A service science perspective on strategic choice, IT, and performance in U.S. banking

Journal of Management Information Systems

Volumn 26, Issue 4, 2010, Pages 219-252

  Tallon, Paul P ^a  

^a LOYOLA UNIVERSITY   (United States)

Author keywords

Banking; Business value; Customer intimacy; Financial services; Relationship banking; Service science; Services; Strategic alignment; Strategic choice; Value disciplines

Indexed keywords

BANKING SERVICES; BUSINESS VALUE; CUSTOMER INTIMACY; FINANCIAL SERVICE; STRATEGIC ALIGNMENT; STRATEGIC CHOICE;

ALIGNMENT; CUSTOMER SATISFACTION; PROFITABILITY; QUALITY OF SERVICE; SALES; STRATEGIC PLANNING;

INFORMATION TECHNOLOGY;

EID: 77951263769     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.2753/MIS0742-1222260408     Document Type: Article

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