The impact of new media on bank processes: A Delphi study

International Journal of Electronic Business

Volumn 12, Issue 1, 2015, Pages 1-45

  Pousttchi, Key ^a   Moormann, Jürgen ^b   Felten, Josef ^a  

^a UNIVERSITY OF AUGSBURG   (Germany)

^b FRANKFURT SCHOOL OF FINANCE AND MANAGEMENT   (Germany)

Author keywords

Bank processes; Business processes; Customer to bank interaction; Delphi method; Digital banking; Mobile banking; New media; Social media

Indexed keywords

MOBILE TELECOMMUNICATION SYSTEMS;

BUSINESS PROCESS; CUSTOMER-TO-BANK INTERACTION; DELPHI METHOD; MOBILE BANKINGS; NEW MEDIA; SOCIAL MEDIA;

BANKING;

EID: 84944326693     PISSN: 14706067     EISSN: 17415063     Source Type: Journal    
DOI: 10.1504/IJEB.2015.068305     Document Type: Article

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