메뉴 건너뛰기




Volumn 9, Issue 1, 2015, Pages 13-28

The design of smart product-service systems (PSSs): An exploration of design characteristics

Author keywords

Consumer experience; Product design; Product service system; Service design; Value creation

Indexed keywords


EID: 84928666718     PISSN: 19913761     EISSN: 1994036X     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (209)

References (34)
  • 2
    • 0001926055 scopus 로고
    • Servicescapes-The impact of physical surroundings on customers and employees
    • Bitner, M. J. (1992). Servicescapes-The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.
    • (1992) Journal of Marketing , vol.56 , Issue.2 , pp. 57-71
    • Bitner, M.J.1
  • 3
    • 4944228707 scopus 로고    scopus 로고
    • Seeing things: Consumer response to the visual domain in product design
    • Crilly, N., Moultrie, J., & Clarkson, P. J. (2004). Seeing things: Consumer response to the visual domain in product design. Design Studies, 25(6), 547-577.
    • (2004) Design Studies , vol.25 , Issue.6 , pp. 547-577
    • Crilly, N.1    Moultrie, J.2    Clarkson, P.J.3
  • 4
    • 0030077156 scopus 로고    scopus 로고
    • Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality
    • Dabholkar, P. A. (1996). Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality. International Journal of Research in Marketing, 13(1), 29-51.
    • (1996) International Journal of Research in Marketing , vol.13 , Issue.1 , pp. 29-51
    • Dabholkar, P.A.1
  • 5
    • 0003096022 scopus 로고
    • The coming of knowledgebased business
    • Davis, S., & Botkin, J. (1994). The coming of knowledgebased business. Harvard Business Review, 72(5), 165-170.
    • (1994) Harvard Business Review , vol.72 , Issue.5 , pp. 165-170
    • Davis, S.1    Botkin, J.2
  • 8
    • 0000401590 scopus 로고
    • The free classification of analyzable and unanalyzable stimuli. Attention
    • Handelt, S., & Imai, S. (1972). The free classification of analyzable and unanalyzable stimuli. Attention, Perception, & Psychophysics, 12(1), 108-116.
    • (1972) Perception, & Psychophysics , vol.12 , Issue.1 , pp. 108-116
    • Handelt, S.1    Imai, S.2
  • 9
    • 80053551897 scopus 로고    scopus 로고
    • Designing for service as one way of designing services
    • Kimbell, L. (2011). Designing for service as one way of designing services. International Journal of Design, 5(2), 41-52.
    • (2011) International Journal of Design , vol.5 , Issue.2 , pp. 41-52
    • Kimbell, L.1
  • 10
    • 19644382377 scopus 로고    scopus 로고
    • Effects of the internet on the marketing communication of service companies
    • Lagrosen, S. (2005). Effects of the internet on the marketing communication of service companies. Journal of Services Marketing, 19(2), 63-69.
    • (2005) Journal of Services Marketing , vol.19 , Issue.2 , pp. 63-69
    • Lagrosen, S.1
  • 12
    • 67349268124 scopus 로고    scopus 로고
    • Social media: The new hybrid element of the promotion mix
    • Mangold, W. G., & Faulds, D. J. (2009). Social media: The new hybrid element of the promotion mix. Business Horizons, 52(4), 357-365.
    • (2009) Business Horizons , vol.52 , Issue.4 , pp. 357-365
    • Mangold, W.G.1    Faulds, D.J.2
  • 13
    • 0034417136 scopus 로고    scopus 로고
    • Self-service technologies: Understanding customer satisfaction with technology-based service encounter
    • Meuter, M. L., Ostrom, A. L., Roundtree, R. I., & Bitner, M. J. (2000). Self-service technologies: Understanding customer satisfaction with technology-based service encounter. Journal of Marketing, 64(3), 50-64.
    • (2000) Journal of Marketing , vol.64 , Issue.3 , pp. 50-64
    • Meuter, M.L.1    Ostrom, A.L.2    Roundtree, R.I.3    Bitner, M.J.4
  • 14
    • 5344272537 scopus 로고    scopus 로고
    • Institutionalisation of sustainable consumption patterns based on shared use
    • Mont, O. (2004). Institutionalisation of sustainable consumption patterns based on shared use. Ecological Economics, 50(1-2), 135-153.
    • (2004) Ecological Economics , vol.50 , Issue.1-2 , pp. 135-153
    • Mont, O.1
  • 15
    • 84904279186 scopus 로고    scopus 로고
    • System perspective on service provision: A case of community-based washing centres for households
    • Mont, O., & Plepys, A. (2007). System perspective on service provision: A case of community-based washing centres for households. International Journal of Public Affairs, 3, 130-151.
    • (2007) International Journal of Public Affairs , vol.3 , pp. 130-151
    • Mont, O.1    Plepys, A.2
  • 16
    • 84937384253 scopus 로고    scopus 로고
    • Designing product/service systems: A methodological exploration
