Identifying key hospital service quality factors in online health communities

Journal of Medical Internet Research

Volumn 17, Issue 4, 2015, Pages e90-

  Jung, Yuchul ^a   Hur, Cinyoung ^b   Jung, Dain ^c   Kim, Minki ^d  

^a Korea Institute of Science and Technology Information (KISTI)   (South Korea)

^b Electronics and Telecommunications Research Institute (ETRI)   (South Korea)

^c Korea Advanced Institute of Science and Technology (KAIST)   (South Korea)

^d Korea Advanced Institute of Science and Technology   (South Korea)

Author keywords

Healthcare policy; Hospital service factors; Online health communities; Quality factor analysis; Recommendation type classification; Social media based key quality factors for hospitals

Indexed keywords

CAREGIVER; HEALTH CARE QUALITY; HOSPITAL; HUMAN; INTERNET; SOCIAL MEDIA; SOUTH KOREA; STANDARDS;

CAREGIVERS; HOSPITALS; HUMANS; INTERNET; QUALITY OF HEALTH CARE; REPUBLIC OF KOREA; SOCIAL MEDIA;

EID: 84929255028     PISSN: None     EISSN: 14388871     Source Type: Journal    
DOI: 10.2196/jmir.3646     Document Type: Article

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