메뉴 건너뛰기




Volumn 41, Issue 1, 2015, Pages 72-79

Multiple voices and multiple media: Co-constructing BP's crisis response

Author keywords

Crisis response; Dialogic communication; Semantic network analysis; Social media

Indexed keywords


EID: 84954491537     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pubrev.2014.10.012     Document Type: Article
Times cited : (32)

References (36)
  • 2
    • 0031161113 scopus 로고    scopus 로고
    • Image repair discourse and crisis communication
    • Benoit, W. (1997). Image repair discourse and crisis communication. Public Relations Review, 23, 177-187. http://dx.doi.org/10.1016/S0363-8111(97)90023-0
    • (1997) Public Relations Review , vol.23 , pp. 177-187
    • Benoit, W.1
  • 3
    • 77950486327 scopus 로고    scopus 로고
    • Image repair tactics and information subsidies during fraud crises
    • Caldiero, C., Taylor, M., & Ungureanu, L. (2009). Image repair tactics and information subsidies during fraud crises. Journal of Public Relations Research, 21, 218-228. http://dx.doi.org/10.1080/10627260802557589
    • (2009) Journal of Public Relations Research , vol.21 , pp. 218-228
    • Caldiero, C.1    Taylor, M.2    Ungureanu, L.3
  • 4
    • 77954386861 scopus 로고    scopus 로고
    • Consumer responses to the Mattel product recalls posted on online bulletin boards: Exploring two types of emotion
    • Choi, Y., & Lin, Y.-H. (2009). Consumer responses to the Mattel product recalls posted on online bulletin boards: Exploring two types of emotion. Journal ofPublic Relations Research, 21(2), 198-207. http://dx.doi.org/10.1080/10627260802557506
    • (2009) Journal ofPublic Relations Research , vol.21 , Issue.2 , pp. 198-207
    • Choi, Y.1    Lin, Y.-H.2
  • 6
    • 0036252735 scopus 로고    scopus 로고
    • Studying complex discursive systems: Centering resonance analysis of communication
    • Corman, S., Kuhn, T., McPhee, R., & Dooley, K. (2002). Studying complex discursive systems: Centering resonance analysis of communication. CommunicationResearch, 28, 157-206. http://dx.doi.org/10.1111/j.1468-2958.2002.tb00802.x
    • (2002) CommunicationResearch , vol.28 , pp. 157-206
    • Corman, S.1    Kuhn, T.2    McPhee, R.3    Dooley, K.4
  • 7
    • 84985070018 scopus 로고
    • Framing: Toward clarification of a fractured paradigm
    • Entman, R. (1993). Framing: Toward clarification of a fractured paradigm. Journal of Communication, 43(4), 51-58. http://dx.doi.org/10.1111/j.1460-2466.1993.tb01304.x
    • (1993) Journal of Communication , vol.43 , Issue.4 , pp. 51-58
    • Entman, R.1
  • 8
    • 33847288252 scopus 로고    scopus 로고
    • Framing bias: Media and the distribution of power
    • Entman, R. (2007). Framing bias: Media and the distribution of power. Journal of Communication, 57(1), 163-173. http://dx.doi.org/10.1111/j.1460-2466.2006.00336.x
    • (2007) Journal of Communication , vol.57 , Issue.1 , pp. 163-173
    • Entman, R.1
  • 10
    • 84949075282 scopus 로고
    • Narration as a human communication paradigm: The case of public moral argument
    • Fisher, W. (1984). Narration as a human communication paradigm: The case of public moral argument. Communication Monographs, 51(1), 1-23.http://dx.doi.org/10.1080/03637758409390180
    • (1984) Communication Monographs , vol.51 , Issue.1 , pp. 1-23
    • Fisher, W.1
  • 11
    • 84985052492 scopus 로고
    • The narrative paradigm: In the beginning
    • Fisher, W. (1985). The narrative paradigm: In the beginning. Journal of Communication, 35(4), 74-89. http://dx.doi.org/10.1111/j.1460-2466.1985.tb02974.x
    • (1985) Journal of Communication , vol.35 , Issue.4 , pp. 74-89
    • Fisher, W.1
  • 12
    • 39049136042 scopus 로고    scopus 로고
    • Narrating the organizational self: Reframing the role of the news release
    • Gilpin, D. (2008). Narrating the organizational self: Reframing the role of the news release. Public Relations Review, 34, 9-18.
    • (2008) Public Relations Review , vol.34 , pp. 9-18
    • Gilpin, D.1
  • 13
    • 77958162228 scopus 로고    scopus 로고
    • Organizational image: Construction in a fragmented online media environment
    • Gilpin, D. (2010). Organizational image: Construction in a fragmented online media environment. Journal of Public Relations Research, 22(3), 265-277.http://dx.doi.org/10.1080/10627261003614393
    • (2010) Journal of Public Relations Research , vol.22 , Issue.3 , pp. 265-277
    • Gilpin, D.1
  • 14
    • 84890108878 scopus 로고    scopus 로고
