Communication and trust are key: Unlocking the relationship between leadership and team performance and creativity

Leadership Quarterly

Volumn 26, Issue 6, 2015, Pages 1080-1094

  Boies, Kathleen ^a   Fiset, John ^a   Gill, Harjinder ^b  

^a John Molson School of Business   (Canada)

^b UNIVERSITY OF GUELPH   (Canada)

Author keywords

Communication; Creativity; Team performance; Team trust; Transformational leadership

Indexed keywords

EID: 84939825129     PISSN: 10489843     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.leaqua.2015.07.007     Document Type: Article

References (93)

1. Amabile T.M., Barsade S.G., Mueller J.S., Staw B.M. Affect and creativity at work. Administrative Science Quarterly 2005, 50(3):367-403.
2. Anderson N.R., West M.A. Measuring climate for work group innovation: Development and validation of the Team Climate Inventory. Journal of Organizational Behavior 1998, 19(3):235-258.
3. Antonakis J., Avolio B.J., Sivasubramaniam N. Context and leadership: An examination of the nine-factor full-range leadership theory using the Multifactor Leadership Questionnaire. The Leadership Quarterly 2003, 14(3):261-295.
4. Avolio B.J., Bass B.M., Jung D.I. Re-examining the components of transformational and transactional leadership using the Multifactor Leadership Questionnaire. Journal of Occupational and Organizational Psychology 1999, 72(4):441-462.
5. Awamleh R., Gardner W.L. Perceptions of leader charisma and effectiveness: The effects of vision content, delivery, and organizational performance. The Leadership Quarterly 1999, 10(3):345-373.
6. Barczak G., Lassk F., Mulki J. Antecedents of team creativity: An examination of team emotional intelligence, team trust and collaborative culture. Creativity and Innovation Management 2010, 19(4):332-345.
7. Barry B., Stewart G.L. Composition, process, and performance in self-managed groups: The role of personality. Journal of Applied Psychology 1997, 82(1):62-78.
8. Bass B.M. Leadership and performance beyond expectations 1985, Free Press, New York.
9. Bass B.M. Transformational leadership: Industrial, military, and educational impact 1998, Lawrence Erlbaum Associates, Mahwah, NJ.
10. Bass B.M., Avolio B.J. MLQ Multifactor Leadership Questionnaire 1995, Mind Garden, Redwood City, CA.
11. Bass B.M., Riggio R.E. Transformational leadership 2006, Erlbaum, Mahwah, NJ. 2nd ed.
12. Bass B.M., Stogdill R.M. Stogdill's handbook of leadership: A survey of theory and research 1981, Free Press, New York.
13. Bergman S.M., Small E.E., Bergman J.Z., Bowling J.J. Leadership emergence and group development: A longitudinal examination of project teams. Journal of Organizational Psychology 2014, 14(1):111-126.
14. Braun S., Peus C., Weisweiler S., Frey D. Transformational leadership, job satisfaction, and team performance: A multilevel mediation model of trust. The Leadership Quarterly 2013, 24:270-283.
15. Burke C.S., Sims D.E., Lazzara E.H., Salas E. Trust in leadership: A multi-level review and integration. The Leadership Quarterly 2007, 18(6):606-632.
16. Butler J.K. Toward understanding and measuring conditions of trust: Evolution of a conditions of trust inventory. Journal of Management 1991, 17(3):643-663.
17. Chan S.C. Paternalistic leadership and employee voice: Does information sharing matter?. Human Relations 2014, 67(6):667-693.
18. Colquitt J.A., Scott B.A., LePine J.A. Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology 2007, 92(4):909-927.
19. Cook J., Wall T. New work attitude measures of trust, organizational commitment and personal need non-fulfilment. Journal of Occupational Psychology 1980, 53(1):39-52.
20. Costa A.C. Work team trust and team effectiveness. Personnel Review 2003, 32:605-622.
21. De Vries R.E., Bakker-Pieper A., Oostenveld W. Leadership=communication? The relations of leaders' communication styles with leadership styles, knowledge sharing and leadership outcomes. Journal of Business and Psychology 2010, 25(3):367-380.
