Applying open innovation strategies to eGovernment for better public services

E-Government Success Factors and Measures: Theories, Concepts, and Methodologies

Volumn , Issue , 2013, Pages 308-330

  Christos, Georgousopoulos ^a   Xenia, Ziouvelou ^b   Antonis, Ramfos ^a   Panagiotis, Kokkinakos ^c   Jain, Anshu ^d   Gangadharan, G R ^d   Yehia, Taher ^e  

^a INTRASOFT International SA ^*  (Luxembourg)

^b ATHENS INFORMATION TECHNOLOGY   (Greece)

^c NATIONAL TECHNICAL UNIVERSITY OF ATHENS   (Greece)

^d IBM INDIA RESEARCH LAB   (India)

^e TILBURG UNIVERSITY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84944534433     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-4666-4058-0.ch017     Document Type: Chapter

References (49)

1. Acha, V. (2007). Open by design: The role of design in open innovation. Retrieved July 10, 2012 from http://www.bis.gov.uk/assets/biscore/corporate/ migratedD/ec_group/12-08-IN_on
2. Baker, K. (2002). Innovation. Washington, DC: Department of Energy Office of Science, Air University (USAF).
3. Benington, J. (2007). From private choice to public value? Warwick Business School, Institute of Governance & Public Management (IGPM). Retrieved July 10, 2012 from http://www.cihm.leeds.ac.uk/document_downloads/John_BeningtonPrivate_Choice:to_Public_Value.pdf
4. Bourgon, J. (2007). Responsive, responsible and respected government: Towards a new public administration theory. International Review of Administrative Sciences, (73), 7-26.
5. Buccoliero, L., & Bellio, E. (2009). e-Government and web 2.0 applications: A multi-stakeholder evaluation. In Proceedings of Electronic Government of Ongoing Research and Projects of EGOV 2009, (vol. 30, pp. 131-139). ISBN: 978- 3-85499-625-5.
6. Chesbrough, H. W. (2003a). The era of open innovation. MIT Sloan Management Review, 44(3), 35-41.
7. Chesbrough, H. W. (2003b). Open innovation: The new imperative for creating and profiting from technology. Boston: Harvard Business School Press.
8. Chesbrough, H. W. (2004). Managing open innovation. Research-Technology Management, 47(1), 23-26.
9. Chesbrough, H. W., & Appleyard, M. (2007). Open innovation and strategy. California Management Review, 50(1), 57-76. doi:10.2307/41166416.
10. Chesbrough, H. W., & Crowther, A. (2006). Beyond high tech: Early adopters of open innovation in other industries. Berkeley, CA: Haas School of Business, UC Berkeley. doi:10.1111/j.1467- 9310.2006.00428.x.
11. Chesbrough, H. W., & Schwartz, K. (2007). Innovating business models with co-development partnerships. Research-Technology Management, 50(1), 55-59.
12. Cohen, W., & Levinthal, D. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35(1), 128-152. doi:10.2307/2393553.
13. Cole, M., & Parston, G. (2006). Unlocking public value: A new model for achieving high performance in public service organisation. New York: John Wiley and Sons.
14. Demmke, C. H., & Meyer, G. R. (2006). Decentralisation and accountability as focus of public administration modernization. Wien, Austria: Austrian Federal Chancellery.
15. Denhardt, R. B., & Denhardt, J. V. (2003). The new public service: Serving, not steering. Armonk, NY: M.E. Sharpe.
16. Feller, J., Finnegan, P., & Nilsson, O. (2010). Open innovation and public administration: Transformational typologies and business model impacts. European Journal of Information Systems, 1-17.
17. Fuglsang, L. (2008). Capturing the benefits of open innovation in public innovation: A case study. International Journal of Services Technology and Management, 9(3/4), 234-248. doi:10.1504/ IJSTM.2008.019705.
18. Fuglsang, L. (2010). The sense of services in a globalizing public sector. Paper presented at 26th EGOS Colloquium 2010. Lisbon, Portugal.
19. Gassmann, O., & Enkel, E. (2004). Towards a theory of open innovation: Three core process archetypes. In Proceedings of the R and D Management Conference. Lisbon, Portugal: R and D Management.
20. Hartman, A., Jain, A. N., Ramanathan, J., Ramfos, A., Heuvel, W. J., & Zirpins, C. Gronsund, T. (2010). Participatory design of public sector services. In Proceedings of the eGOVIS 2010 Conference held in Conjunction with DEXA 2010 (LNCS), (vol. 6267, pp. 219-233). Berlin: Springer. ISBN 978-3-642-15171-2
21. Hildreth, P. M., & Kimble, C. (2004). Knowledge networks: Innovation through communities of practice. London: Idea Group Inc.
22. Horner, L., Lekhi, R., & Blaug, R. (2006). Deliberative democracy and the role of public managers. Final Report of the Work Foundation's Public Value Consortium.
23. Kiser, L., & Percy, S. (1980). The concept of coproduction and its prospects for public service delivery (Working Paper No. W80-6). Bloomington, IN: Indiana University.
