Factors Influencing Information credibility on Social Media Platforms: Evidence from Facebook Pages

Procedia Computer Science

Volumn 72, Issue , 2015, Pages 314-328

  Li, Ruohan ^a   Suh, Ayoung ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

ELM; Facebook; Information credibility; medium credibility; message credibility; online rumour

Indexed keywords

INFORMATION SYSTEMS;

FACEBOOK; INFORMATION CREDIBILITIES; MEDIUM CREDIBILITY; MESSAGE CREDIBILITY; ONLINE RUMOUR;

SOCIAL NETWORKING (ONLINE);

EID: 84964022136     PISSN: None     EISSN: 18770509     Source Type: Conference Proceeding    
DOI: 10.1016/j.procs.2015.12.146     Document Type: Conference Paper

References (51)

1. Kietzmann, J.H., Hermkens, K., McCarthy, I.P., & Silvestre, B.S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54(3), 241-251.
2. Wathen, C.N., & Burkell, J. (2002). Believe it or not: Factors influencing credibility on the Web. Journal of the American society for information science and technology, 53(2), 134-144.
3. McKnight, D.H., & Kacmar, C.J. (2007, August). Factors and effects of information credibility. In Proceedings of the 9th International Conference on Electronic Commerce (pp. 423-432). ACM.
4. McKnight, H., & Kacmar, C. (2006, January). Factors of information credibility for an internet advice site. In Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS), IEEE.
5. Smith, R.E., & Vogt, C.A. (1995). The effects of integrating advertising and negative word-of-mouth communications on message processing and response. Journal of Consumer Psychology, 4(2), 133-151.
6. Wikipedia. Trustworthiness on social media. Retrieved from http://en.wikipedia.org/wiki/Social-media#Trustworthiness.
7. Ball-Rokeach, S.J. (1985). The origins of individual media-system dependency a sociological framework. Communication Research, 12(4), 485-510.
8. Gaziano, C. (1988). How credible is the credibility crisis? Journalism Quarterly, 65, 267-78, 375.
9. LIVE: Verified updates. (2014). Retrieved from https://www.facebook.com/hkverified.
10. Eysenbach, G. (2007). Credibility of health information and digital media: New perspectives and implications for youth.
11. Metzger, M.J., Flanagin, A.J., Eyal, K., Lemus, D.R., & McCann, R.M. (2003). Credibility for the 21st century: Integrating perspectives on source, message, and media credibility in the contemporary media environment. Communication Yearbook, 27, 293-336.
12. Newhagen, J., & Nass, C. (1989). Differential criteria for evaluating credibility of newspapers and TV news. Journalism Quarterly, 66(2), 277.
13. Sundar, S.S., & Nass, C. (2001). Conceptualizing sources in online news. Journal of Communication, 51(1), 52-72.
14. Armstrong, C.L., & Nelson, M.R. (2005). How newspaper sources trigger gender stereotypes. Journalism & Mass Communication Quarterly, 82(4), 820-837.
15. Berlo, D.K., Lemert, J.B., & Mertz, R.J. (1969). Dimensions for evaluating the acceptability of message sources. Public Opinion Quarterly, 33(4), 563-576.
16. Burgoon, J.K., & Hale, J.L. (1984). The fundamental topoi of relational communication. Communication Monographs, 51(3), 193-214.
17. Flanagin, A.J., & Metzger, M.J. (2003). The perceived credibility of personal Web page information as influenced by the sex of the source. Computers in Human Behavior, 19(6), 683-701.
18. Hovland, C.I., Janis, I.L., & Kelley, H.H. (1953). Communication and persuasion; psychological studies of opinion change.
19. McCroskey, J.C., & Richmond, V.P. (1995). Fundamentals of human communication: An interpersonal perspective. Waveland Pr Inc.
20. Grant, A.E., Guthrie, K.K., & Ball-Rokeach, S.J. (1991). Television shopping a media system dependency perspective. Communication Research, 18(6), 773-798.
21. Critchfield, R. (1998). Credibility and web site design. [On-line]. Available: http://www.warner.edu/critchfield/hci/critchfield.html.
22. Kang, M. (2010). Measuring social media credibility: A study on a Measure of Blog Credibility. Institute for Public Relations.
23. Westerman, D., Spence, P.R., Van Der Heide, B. (2012). A social network as information: The effect of system generated reports of connectedness on credibility on Twitter. Computers in Human Behavior, 28, 199-206.
24. Jackob, N.G. E. (2010). No alternatives? The relationship between perceived media dependency, use of alternative information sources, and general trust in mass media. International Journal of Communication, 4, 18.