22. Densten I.L. Clarifying inspirational motivation and its relationship to extra effort. Leadership and Organization Development Journal 2002, 23(1):40-44.
23. Dionne S.D., Yammarino F.J., Atwater L.E., Spangler W.D. Transformational leadership and team performance. Journal of Organizational Change Management 2004, 17(2):177-193.
24. Dirks K.T. The effects of interpersonal trust on work group performance. Journal of Applied Psychology 1999, 84(3):445-455.
25. Dirks K.T., Ferrin D.L. Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology 2002, 87(4):611-628.
26. Eisenbeiss S.A., van Knippenberg D., Boerner S. Transformational leadership and team innovation: Integrating team climate principles. Journal of Applied Psychology 2008, 93(6):1438-1446.
27. Farris G.F., Senner E.E., Butterfield D.A. Trust, culture, and organizational behavior. Industrial Relations: A Journal of Economy and Society 1973, 12(2):144-157.
28. Frazier M.L., Johnson P.D., Gavin M., Gooty J., Snow D.B. Organizational justice, trustworthiness, and trust: A multifoci examination. Group & Organization Management 2010, 35(1):39-76.
29. Gabarro J. The development of trust, influence, and expectations. Interpersonal behavior: Communication and understanding in relationships 1978, 290-303. Prentice Hall, Englewood Cliffs, NJ. A.G. Athos, J.J. Gabarro (Eds.).
30. George J.M. Group affective tone. Handbook of Work Group Psychology 1996, 79-93. Wiley, New York. M.A. West (Ed.).
31. Gillespie N. Measuring trust in work relationships: The Behavioural Trust Inventory. Paper presented at the Academy of Management Conference 2003, Seattle, USA.
32. Gumusluoglu L., Ilsev A. Transformational leadership, creativity, and organizational innovation. Journal of Business Research 2009, 62(4):461-473.
33. Harrison D.A., Newman D.A., Roth P.L. How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Academy of Management Journal 2006, 49(2):305-325.
34. Hart K.M., Capps H.R., Cangemi J.P., Caillouet L.M. Exploring organizational trust and its multiple dimensions: A case study of General Motors. Organization Development Journal 1986, 4(2):31-39.
35. Hayes A.F. PROCESS: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling [White paper] Retrieved from. http://www.afhayes.com/public/process2012.pdf.
36. Hayes A.F. Introduction to mediation, moderation, and conditional process analysis: A regression-based approach 2013, The Guilford Press, New York.
37. Highhouse S. Designing experiments that generalize. Organizational Research Methods 2009, 12(3):554-566.
38. Hill G.W. Group versus individual performance: Are N +1 heads better than one?. Psychological Bulletin 1982, 91:517-539.
39. Hoever I.J., van Knippenberg D., van Ginkel W.P., Barkema H.G. Fostering team creativity: Perspective taking as key to unlocking diversity's potential. Journal of Applied Psychology 2012, 97(5):982-996.
40. Hoyt C.L., Blascovich J. Transformational and transactional leadership in virtual and physical environments. Small Group Research 2003, 34(6):678-715.
41. Huang L., Paterson T.A. Group ethical voice influence of ethical leadership and impact on ethical performance. Journal of Management 2015, (in press, Forthcoming in).
42. Hunter S.T., Bedell-Avers K.E., Mumford M.D. The typical leadership study: Assumptions, implications, and potential remedies. The Leadership Quarterly 2007, 18(5):435-446.
43. Hyatt D.E., Ruddy T.M. An examination of the relationship between work group characteristics and performance: Once more into the breach. Personnel Psychology 1997, 50(3):553-585.
44. Ilgen D.R., Hollenbeck J.R., Johnson M., Jundt D. Teams in organizations: From input-process-output models to IMOI models. Annual Review of Psychology 2005, 56:517-543.
45. James L.T., Demaree R.G., Wolf G. Estimating within-group interrater reliability with and without response bias. Journal of Applied Psychology 1984, 69(1):85-98.
46. Johnson D.W., Johnson R. Cooperation and competition: Theory and research 1989, Interaction Book Co., Edina, MN.