    • Public relations media
    • R. Heath (Ed.), Thousand Oaks, CA: Sage
    • Hallahan, K. (2010). Public relations media. In R. Heath (Ed.), The sage handbook of public relations (pp. 623-642). Thousand Oaks, CA: Sage.
    • (2010) The sage handbook of public relations , pp. 623-642
    • Hallahan, K.1
  • 15
    • 79551688181 scopus 로고    scopus 로고
    • BP initial image repair strategies after the Deepwater Horizon spill
    • Harlow, W., Brantley, B., & Harlow, R. (2011). BP initial image repair strategies after the Deepwater Horizon spill. Public Relations Review, 37, 80-83.http://dx.doi.org/10.1016/j.pubrev.2010.11.005
    • (2011) Public Relations Review , vol.37 , pp. 80-83
    • Harlow, W.1    Brantley, B.2    Harlow, R.3
  • 16
    • 0041049106 scopus 로고    scopus 로고
    • Narrating crisis: The discursive construction of the winter of discontent
    • Hay, C. (1996). Narrating crisis: The discursive construction of the winter of discontent. Sociology, 30, 253-278. http://dx.doi.org/10.1177/0038038596030002004
    • (1996) Sociology , vol.30 , pp. 253-278
    • Hay, C.1
  • 17
    • 77958002089 scopus 로고    scopus 로고
    • The blog mediated crisis communication model: Recommendations for responding to influential external blogs
    • Jin, Y., & Liu, B. (2010). The blog mediated crisis communication model: Recommendations for responding to influential external blogs. Journal of PublicRelations Research, 22, 429-455. http://dx.doi.org/10.1080/10627261003801420
    • (2010) Journal of PublicRelations Research , vol.22 , pp. 429-455
    • Jin, Y.1    Liu, B.2
  • 18
    • 0032164127 scopus 로고    scopus 로고
    • Building a dialogic relationship through the World Wide Web
    • Kent, M., & Taylor, M. (1998). Building a dialogic relationship through the World Wide Web. Public Relations Review, 24, 321-334. http://dx.doi.org/10.1016/S0363-8111(99)80143-X
    • (1998) Public Relations Review , vol.24 , pp. 321-334
    • Kent, M.1    Taylor, M.2
  • 19
    • 0036206776 scopus 로고    scopus 로고
    • Toward a dialogic theory of public relations
    • Kent, M., & Taylor, M. (2002). Toward a dialogic theory of public relations. Public Relations Review, 28, 21-37. http://dx.doi.org/10.1016/S0363-8111(02)00108-X
    • (2002) Public Relations Review , vol.28 , pp. 21-37
    • Kent, M.1    Taylor, M.2
  • 20
    • 80052916304 scopus 로고    scopus 로고
    • How publics respond to crisis communication strategies: The interplay of information form and source
    • Liu, B., Austin, L., & Jin, Y. (2011). How publics respond to crisis communication strategies: The interplay of information form and source. Public RelationsReview, 37, 345-353. http://dx.doi.org/10.1016/j.pubrev.2011.08.004
    • (2011) Public RelationsReview , vol.37 , pp. 345-353
    • Liu, B.1    Austin, L.2    Jin, Y.3
  • 22
    • 80955179534 scopus 로고    scopus 로고
    • The gulf coast oil spill: Extending the theory of image restoration discourse to the realm of social mediaand beyond petroleum
    • Muralidharan, S., Dillistone, K., & Shin, J.-H. (2011). The gulf coast oil spill: Extending the theory of image restoration discourse to the realm of social mediaand beyond petroleum. Public Relations Review, 37, 226-232. http://dx.doi.org/10.1016/j.pubrev.2011.08.004
    • (2011) Public Relations Review , vol.37 , pp. 226-232
    • Muralidharan, S.1    Dillistone, K.2    Shin, J.-H.3
  • 23
    • 77958155414 scopus 로고    scopus 로고
    • The intractability of reputation: Media coverage as a complex system in the case of Martha Stewart
    • Murphy, P. (2010). The intractability of reputation: Media coverage as a complex system in the case of Martha Stewart. Journal of Public Relations Research, 22(2), 209-237. http://dx.doi.org/10.1080/106277261003601648
    • (2010) Journal of Public Relations Research , vol.22 , Issue.2 , pp. 209-237
    • Murphy, P.1
  • 24
    • 0002261677 scopus 로고
    • Medium theory
    • D. Crowley, & D. Mitchell (Eds.). Stanford, CA: Stanford University Press
    • Meyrowitz, J. (1994). Medium theory. In D. Crowley, & D. Mitchell (Eds.), Communication theory today. Stanford, CA: Stanford University Press.
    • (1994) Communication theory today
    • Meyrowitz, J.1
  • 25
    • 0031504874 scopus 로고    scopus 로고
    • Shifting worlds of strangers: Medium theory and changes in them versus us
    • Meyrowitz, J. (1997). Shifting worlds of strangers: Medium theory and changes in them versus us. Sociological Inquiry, 67(1), 59-71.http://dx.doi.org/10.1111/j.1475-682X.1997.tb00429.x
