Please respond ASAP: Workplace telepressure and employee recovery

Journal of Occupational Health Psychology

Volumn 20, Issue 2, 2015, Pages 172-189

  Barber, Larissa K ^a   Santuzzi, Alecia M ^a  

^a NORTHERN ILLINOIS UNIVERSITY   (United States)

Author keywords

Individual differences; Information and communication technology; Social norms; Work recovery; Workplace telepressure

Indexed keywords

ABSENTEEISM; ADULT; ARTICLE; CONTROLLED STUDY; E-MAIL; EMPLOYEE ATTITUDE; EXTRAVERSION; FACTORIAL ANALYSIS; FEMALE; HUMAN; HUMAN EXPERIMENT; JOB STRESS; MALE; NORMAL HUMAN; OCCUPATIONAL HEALTH; PRIORITY JOURNAL; RESPONSE TIME; SELF CONCEPT; SELF MONITORING; SLEEP QUALITY; SOCIAL ENVIRONMENT; SOCIAL NETWORK; SOCIAL NORM; WORK ENVIRONMENT; WORKPLACE; WORKPLACE TELEPRESSURE; BURNOUT; EMPLOYMENT; ETIOLOGY; MENTAL STRESS; PSYCHOLOGY; QUESTIONNAIRE; TELECOMMUNICATION;

ABSENTEEISM; BURNOUT, PROFESSIONAL; ELECTRONIC MAIL; EMPLOYMENT; HUMANS; STRESS, PSYCHOLOGICAL; SURVEYS AND QUESTIONNAIRES; TELECOMMUNICATIONS; WORKPLACE;

EID: 84925674947     PISSN: 10768998     EISSN: 19391307     Source Type: Journal    
DOI: 10.1037/a0038278     Document Type: Article

References (80)

