Participatory design of public sector services

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 6267 LNCS, Issue , 2010, Pages 219-233

  Hartman, Alan ^a   Jain, Anshu N ^a   Ramanathan, Jay ^b   Ramfos, Antonis ^c   Van Der Heuvel, Willem Jan ^d   Zirpins, Christian ^e   Tai, Stefan ^e   Charalabidis, Yannis ^f   Pasic, A ^c   Johannessen, T ^c   Gronsund T ^c  

^a IBM RESEARCH INDIA   (India)

^b OHIO STATE UNIVERSITY   (United States)

^c Intrasoft International Luxemburg ^*  (United Kingdom)

^d TILBURG UNIVERSITY   (Netherlands)

^e KARLSRUHE INSTITUTE OF TECHNOLOGY   (Germany)

^f NATIONAL TECHNICAL UNIVERSITY OF ATHENS   (Greece)

Author keywords

modeling; Service design; simulation; value

Indexed keywords

DESIGN ALTERNATIVES; EXAMPLE BASED; GOVERNMENT SERVICES; MODELING; PARTICIPATORY DESIGN; PUBLIC SECTOR; SERVICE DESIGN; SERVICE-DELIVERY PROCESS; SIMULATION; SIMULATION MODEL; THIRD PARTIES; VALUE;

COMPUTER SIMULATION; GOVERNMENT DATA PROCESSING; INFORMATION SYSTEMS;

DESIGN;

EID: 78049445679     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-15172-9_21     Document Type: Conference Paper

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