    • (1997) Sociological Inquiry , vol.67 , Issue.1 , pp. 59-71
    • Meyrowitz, J.1
  • 26
    • 84992969866 scopus 로고    scopus 로고
    • Fighting a smoky fire: An analysis of Philip Morris' CEO speeches according to image restoration strategies
    • Oliveira, M. (2008). Fighting a smoky fire: An analysis of Philip Morris' CEO speeches according to image restoration strategies. Social Responsibility Journal, 4(1/2), 228-245. http://dx.doi.org/10.1108/17471110810856983
    • (2008) Social Responsibility Journal , vol.4 , Issue.1-2 , pp. 228-245
    • Oliveira, M.1
  • 27
    • 79551687540 scopus 로고    scopus 로고
    • Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditionalmedia
    • Schutlz, F., Utz, S., & Goritz, A. (2011). Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditionalmedia. Public Relations Review, 37, 20-27. http://dx.doi.org/10.1016/j.pubrev.2010.12.001
    • (2011) Public Relations Review , vol.37 , pp. 20-27
    • Schutlz, F.1    Utz, S.2    Goritz, A.3
  • 29
    • 34247479142 scopus 로고    scopus 로고
    • The dialogic potential of weblogs in relationship building
    • Seltzer, T., & Mitrook, M. (2007). The dialogic potential of weblogs in relationship building. Public Relations Review, 33, 227-229.http://dx.doi.org/10.1016/j.pubrev.2007.02.011
    • (2007) Public Relations Review , vol.33 , pp. 227-229
    • Seltzer, T.1    Mitrook, M.2
  • 30
    • 0036861467 scopus 로고    scopus 로고
    • Chaos theory, informational needs, and natural disasters
    • Sellnow, T., Seeger, M., & Ulmer, R. (2002). Chaos theory, informational needs, and natural disasters. Journal of Applied Communication Research, 30(4), 269-292. http://dx.doi.org/10.1080/00909880216578
    • (2002) Journal of Applied Communication Research , vol.30 , Issue.4 , pp. 269-292
    • Sellnow, T.1    Seeger, M.2    Ulmer, R.3
  • 31
    • 77957996155 scopus 로고    scopus 로고
    • If the organization won't give us information. The use of multiple new media for crisis technical translation anddialogue
    • Stephens, K., & Malone, P. (2009). If the organization won't give us information..: The use of multiple new media for crisis technical translation anddialogue. Journal of Public Relations Research., 21(2), 229-239. http://dx.doi.org/10.1080/10627260802557605
    • (2009) Journal of Public Relations Research , vol.21 , Issue.2 , pp. 229-239
    • Stephens, K.1    Malone, P.2
  • 32
    • 34547582394 scopus 로고    scopus 로고
    • Communicating during crisis: Use of blogs as a relationship management tool
    • Sweetser, K., & Metzgar, E. (2007). Communicating during crisis: Use of blogs as a relationship management tool. Public Relations Review, 33(3), 340-342.http://dx.doi.org/10.1016/j.pubrev.2007.05.016
    • (2007) Public Relations Review , vol.33 , Issue.3 , pp. 340-342
    • Sweetser, K.1    Metzgar, E.2
  • 34
    • 84873056010 scopus 로고    scopus 로고
    • Crisis communication online: How medium, crisis type and emotions affected public reactions in the FukushimaDaiichi nuclear disaster
    • Utz, S., Schultz, F., & Glocka, S. (2013). Crisis communication online: How medium, crisis type and emotions affected public reactions in the FukushimaDaiichi nuclear disaster. Public Relations Review, 39, 40-46. http://dx.doi.org/10.1016/j.pubrev.2012.09.010
    • (2013) Public Relations Review , vol.39 , pp. 40-46
    • Utz, S.1    Schultz, F.2    Glocka, S.3
  • 35
    • 15844399648 scopus 로고    scopus 로고
    • Metanarration's role in restructuring perceptions of crisis: NHTSA's failure in the Ford-Firestone crisis
    • Venette, S., Sellnow, T., & Lang, P. (2003). Metanarration's role in restructuring perceptions of crisis: NHTSA's failure in the Ford-Firestone crisis. The Journalof Business Communication, 40(3), 219-236. http://dx.doi.org/10.1177/002194360304000303
    • (2003) The Journalof Business Communication , vol.40 , Issue.3 , pp. 219-236
    • Venette, S.1    Sellnow, T.2    Lang, P.3
  • 36
    • 84954467425 scopus 로고    scopus 로고
    • The New York Times
    • Zeller, T. (2007). Held hostage on the tarmac: Time for a passenger bill of rights. The New York Times,. Retrieved from http://thelede.blogs.nytimes.com/2007/02/16/held-hostage-on-the-tarmac-time-for-a-passenger-bill-ofrights/?php=true&type=blogs&r=0(february)
    • (2007) Held hostage on the tarmac: Time for a passenger bill of rights
    • Zeller, T.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.