    • Morelli, N. (2002). Designing product/service systems: A methodological exploration. Design Issues, 18(3), 3-17.
    • (2002) Design Issues , vol.18 , Issue.3 , pp. 3-17
    • Morelli, N.1
  • 17
    • 84879193475 scopus 로고    scopus 로고
    • Incorporating consumers in the design of their own products. The dimensions of product personalization
    • Mugge, R., Schoormans, J. P. L., & Schifferstein, H. N. J. (2009). Incorporating consumers in the design of their own products. The dimensions of product personalization. CoDesign, 5(2), 79-97.
    • (2009) Codesign , vol.5 , Issue.2 , pp. 79-97
    • Mugge, R.1    Schoormans, J.2    Schifferstein, H.3
  • 19
    • 57649187597 scopus 로고    scopus 로고
    • How today’s consumers perceive tomorrow’s smart products
    • Rijsdijk, S. A., & Hultink, E. J. (2009). How today’s consumers perceive tomorrow’s smart products. Journal of Product Innovation Management, 26(1), 24-42.
    • (2009) Journal of Product Innovation Management , vol.26 , Issue.1 , pp. 24-42
    • Rijsdijk, S.A.1    Hultink, E.J.2
  • 21
    • 1142270712 scopus 로고    scopus 로고
    • E-service: A new paradigm for business in the electronic environment
    • Rust, R. T., & Kannan, P. K. (2003). E-service: A new paradigm for business in the electronic environment. Communications of the ACM, 46(6), 36-42.
    • (2003) Communications of the ACM , vol.46 , Issue.6 , pp. 36-42
    • Rust, R.T.1    Kannan, P.K.2
  • 25
    • 34548184227 scopus 로고    scopus 로고
    • A general inductive approach for analyzing qualitative evaluation data
    • Thomas, D. R. (2006). A general inductive approach for analyzing qualitative evaluation data. American Journal of Evaluation, 27(2), 237-246.
    • (2006) American Journal of Evaluation , vol.27 , Issue.2 , pp. 237-246
    • Thomas, D.R.1
  • 27
    • 3242875379 scopus 로고    scopus 로고
    • Eight types of product–service system: Eight ways to sustainability? Experiences from SusProNet
    • Tukker, A. (2004). Eight types of product–service system: Eight ways to sustainability? Experiences from SusProNet. Business Strategy and the Environment, 13(4), 246-260.
    • (2004) Business Strategy and the Environment , vol.13 , Issue.4 , pp. 246-260
    • Tukker, A.1
  • 28
    • 85028751149 scopus 로고    scopus 로고
    • Six decades – and six different roles for the industrial designer
    • Copenhagen, Denmark: Nordic Design Research
    • Valtonen, A., (2005). Six decades – and six different roles for the industrial designer. In Proceedings of the Conference of Nordic Design Research (NORDES). Copenhagen, Denmark: Nordic Design Research.
    • (2005) Proceedings of the Conference of Nordic Design Research (NORDES)
    • Valtonen, A.1
  • 31
    • 84995935829 scopus 로고    scopus 로고
    • Challenges in the design of smart productservice systems (PSSs): Experiences from practitioners
    • In E. Bohemia, A. Rieple, J. Liedtka, & R. Cooper (Eds.), Boston, MA: DMI
    • Valencia, A., Mugge, R., Schoormans, J. P. L., & Schifferstein, H. N. J. (2014). Challenges in the design of smart productservice systems (PSSs): Experiences from practitioners. In E. Bohemia, A. Rieple, J. Liedtka, & R. Cooper (Eds.) Proceedings of 19th Conference of DMI: Academic Design Management Conference. Boston, MA: DMI.
    • (2014) Proceedings of 19Th Conference of DMI: Academic Design Management Conference
    • Valencia, A.1    Mugge, R.2    Schoormans, J.3    Schifferstein, H.4
  • 32
    • 33646526566 scopus 로고    scopus 로고
    • Aesthetics and Professionalism of virtual servicescapes
    • Vilnai-Yavetz, I., & Rafaeli, A. (2006). Aesthetics and Professionalism of virtual servicescapes. Journal of Service Research, 8(3), 245-259.
    • (2006) Journal of Service Research , vol.8 , Issue.3 , pp. 245-259
    • Vilnai-Yavetz, I.1    Rafaeli, A.2
  • 33
    • 84870706028 scopus 로고    scopus 로고
    • Understanding the do-ityourself consumer: DIY motivations and outcomes
    • Wolf, M., & McQuitty, S. (2011). Understanding the do-ityourself consumer: DIY motivations and outcomes. AMS Review, 1(3-4), 154-170.
    • (2011) AMS Review , vol.1 , Issue.3-4 , pp. 154-170
    • Wolf, M.1    McQuitty, S.2
  • 34
    • 59349115377 scopus 로고    scopus 로고
    • A practical methodology for realizing product service systems for consumer products
    • Yang, X., Moore, P., Pu, J. S., & Wong, C. B. (2009). A practical methodology for realizing product service systems for consumer products. Computers & Industrial Engineering, 56(1), 224-235.
    • (2009) Computers & Industrial Engineering , vol.56 , Issue.1 , pp. 224-235
    • Yang, X.1    Moore, P.2    Pu, J.S.3    Wong, C.B.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.