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Volumn 33, Issue 3, 2015, Pages 299-320

Symbolic adoption of ISO 9000 in small and medium-sized enterprises: The role of internal contingencies

Author keywords

Decoupling; ISO 9000; quality management; SMEs; standardisation; symbolic adoption

Indexed keywords


EID: 84929087686     PISSN: 02662426     EISSN: 17412870     Source Type: Journal    
DOI: 10.1177/0266242613495748     Document Type: Article
Times cited : (65)

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