47. Jones G.R., George J.M. The experience and evolution of trust: Implications for cooperation and teamwork. Academy of Management Review 1998, 23(3):531-546.
48. Jones E.E., Kelly J.R. Contributions to a group discussion and perceptions of leadership: Does quantity always count more than quality?. Group Dynamics: Theory, Research, and Practice 2007, 11:15-30.
49. Judge T.A., Piccolo R.F. Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology 2004, 89(5):755-768.
50. Jung D.I., Avolio B.J. Opening the black box: An experimental investigation of the mediating effects of trust and value congruence on transformational and transactional leadership. Journal of Organizational Behavior 2000, 21(8):949-964.
51. Jung D.I., Chow C., Wu A. The role of transformational leadership in enhancing organizational innovation: Hypotheses and some preliminary findings. The Leadership Quarterly 2003, 14(4):525-544.
52. Kark R., Shamir B. The dual effect of transformational leadership: Priming relational and collective selves and further effects on followers. Transformational and charismatic leadership: The road ahead 2002, Vol. 2:67-91. Emerald, Bingley, UK.
53. Kirkpatrick S.A., Locke E.A. Direct and indirect effects of three core charismatic leadership components on performance and attitudes. Journal of Applied Psychology 1996, 81(1):36.
54. Klimoski R.J., Karol B.L. The impact of trust on creative problem solving groups. Journal of Applied Psychology 1976, 61(5):630-633.
55. Knoll D.L., Gill H. Antecedents of trust in supervisors, subordinates, and peers. Journal of Managerial Psychology 2011, 26(4):313-330.
56. Langfred C.W. Too much of a good thing? Negative effects of high trust and individual autonomy in self-managing teams. Academy of Management Journal 2004, 47(3):385-399.
57. Lau D.C., Liden R.C. Antecedents of co-worker trust: Leaders' blessings. Journal of Applied Psychology 2008, 93(5):1130-1138.
58. Lee P., Gillespie N., Mann L., Wearing A. Leadership and trust: Their effect on knowledge sharing and team performance. Management Learning 2010, 41(4):473-491.
59. Locke E.A., Latham G.P. Building a practically useful theory of goal setting and task motivation: A 35-year odyssey. American Psychologist 2002, 57(9):705-717.
60. Lowe K.B., Kroeck K.G., Sivasubramaniam N. Effectiveness correlates of transformational and transactional leadership: A meta-analytic review of the MLQ literature. The Leadership Quarterly 1996, 7(3):385-425.
61. Mayer R.C., Davis J.H. The effect of the performance appraisal system on trust for management: A field quasi-experiment. Journal of Applied Psychology 1999, 84(1):123-136.
62. Mayer R.C., Davis J.H., Schoorman F.D. An integrative model of organizational trust. Academy of Management Review 1995, 20(3):709-734.
63. McAllister D.J. Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal 1995, 38(1):24-59.
64. Monge P.R., Cozzens M.D., Contractor N.S. Communication and motivational predictors of the dynamics of organizational innovation. Organization Science 1992, 3(2):250-274.
65. Mumford M.D., Scott G.M., Gaddis B., Strange J.M. Leading creative people: Orchestrating expertise and relationships. The Leadership Quarterly 2002, 13(6):705-750.
66. Prati L.M., Douglas C., Ferris G.R., Ammeter A.P., Buckley M.R. Emotional intelligence, leadership effectiveness, and team outcomes. International Journal of Organizational Analysis 2003, 11(1):21-40.
67. Preacher K.J., Hayes A.F. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods 2008, 40(3):879-891.
68. Qu R., Janssen O., Shi K. Transformational leadership and follower creativity: The mediating role of follower relational identification and the moderating role of leader creativity expectations. The Leadership Quarterly 2015, 26(2):286-299.
69. Rafferty A.E., Griffin M.A. Dimensions of transformational leadership: Conceptual and empirical extensions. The Leadership Quarterly 2004, 15(3):329-354.