1. Afifi, W. A., & Metts, S. (1998). Characteristics and consequences of expectation violations in close relationships. Journal of Social and Personal Relationships, 15(3), 365-392. http://dx.doi.org/10.1177/0265407598153004
2. Åkerstedt, T., Nilsson, P. M., & Kecklund, G. (2009). Sleep and recovery. Research in Occupational Stress and Well-Being, 7, 205-247.
3. Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance, and normative commitment to the organization. Journal of Occupational Psychology, 63, 1-18. http://dx.doi.org/10.1111/j.2044-8325.1990.tb00506.x
4. Allen, T. D. (2001). Family-supportive work environments: The role of organizational perceptions. Journal of Vocational Behavior, 58, 414-435. http://dx.doi.org/10.1006/jvbe.2000.1774
5. American Psychological Association. (2013). Americans stay connected to work on weekends, vacation, and even when out sick. American Psychological Association Press Room. Retrieved from http://www.apa.org/news/press/releases/2013/09/connected-work.aspx
6. Aziz, S., & Zickar, M. J. (2006). A cluster analysis investigation of workaholism as a syndrome. Journal of Occupational Health Psychology, 11, 52-62. http://dx.doi.org/10.1037/1076-8998.11.1.52
7. Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model:State of the art. Journal of Managerial Psychology, 22, 309-328. http://dx.doi.org/10.1108/02683940710733115
8. Barber, L. K., & Jenkins, J. S. (2014). Creating technological boundaries to protect bedtime: Examining work-home boundary management, psychological detachment and sleep. Stress and Health, 30, 259-264. http://dx.doi.org/10.1002/smi.2536
9. Barnes, C. M., Wagner, D. T., & Ghumman, S. (2012). Borrowing from sleep to pay work and family: Expanding time-based conflict to the broader nonwork domain. Personnel Psychology, 65, 789-819. http://dx.doi.org/10.1111/peps.12002
10. Behrend, T. S., Sharek, D. J., Meade, A. W., & Wiebe, E. N. (2011). The viability of crowdsourcing for survey research. Behavior Research Methods, 43, 800-813. http://dx.doi.org/10.3758/s13428-011-0081-0
11. Boswell, W. R., & Olson-Buchanan, J. B. (2007). The use of communication technologies after hours: The role of work attitudes and work-life conflict. Journal of Management, 33, 592-610. http://dx.doi.org/10.1177/0149206307302552
12. Buhrmester, M., Kwang, T., & Gosling, S. D. (2011). Amazon's Mechanical Turk: A new source of inexpensive, yet high-quality data? Perspectives on Psychological Science, 6, 3-5. http://dx.doi.org/10.1177/1745691610393980
13. Cascio, W. F. (2000). Managing a virtual workplace. The Academy of Management Executive, 14, 81-90.
14. Christian, M. S., Garza, A. S., & Slaughter, J. E. (2011). Work engagement:A quantitative review and test of its relations with task and contextual performance. Personnel Psychology, 64, 89-136. http://dx.doi.org/10.1111/j.1744-6570.2010.01203.x
15. Cialdini, R. B., Bator, R. J., & Guadagno, R. E. (1999). Normative influences in organizations. In L. Thompson, D. Messick, & J. Levine (Eds.), Shared cognitions in organizations: The management of knowledge. Hillsdale, NJ: Erlbaum.
16. Cialdini, R. B., & Goldstein, N. J. (2004). Social influence: Compliance and conformity. Annual Review of Psychology, 55, 591-621. http://dx.doi.org/10.1146/annurev.psych.55.090902.142015
17. Cialdini, R. B., Kallgren, C. A., & Reno, R. R. (1991). A focus theory of normative conduct. Advances in Experimental Social Psychology, 24, 201-234.
18. Cooper, C. L., & Cartwright, S. (1994). Healthy mind, healthy organization-A Proactive approach to occupational stress. Human Relations, 47, 455-471. http://dx.doi.org/10.1177/001872679404700405
19. Day, A., Paquet, S., Scott, N., & Hambley, L. (2012). Perceived information and communication technology (ICT) demands on employee outcomes:The moderating effect of organizational ICT support. Journal of Occupational Health Psychology, 17, 473-491. http://dx.doi.org/10.1037/a0029837
20. Day, A., Scott, N., & Kelloway, E. K. (2010). Information and communication technology: Implications for job stress and employee well-being. Research in Occupational Stress and Well-being, 8, 317-350. http://dx.doi.org/10.1108/S1479-3555(2010)0000008011
21. Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86, 499-512. http://dx.doi.org/10.1037/0021-9010.86.3.499
22. DeVellis, R. F. (2012). Scale development: Theory and applications (3rd ed.). Thousand Oaks, CA: Sage Publications.
23. Edwards, J. R., & Rothbard, N. P. (1999). Work and family stress and well-being: An examination of person-environment fit in the work and family domains. Organizational Behavior and Human Decision Processes, 77, 85-129. http://dx.doi.org/10.1006/obhd.1998.2813
24. Finn, J. (2006). An exploratory study of email use by direct service social workers. Journal of Technology in Human Services, 24, 1-20. http://dx.doi.org/10.1300/J017v24n04_01
25. Fishbein, M., & Ajzen, I. (2010). Predicting and changing behavior: The reasoned action approach. New York: Taylor & Francis.
26. Forsyth, D. R. (2009). Group dynamics. In H. T. Reis & S. Sprecher (Eds.), Encyclopedia of human relationships (pp. 145-148). Thousand Oaks, CA: Sage. http://dx.doi.org/10.4135/9781412958479.n248
27. Gangestad, S. W., & Snyder, M. (2000). Self-monitoring: Appraisal and reappraisal. Psychological Bulletin, 126, 530-555. http://dx.doi.org/10.1037/0033-2909.126.4.530
28. Goetzel, R. Z., Guindon, A. M., Turshen, I. J., & Ozminkowski, R. J. (2001). Health and productivity management: Establishing key performance measures, benchmarks, and best practices. Journal of Occupational and Environmental Medicine, 43, 10-17. http://dx.doi.org/10.1097/00043764-200101000-00003
29. Goldberg, L. R. (1999). A broad-bandwidth, public domain, personality inventory measuring the lower-level facets of several five-factor models. In I. Mervielde, I. Deary, F. De Fruyt, & F. Ostendorf (Eds.), Personality Psychology in Europe (Vol. 7, pp. 7-28). Tilburg, the Netherlands:Tilburg University Press.
30. Goldberg, L. R., Johnson, J. A., Eber, H. W., Hogan, R., Ashton, M. C., Cloninger, C. R., & Gough, H. C. (2006). The International Personality Item Pool and the future of public-domain personality measures. Journal of Research in Personality, 40, 84-96. http://dx.doi.org/10.1016/j.jrp.2005.08.007
31. Hallberg, U. E., & Schaufeli, W. B. (2006). "Same same" but different? Can work engagement be discriminated from job involvement and organizational commitment? European Psychologist, 11, 119-127. http://dx.doi.org/10.1027/1016-9040.11.2.119
32. Hinkin, T. R. (1998). A brief tutorial on the development of measures for use in survey questionnaires. Organizational Research Methods, 1, 104-121. http://dx.doi.org/10.1177/109442819800100106
33. Jenkins, C. D., Stanton, B.-A., Niemcryk, S. J., & Rose, R. M. (1988). A scale for the estimation of sleep problems in clinical research. Journal of Clinical Epidemiology, 41, 313-321. http://dx.doi.org/10.1016/0895-4356(88)90138-2
34. Jonason, P. K., & Webster, G. D. (2010). The dirty dozen: A concise measure of the dark triad. Psychological Assessment, 22, 420-432. http://dx.doi.org/10.1037/a0019265
35. Kanai, A., & Wakabayashi, M. (2001). Workaholism among Japanese blue-collar employees. International Journal of Stress Management, 8, 129-145. http://dx.doi.org/10.1023/A:1009529314121
36. Kanungo, R. N. (1982). Measurement of job and work involvement. Journal of Applied Psychology, 67, 341-349. http://dx.doi.org/10.1037/0021-9010.67.3.341
37. Karasek, R. A. (1979). Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24, 285-308. http://dx.doi.org/10.2307/2392498
38. Kelloway, E. K., & Day, A. L. (2005). Building healthy workplaces: What we know so far. Canadian Journal of Behavioural Science, 37, 223-235. http://dx.doi.org/10.1037/h0087259
39. Kessler, R. C., Barber, C., Beck, A., Berglund, P., Cleary, P. D., McKenas, D.,... Wang, P. (2003). The World Health Organization Health and Work Performance Questionnaire (HPQ). Journal of Occupational and Environmental Medicine, 45, 156-174. http://dx.doi.org/10.1097/01.jom.0000052967.43131.51