25. Flanagin, A.J., & Metzger, M.J. (2000). Perceptions of Internet information credibility. Journalism & Mass Communication Quarterly, 77(3), 5-540.
26. Johnson, T.J., & Kaye, B.K. (1998). Cruising is believing?: Comparing Internet and traditional sources on media credibility measures. Journalism & Mass Communication Quarterly, 75(2), 325-340.
27. Kiousis, S. (2001). Public trust or mistrust? Perceptions of media credibility in the information age. Mass Communication & Society, 4(4), 381-403.
28. Butler, J.K. (1991). Toward understanding and measuring conditions of trust: Evolution of a conditions of trust inventory. Journal of Management, 17(3), 643-663.
29. Gabarro, J.J. (1978). The development of trust, influence, and expectations. Interpersonal behavior: Communication and understanding in relationships, 290, 303.
30. Mishra, A.K. (1996). Organizational responses to crisis: The centrality of trust. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of Theory and Research (pp. 261-287). Thousand Oaks, CA: Sage.
31. Andrews, P. (2003). Is blogging journalism?: Nieman Reports.
32. Yang, S.U., & Lim, J.S. (2009). The effects of blog-mediated public relations (BMPR) on relational trust. Journal of Public Relations Research, 21(3), 341-359.
33. Scoble, R., & Israel, S. (2006). Naked conversations: how blogs are changing the way businesses talk with customers. John Wiley & Sons.
34. Ha, L., & James, E.L. (1998). Interactivity reexamined: A baseline analysis of early business Web sites. Journal of Broadcasting and Electronic Media, 42, 457-474.
35. Burgoon, J.K., Bonito, J.A., Dmbar, N.E., Kam, K., & Fischer, J. (2002). Testing the inter-activity principle: Effects of mediation, propinquity, and verbal and nonverbal modalities in interpersonal interaction. The Journal of Communications, 52, 657-677.
36. O'Brien, H.L. (2010). The influence of hedonic and utilitarian motivations on user engagement: The case of online shopping experiences. Interacting with Computers, 22(5), 344-352.
37. Kim, D., & Benbasat, I. (2009). Trust-assuring arguments in B2C e-commerce: impact of content, source, and price on trust. Journal of Management Information Systems, 26(3), 175-206.
38. Cacioppo, J.T., Petty, R.E., & Morris, K.J. (1983). Effects of need for cognition on message evaluation, recall, and persuasion. Journal of Personality and Social Psychology, 45(4), 805.
39. Sia, C.L., Tan, B.C., & Wei, K.K. (1999). Can a GSS stimulate group polarization? An empirical study. Systems, Man, and Cybernetics, Part C: Applications and Reviews, IEEE Transactions on, 29(2), 227-237.
40. Petty, R.E., & Cacioppo, J.T. (1986). The Elaboration Likelihood Model of Persuasion (pp. 1-24). Springer New York.
41. Luo, C., Luo, X.R., Schatzberg, L., & Sia, C.L. (2013). Impact of informational factors on online recommendation credibility: The moderating role of source credibility. Decision Support Systems, 56, 92-102.
42. Rudell, F. Consumer Food Selection and Nutrition Information, NY: Praeger, 1979.
43. Ball-Rokeach, S.J. (1998). A theory of media power and a theory of media use: Different stories, questions, and ways of thinking. Mass Communication and Society, 1(1-2), 5-40.
44. Kahn, B.K., Strong, D.M., & Wang, R.Y. (2002). Information quality benchmarks: product and service performance. Communications of the ACM, 45(4), 184-192.
45. Petty, R.E., & Morris, K. (1983). Effects of need for cognition on message evaluation, recall, and persuasion. Journal of Personality and Social Psychology, 45(4), 805-818.
46. Ito, M., et al. (2008). Living and Learning with New Media: Summary of Findings from the Digital Youth Project. John D. and Catherine T. MacArthur Foundation.
47. Podsakoff, P.M., MacKenzie, S.B., & Podsakoff, N.P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63, 539-569.
48. Patwardhan, P., & Ramaprasad, J. (2005). Rational integrative model of online consumer decision making. Journal of Interactive Advertising, 6(1), 2-13.
49. Mackay, J.B., & Lowrey, W. (2011). The credibility divide: reader trust of online newspapers and blogs. Journal of Media Sociology, 3(1-4), 39-57.
50. Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20(2), 195-204.
51. Fornell, C., & Larcker, D.F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 382-388.