70. Riggio R.E., Riggio H.R., Salinas C., Cole E.J. The role of social and emotional communication skills in leader emergence and effectiveness. Group Dynamics: Theory, Research, and Practice 2003, 7(2):83-109.
71. Salas E., Gelfand M.J. Introduction to the Special Issue: Collaboration in multicultural environments. Journal of Organizational Behavior 2013, 34(6):735-738.
72. Shalley C.E., Gilson L.L. What leaders need to know: A review of social and contextual factors that can foster or hinder creativity. The Leadership Quarterly 2004, 15(1):33-53.
73. Shea C.M., Howell J.M. Charismatic leadership and task feedback: A laboratory study of their effects on self-efficacy and task performance. The Leadership Quarterly 1999, 10(3):375-396.
74. Staw B.M., Barsade S.G. Affect and managerial performance: A test of the sadder-but-wiser vs. happier-and-smarter hypotheses. Administrative Science Quarterly 1993, 38:304-331.
75. Tagle T.M. Culture and communication. Cultural leadership: Inside America's community colleges 1992, 61-78. American Association of Community and Junior Colleges Publications, Salisbury, MD. G.A. Baker (Ed.).
76. Taylor A.B., MacKinnon D.P., Tein J.Y. Tests of the three-path mediated effect. Organizational Research Methods 2008, 11:241-269.
77. Thite N.M. Identifying key characteristics of technical project leadership. Leadership and Organization Development Journal 1999, 20(5):253-261.
78. Thomas G.F., Zolin R., Hartman J.L. The central role of communication in developing trust and its effect on employee involvement. Journal of Business Communication 2009, 46(3):287-310.
79. Towler A.J. Effects of charismatic influence training on attitudes, behavior and performance. Personnel Psychology 2003, 56:363-381.
80. Tse H.H.M., Dasborough M.T., Ashkanasy N.M. A multi-level analysis of team climate and interpersonal exchange relationships at work. The Leadership Quarterly 2008, 19(2):195-211.
81. Turner N., Barling J., Epitropaki O., Butcher V., Milner C. Transformational leadership and moral reasoning. Journal of Applied Psychology 2002, 87(2):304-311.
82. Van Katwyk P.T., Fox S., Spector P.E., Kelloway E.K. Using the Job-Related Affective Well-Being Scale (JAWS) to investigate affective responses to work stressors. Journal of Occupational Health Psychology 2000, 5(2):219-230.
83. Waldman D.A., Siegel D.S., Javidan M. Components of CEO transformational leadership and corporate social responsibility. Journal of Management Studies 2006, 43(8):1703-1725.
84. Wang X.-H., Howell J.M. Exploring the dual-level effects of transformational leadership on followers. Journal of Applied Psychology 2010, 95:1134-1144.
85. Wang G., Oh I.S., Courtright S.H., Colbert A.E. Transformational leadership and performance across criteria and levels: A meta-analytic review of 25years of research. Group & Organization Management 2011, 36(2):223-270.
86. Whitener E.M., Brodt S.E., Korsgaard M.A., Werner J.M. Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior. Academy of Management Review 1998, 23(3):513-530.
87. Woolley A.W. Means vs. ends: Implications of process and outcome focus for team adaptation and performance. Organization Science 2009, 20(3):500-515.
88. Woolley A.W., Chabris C.F., Pentland A., Hashmi N., Malone T.W. Evidence for a collective intelligence factor in the performance of human groups. Science 2010, 330:686-688.
89. Wright T.A., Staw B.M. Affect and favorable work outcomes: Two longitudinal tests of the happy-productive worker thesis. Journal of Organizational Behavior 1999, 20:1-23.
90. Wu J.B., Tsui A.S., Kinicki A.J. Consequences of differentiated leadership in groups. Academy of Management Journal 2010, 53:90-106.
91. Yukl G. An evaluation of conceptual weaknesses in transformational and charismatic leadership theories. The Leadership Quarterly 1999, 10(2):285-305.
92. Zand D.E. Trust and managerial problem solving. Administrative Science Quarterly 1972, 17(2):229-239.
93. Zhou K.Z. Innovation, imitation, and new product performance: The case of China. Industrial Marketing Management 2006, 35:394-402.