40. Koopman, C., Pelletier, K. R., Murray, J. F., Sharda, C. E., Berger, M. L., Turpin, R. S.,... Bendel, T. (2002). Stanford presenteeism scale: health status and employee productivity. Journal of Occupational and Environmental Medicine/American College of Occupational and Environmental Medicine, 44(1), 14-20.
41. Kossek, E. E., Lautsch, B. A., & Eaton, S. C. (2006). Telecommuting, control, and boundary management: Correlates of policy use and practice, job control, and work-family effectiveness. Journal of Vocational Behavior, 68, 347-367. http://dx.doi.org/10.1016/j.jvb.2005.07.002
42. Kossek, E. E., Ruderman, M. N., Braddy, P. W., & Hannum, K. M. (2012). Work-nonwork boundary management profiles: A person-centered approach. Journal of Vocational Behavior, 81, 112-128. http://dx.doi.org/10.1016/j.jvb.2012.04.003
43. Lazarus, R. S., & Folkman, S. (1984). Psychological stress and the coping process. New York, NY: Springer.
44. Lobel, S., & St. Clair, L. (1992). Effects of family responsibilities, gender, and career identitysalience on performance outcomes. Academy of Management Journal, 35, 1057-1069. http://dx.doi.org/10.2307/256540
45. Markus, M. L. (1994). Electronic mail as the medium of managerial choice. Organization Science, 5, 502-527. http://dx.doi.org/10.1287/orsc.5.4.502
46. Mastin, D. F., Bryson, J., & Corwyn, R. (2006). Assessment of sleep hygiene using the Sleep Hygiene Index. Journal of Behavioral Medicine, 29(3), 223-227. http://dx.doi.org/10.1007/s10865-006-9047-6
47. Mazmanian, M., Orlikowski, W. J., & Yates, J. (2013). The autonomy paradox: The implications of mobile email devices for knowledge professionals. Organization Science, 24, 1337-1357. http://dx.doi.org/10.1287/orsc.1120.0806
48. McCrae, R. R., & John, O. P. (1992). An introduction to the five-factor model and its applications. Journal of Personality, 60(2), 175-215. http://dx.doi.org/10.1111/j.1467-6494.1992.tb00970.x
49. McEwen, B. S. (1998). Stress, adaptation, and disease. Allostasis and allostatic load. Annals of the New York Academy of Sciences, 840, 33-44. http://dx.doi.org/10.1111/j.1749-6632.1998.tb09546.x
50. McEwen, B. S., & Stellar, E. (1993). Stress and the individual. Mechanisms leading to disease. Archives of Internal Medicine, 153(18), 2093-2101.
51. Meijman, T. F., & Mulder, G. (1998). Psychological aspects of workload. In P. J. D. Drenth & H. Thierry (Eds.), Handbook of work and organizational psychology: Work psychology (Vol. 2, pp. 5-33). Hove, England:Psychology Press.
52. Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1, 61-89. http://dx.doi.org/10.1016/1053-4822(91)90011-Z
53. Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace. Thousand Oaks, CA: Sage.
54. Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization:A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61, 20-52. http://dx.doi.org/10.1006/jvbe.2001.1842
55. Mills, P. R., Kessler, R. C., Cooper, J., & Sullivan, S. (2007). Impact of a health promotion program on employee health risks and work productivity. American Journal of Health Promotion, 22, 45-53. http://dx.doi.org/10.4278/0890-1171-22.1.45
56. Mount, M. K., Barrick, M. R., Scullen, S. M., & Rounds, J. (2005). Higher-order dimensions of the big five personality traits and the big six vocational interest types. Personnel Psychology, 58, 447-478. http://dx.doi.org/10.1111/j.1744-6570.2005.00468.x
57. Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric theory. New York:McGraw-Hill.
58. Olson-Buchanan, J. B., & Boswell, W. R. (2006). Blurring boundaries:Correlates of integration and segmentation between work and nonwork. Journal of Vocational Behavior, 68, 432-445. http://dx.doi.org/10.1016/j.jvb.2005.10.006
59. Park, Y., Fritz, C., & Jex, S. M. (2011). Relationships between work-home segmentation and psychological detachment from work: The role of communication technology use at home. Journal of Occupational Health Psychology, 16, 457-467. http://dx.doi.org/10.1037/a0023594
60. Park, Y., & Jex, S. M. (2011). Work-home boundary management using communication and information technology. International Journal of Stress Management, 18, 133-152. http://dx.doi.org/10.1037/a0022759
61. Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information Systems Research, 19(4), 417-433. http://dx.doi.org/10.1287/isre.1070.0165
62. Schaufeli, W. B., & Bakker, A. B. (2003). Test manual for the Utrecht Work Engagement Scale. Unpublished manuscript, Utrecht University, the Netherlands. Retrieved from http://www.schaufeli.com
63. Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293-315. http://dx.doi.org/10.1002/job.248
64. Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire A cross-national study. Educational and Psychological Measurement, 66(4), 701-716. http://dx.doi.org/10.1177/0013164405282471
65. Schaufeli, W. B., Shimazu, A., & Taris, T. W. (2009). Being driven to work excessively hard: The evaluation of a two-factor measure of workaholism in the Netherlands and Japan. Cross-Cultural Research, 43, 320-348. http://dx.doi.org/10.1177/1069397109337239
66. Schaufeli, W. B., Taris, T. W., & Van Rhenen, W. (2008). Workaholism, burnout, and work engagement: Three of a kind or three different kinds of employee well-being? Applied Psychology, 57(2), 173-203. http://dx.doi.org/10.1111/j.1464-0597.2007.00285.x
67. Scheier, M. F., & Carver, C. S. (1985). The Self-Consciousness Scale: A revised version for use with general populations. Journal of Applied Social Psychology, 15, 687-699. http://dx.doi.org/10.1111/j.1559-1816.1985.tb02268.x
68. Shirom, A., & Melamed, S. (2006). A comparison of the construct validity of two burnout measures in two groups of professionals. International Journal of Stress Management, 13, 176-200. http://dx.doi.org/10.1037/1072-5245.13.2.176
69. Snyder, M. (1974). Self-monitoring of expressive behavior. Journal of Personality and Social Psychology, 30(4), 526-537. http://dx.doi.org/10.1037/h0037039
70. Society of Human Resource Management. (2012). Technology and its impact on employees during nonwork hours. Survey findings. Retrieved from http://www.shrm.org/research/surveyfindings/articles/pages/technologyanditsimpactonemployeesduringnonworkinghours.aspx
71. Sonnentag, S. (2003). Recovery, work engagement, and proactive behavior:a new look at the interface between nonwork and work. The Journal of Applied Psychology, 88(3), 518-528.
72. Sonnentag, S., Binnewies, C., & Mojza, E. J. (2010). Staying well and engaged when demands are high: The role of psychological detachment. Journal of Applied Psychology, 95, 965-976. http://dx.doi.org/10.1037/a0020032
73. Sonnentag, S., & Fritz, C. (2007). The Recovery Experience Questionnaire:Development and validation of a measure for assessing recuperation and unwinding from work. Journal of Occupational Health Psychology, 12, 204-221. http://dx.doi.org/10.1037/1076-8998.12.3.204
74. Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory. Journal of Occupational Health Psychology, 3(4), 356-367. http://dx.doi.org/10.1037/1076-8998.3.4.356
75. Thompson, C. A., Beauvais, L. L., & Lyness, K. S. (1999). When work-family benefits are not enough: The influence of work-family culture on benefit utilization, organizational attachment, and work-family conflict. Journal of Vocational Behavior, 54, 392-415. http://dx.doi.org/10.1006/jvbe.1998.1681
76. Townsend, A. M., DeMarie, S. M., & Hendrickson, A. R. (1998). Virtual teams: Technology and the workplace of the future. The Academy of Management Executive, 12, 17-29.
77. Valcour, M. (2007). Work-based resources as moderators of the relationship between work hours and satisfaction with work-family balance. Journal of Applied Psychology, 92, 1512-1523.
78. Van den Broeck, A., Schreurs, B., De Witte, H., Vansteenkiste, M., Germeys, F., & Schaufeli, W. (2011). Understanding workaholics' motivations: A self-determination perspective. Applied Psychology:An International Review, 60, 600-621. http://dx.doi.org/10.1111/j.1464-0597.2011.00449.x
79. VW turns off out-of-hours email. (2011, December). BBC News. Retrieved from http://www.bbc.co.uk/news/technology-16314901
80. Webster, D. M., & Kruglanski, A. W. (1994). Individual differences in need for cognitive closure. Journal of Personality and Social Psychology, 67, 1049-1062.