Where the rubber meets the road: Performance measurement for state and local public agencies

New Directions for Evaluation

Volumn 1997, Issue 75, 1997, Pages 31-44

  Hatry, Harry P ^a  

^a URBAN INSTITUTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85040438898     PISSN: 10976736     EISSN: 1534875X     Source Type: Journal    
DOI: 10.1002/ev.1078     Document Type: Article

References (13)

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2. Commission on Accreditation of Rehabilitative Facilities. Program Evaluation in Vocational Rehabilitative Facilities. Chicago: Commission on Accreditation of Rehabilitative Facilities, 1977.
3. Fink, A., and Kosecoff, J. How to Conduct Surveys. Thousand Oaks, Calif.: Sage, 1985.
4. The Florida Benchmarks Report. Tallahassee, Fla.: Florida Commission on Government Accountability to the People, Executive Office of the Governor, 1996.
5. Governmental Accounting Standards Board. Service Efforts and Accomplishments Reporting: Its Time Has Come—An Overview. Norwalk, Conn.: Governmental Accounting Standards Board, 1990.
6. Governmental Accounting Standards Board. Concepts Statement Number 2: On Concepts Related to Service Efforts and Accomplishments Reporting. Norwalk, Conn.: Governmental Accounting Standards Board, 1994.
7. Hatry, H., and Durman, E. Issues in Competitive Contracting for Social Service. Reston, Va.: The National Institute of Governmental Purchasing, 1985.
8. Joint Commission on Accreditation of Health Care Organizations. Request for Indicators. Oakbrook Terrace, Ill.: Joint Commission on Accreditation of Health Care Organizations, 1997.
9. National Accreditation Council for Agencies Serving the Blind and Visually Handicapped. Outcomes Achieved by Consumers with Vision Loss Served by Specialized and General State VR Agencies. New York: National Accreditation Council for Agencies Serving the Blind and Visually Handicapped, 1997.
10. Naumann, E., and Giel, K. Customer Satisfaction Measurement and Management. Cincinnati, Ohio: Thomson Executive Press, 1995.
11. Ramsey County Office of Research and Evaluation. Community Human Services 1995 Program Evaluation Report. St. Paul, Minn.: Ramsey County Office of Research and Evaluation, 1996.
12. United Way of America. Measuring Program Outcomes: A Practical Approach. Alexandria, Va.: United Way of America, 1996a.
13. United Way of America. Focusing on Program Outcomes: A Guide for United Ways. Alexandria, Va.: United Way of America, 1996b.