; FEMALE; INTERPERSONAL COMMUNICATION; MALE; MEDICAL EDUCATION; MEDICAL STAFF; MIDDLE AGED; PSYCHOLOGICAL ASPECT;

ADOLESCENT; ADULT; AGED; COMMUNICATION; EDUCATION; EDUCATION, MEDICAL, CONTINUING; FEMALE; HUMANS; INTERNSHIP AND RESIDENCY; MALE; MEDICAL STAFF, HOSPITAL; MIDDLE AGED; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; YOUNG ADULT;

EID: 77957882728     PISSN: None     EISSN: 19326203     Source Type: Journal    
DOI: 10.1371/journal.pone.0012426     Document Type: Article

References (29)

1. Cohen-Cole SA (1991) The medical interview: the three-function approach. St Louis: Mosby Year Book.
2. Ptacek JT, Ptacek JJ (2001) Patients' perceptions of receiving bad news about cancer. J Clin Oncol 19: 4160-4164.
3. Butow PN, Kazemi JN, Beeney LJ, Griffin AM, Dunn SM, et al. (1996) When the diagnosis is cancer: patient communication experiences and preferences. Cancer 77: 2630-2637.
4. Levinson W, Roter D (1993) The effects of two continuing medical education programs on communication skills of practicing primary care physicians. J Gen Intern Med 8: 318-324.
5. Fallowfield L, Jenkins V, Farewell V, Saul J, Duffy A, et al. (2002) Efficacy of a Cancer Research UK communication skills training model for oncologists: a randomised controlled trial. Lancet 359: 650-656.
6. Jenkins V, Fallowfield L (2002) Can communication skills training alter physicians' beliefs and behavior in clinics? J Clin Oncol 20: 765-769.
7. Razavi D, Merckaert I, Marchal S, Libert Y, Conradt S, et al. (2003) How to optimize physicians' communication skills in cancer care: results of a randomized study assessing the usefulness of posttraining consolidation workshops. J Clin Oncol 21: 3141-3149.
8. Baldwin TT, Ford JK (1988) Transfer of training: a review and directions for future research. Personnel Psychology 41: 63-105.
9. Robbins AS, Kauss DR, Heinrich R, Abrass I, Dreyer J, et al. (1979) Interpersonal skills training: evaluation in an internal medicine residency. J Med Educ 54: 885-894.
10. Langewitz WA, Eich P, Kiss A, Wossmer B (1998) Improving communication skills-a randomized controlled behaviorally oriented intervention study for residents in internal medicine. Psychosom Med 60: 268-276.
11. Smith RC, Lyles JS, Mettler J, Stoffelmayr BE, Van Egeren LF, et al. (1998) The effectiveness of intensive training for residents in interviewing. A randomized, controlled study. Ann Intern Med 128: 118-126.
12. Oh J, Segal R, Gordon J, Boal J, Jotkowitz A (2001) Retention and use of patient-centered interviewing skills after intensive training. Acad Med 76: 647-650.
13. Back AL, Arnold RM, Baile WF, Fryer-Edwards KA, Alexander SC, et al. (2007) Efficacy of communication skills training for giving bad news and discussing transitions to palliative care. Arch Intern Med 167: 453-460.
14. Kramer AWM, Dusman H, Tan LHC, Jansen JJM, Grol RPTM, et al. (2004) Acquisition of communication skills in postgraduate training for general practice. Medical Education 38: 158-167.
15. Losh DP, Mauksch LB, Arnold RW, Maresca TM, Storck MG, et al. (2005) Teaching inpatient communication skills to medical students: an innovative strategy. Acad Med 80: 118-124.
16. Alexander SC, Keitz SA, Sloane R, Tulsky JA (2006) A controlled trial of a short course to improve residents' communication with patients at the end of life. Acad Med 81: 1008-1012.
17. Bragard I, Razavi D, Marchal S, Merckaert I, Delvaux N, et al. (2006) Teaching communication and stress management skills to junior physicians dealing with cancer patients: a Belgian Interuniversity Curriculum. Support Care Cancer. pp 1-8.
18. Maguire P, Faulkner A, Booth K, Elliott C, Hillier V (1996) Helping cancer patients disclose their concerns. Eur J Cancer 32A: 78-81.
19. Hogenraad R, Daubies C, Bestgen Y (1995) Une théorie et une méthode générale d'analyse textuelle assistée par ordinateur: le Système PROTAN (PROTocol ANalyser). Unpublished document ed. Louvain-la-Neuve: Universite ́ Catholique de Louvain, Psychology Department.
20. Pennebacker J, Booth R, Francis M (2007) Linguistic Inquiry and Word Count: LIWC2007 - Operator's manual. Austin: TX: LIWC.net.
21. Stone P, Dunphy D, Smith M, Ogilvie D (1966) The General Inquirer: A Computer Approach to Content Analysis. Cambridge: MA: MIT Press.
22. Delvaux N, Merckaert I, Marchal S, Libert Y, Conradt S, et al. (2005) Physicians' communication with a cancer patient and a relative: a randomized study assessing the efficacy of consolidation workshops. Cancer 103: 2397-2411.
23. Booth C, Maguire P (1991) Development of a rating system to assess interaction between cancer patients and health professionals. London: Report to Cancer Research Campaign. 37 p.
24. Delvaux N, Razavi D, Marchal S, Bredart A, Farvacques C, et al. (2004) Effects of a 105 hours psychological training program on attitudes, communication skills and occupational stress in oncology: a randomised study. British Journal of Cancer 90: 106-114.
25. Lienard A, Merckaert I, Libert Y, Bragard I, Delvaux N, et al. (2010) Is it possible to improve residents breaking bad news skills? A randomised study assessing the efficacy of a communication skills training program. Br J Cancer 103: 171-177.
26. Gibon AS, Durieux JF, Merckaert I, Delvaux N, Farvacques C, et al. (2010) Developement of the Lacomm, a French medical communication analysis software: A study assessing its sensitivity to change. Psychooncology 19: 133-134.
27. Oberst MT (1984) Methodology in behavioral and psychosocial cancer research. Patients' perceptions of care. Measurement of quality and satisfaction. Cancer 53: 2366-2375.
28. Sitzia J (1999) How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 11: 319-328.
29. Bredart A, Bottomley A, Blazeby JM, Conroy T, Coens C, et al. (2005) An international prospective study of the EORTC cancer in-patient satisfaction with care measure (EORTC IN-PATSAT32). Eur J Cancer 41: 2120-2131.