24. Lara, S., & Naval, C. (2012). Social networks, civic participation, and young people: A literature review and summary of the educational challenges. In Manoharan, A., & Holzer, M. (Eds.), Active Citizen Participation in E-Government: A Global Perspective (pp. 187-205). Hershey, PA: IGI Global. doi:10.4018/978-1-4666-0116-1.ch010.
25. Laursen, K., & Salter, A. (2006). Open for innovation: The role of openness in explaining innovation performance among U.K. manufacturing firms. Strategic Management Journal, 27, 131-150. doi:10.1002/smj.507.
26. Mark Freedland, M., & Sciarra, S. (1998). Public services and citizenship in European law: Public and labour law perspectives. Oxford, UK: Oxford University Press.
27. Moore, M. (1995). Creating public value: Strategic management in government. Boston: Harvard University Press.
28. Nam, T. (2010). The wisdom of crowds in government 2.0: Information paradigm evolution toward wiki-government. In Proceedings of AMCIS 2010. AMCIS.
29. OECD. (2001). Engaging citizens in policymaking: Information, consultation and public participation in policy-making. Paris: OECD Publications.
30. OECD. (2005). Modernising government: The way forward. Paris, France: OECD.
31. OECD. (2008). Open innovation in a global perspective - What do existing data tell us? Paris: OECD.
32. OECD & Eurostat. (2005). Oslo manual: Guidelines for collecting and interpreting innovation data (3rd ed.). Paris: OECD Publications.
33. Osborne, D., & Gaebler, T. (1992). Reinventing government: How the entrepreneurial spirit is transforming government. Reading, MA: Addison Wesley Public Comp.
34. Osimo, D. (2008). Web 2.0 in government: Why and how? Paper presented at the European Commission Joint Research Centre Scientific and Technical Reports. London, UK.
35. Parks, R., Baker, P., Kiser, L., Oakerson, R., Ostrom, E., & Ostrom, V. et al. (1981). Consumers as coproducers of public services: Some economic and institutional considerations. Policy Studies Journal: the Journal of the Policy Studies Organization, 9, 1001-1011. doi:10.1111/j.1541-0072.1981.tb01208.x.
36. Percy, S. (1978). Conceptualizing and measuring citizen coproduction of safety and security. Policy Studies Journal: the Journal of the Policy Studies Organization, 7, 486-492. doi:10.1111/j.1541-0072.1978.tb01797.x.
37. Porter, M. E. (1980). Competitive strategy: Techniques for analyzing industries and competitors. New York: Free Press.
38. Rouse, W. B., & Baba, M. L. (2006). Enterprise transformation. CACM, 49(7).
39. Saaty, T. (2008). Decision making with the analytic hierarchy process. Services Sciences, 1(1), 83-98. doi:10.1504/IJSSCI.2008.017590.
40. Scholl, H. J., & Klischewski, R. (2007). Egovernment integration and interoperability: Framing the research agenda. International Journal of Public Administration, 30(8), 889-920. doi:10.1080/01900690701402668.
41. Sharama, A., Gangadharan, G. R., Kummamuru, K., Somasekhara, J., & Hartman, A. (2011). Evaluating public service delivery in emerging markets. In Proceedings of the IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI). IEEE.
42. Taher, Y., Heuvel, W. J., Koussouris, S., & Georgousopoulos, C. (2011). Empowering citizens in public service design and delivery: A reference model and methodology. In Proceedings of ServiceWave 2010 Conference (LNCS), (Vol. 6569). Berlin: Springer Verlag.
43. Tapscott, D., Williams, A. D., & Herman, D. (2008). Government 2.0: Transforming government and governance for the twenty-first century. Retrieved July 10, 2012 from http://wiki.dbast. com/images/a/aa/Transforming_govt.pdf
44. West, J., & Gallagher, S. (2004). Key challengers of open innovation: Lessons from open source software. Retrieved July 10, 2012 from http:// www.cob.sjsu.edu/west_j/Papers/WestGallagher2004. pdf
45. West, J., & Gallagher, S. (2006). Challenges of open innovation: The paradox of firm investment in open source software. R & D Management, 36(3), 319-331. doi:10.1111/j.1467-9310.2006.00436.x.
46. Whitaker, G. (1980). Coproduction: Citizen participation in service delivery. Public Administration Review, 40, 240-246. doi:10.2307/975377.
47. Windrum, P. (2008). Innovation and entrepreneurship in public services. In Windrum, P., & Koch, P. (Eds.), Innovation in Public Sector Services: Entrepreneurship, Creativity and Management. Cheltenham, UK: Edward Elgar.
48. Wittern, E., & Zirpins, C. (2011a). On the use of feature models for service design: The case of value representation. In Proceedings of the 1st International Workshop on Service Modelling and Representation Techniques - SMART 2010 (LNCS), (Vol. 6569). Berlin: Springer. ISBN 978-3-642-22759-2
49. Wittern, E., & Zirpins, C. (2011b). Validating service value propositions regarding stakeholder preferences. In Proceedings of the 1st International Workshop on Variability-Intensive Systems Testing, Validation, and Verification. IEEE Computer Society.