메뉴 건너뛰기




Volumn 20, Issue 1, 2015, Pages 129-146

You cannot hide your telephone lies: Providing a model statement as an aid to detect deception in insurance telephone calls

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; CONTENT ANALYSIS; DECEPTION; FEMALE; FRAUD; HUMAN; HUMAN EXPERIMENT; INSURANCE; MALE; MODEL; NORMAL HUMAN; PRIORITY JOURNAL; TELEPHONE INTERVIEW;

EID: 84921611738     PISSN: 13553259     EISSN: 20448333     Source Type: Journal    
DOI: 10.1111/lcrp.12017     Document Type: Article
Times cited : (105)

References (56)
  • 1
  • 3
    • 0036984795 scopus 로고    scopus 로고
    • Context and cue cards in young children's testimony: A comparison of brief narrative elaboration and context reinstatement
    • Bowen, C. J., & Howie, P. M. (2002). Context and cue cards in young children's testimony: A comparison of brief narrative elaboration and context reinstatement. Journal of Applied Psychology, 87, 1077-1085. doi:10.1037/0021-9010.87.6.1077
    • (2002) Journal of Applied Psychology , vol.87 , pp. 1077-1085
    • Bowen, C.J.1    Howie, P.M.2
  • 4
    • 80052628614 scopus 로고    scopus 로고
    • Impacts of psychological science on national security agencies post-9/11
    • Brandon, S. (2011). Impacts of psychological science on national security agencies post-9/11. American Psychologist, 66, 495-506. doi:10.1037/a0024818
    • (2011) American Psychologist , vol.66 , pp. 495-506
    • Brandon, S.1
  • 5
    • 0037396127 scopus 로고    scopus 로고
    • Individual differences in children's event memory reports and the narrative elaboration technique
    • Brown, D., & Pipe, M. E. (2003a). Individual differences in children's event memory reports and the narrative elaboration technique. Journal of Applied Psychology, 88, 195-206. doi:10.1037/0021-9010.88.2.195
    • (2003) Journal of Applied Psychology , vol.88 , pp. 195-206
    • Brown, D.1    Pipe, M.E.2
  • 6
    • 8744312927 scopus 로고    scopus 로고
    • Variations on a technique: Enhancing children's recall using narrative elaboration training
    • Brown, D. A., & Pipe, M. E. (2003b). Variations on a technique: Enhancing children's recall using narrative elaboration training. Applied Cognitive Psychology, 17, 377-399. doi:10.1002/acp.876
    • (2003) Applied Cognitive Psychology , vol.17 , pp. 377-399
    • Brown, D.A.1    Pipe, M.E.2
  • 7
    • 0035256915 scopus 로고    scopus 로고
    • Interviewing children about real and fictitious events: Revisiting the narrative elaboration procedure
    • Camparo, L. B., Wagner, J. T., & Saywitz, K. J. (2001). Interviewing children about real and fictitious events: Revisiting the narrative elaboration procedure. Law and Human Behavior, 25, 63-80. doi:10.1023/A:1005691926064
    • (2001) Law and Human Behavior , vol.25 , pp. 63-80
    • Camparo, L.B.1    Wagner, J.T.2    Saywitz, K.J.3
  • 8
    • 80755163586 scopus 로고    scopus 로고
    • Eliciting cues to false intent: A new application of strategic interviewing
    • Clemens, F., Granhag, P. A., & Strömwall, L. (2011). Eliciting cues to false intent: A new application of strategic interviewing. Law and Human Behavior, 35, 512-522. doi:10.1007/s10979-010-9258-9
    • (2011) Law and Human Behavior , vol.35 , pp. 512-522
    • Clemens, F.1    Granhag, P.A.2    Strömwall, L.3
  • 11
    • 0035650501 scopus 로고    scopus 로고
    • Interviewing preschoolers from low- and middle-SES communities: A test of the narrative elaboration recall improvement technique
    • Dorado, J. S., & Saywitz, K. J. (2001). Interviewing preschoolers from low- and middle-SES communities: A test of the narrative elaboration recall improvement technique. Journal of Clinical Child Psychology, 30, 568-580. doi:10.1207/S15374424JCCP3004-12
    • (2001) Journal of Clinical Child Psychology , vol.30 , pp. 568-580
    • Dorado, J.S.1    Saywitz, K.J.2
  • 13
    • 74749097411 scopus 로고    scopus 로고
    • Interviewing cooperative witnesses
    • Fisher, R. P. (2010). Interviewing cooperative witnesses. Legal and Criminological Psychology, 15, 25-38. doi:10.1348/135532509X441891
    • (2010) Legal and Criminological Psychology , vol.15 , pp. 25-38
    • Fisher, R.P.1
  • 16
    • 47749107209 scopus 로고    scopus 로고
    • A new theoretical perspective on deception detection: On the psychology of instrumental mind-reading
    • Granhag, P. A., & Hartwig, M. (2008). A new theoretical perspective on deception detection: On the psychology of instrumental mind-reading. Psychology, Crime, and Law, 14, 189-200. doi:10.1080/10683160701645181
    • (2008) Psychology, Crime, and Law , vol.14 , pp. 189-200
    • Granhag, P.A.1    Hartwig, M.2
  • 17
    • 79953041172 scopus 로고    scopus 로고
    • Episodic future thought: Illuminating the trademarks of forming true and false intentions
    • Granhag, P. A., & Knieps, M. (2011). Episodic future thought: Illuminating the trademarks of forming true and false intentions. Applied Cognitive Psychology, 25, 274-280. doi:10.1002/acp.1674
    • (2011) Applied Cognitive Psychology , vol.25 , pp. 274-280
    • Granhag, P.A.1    Knieps, M.2
  • 19
    • 33947369881 scopus 로고    scopus 로고
    • Guilty and innocent suspects' strategies during interrogations
    • Hartwig, M., Granhag, P. A., & Strömwall, L. (2007). Guilty and innocent suspects' strategies during interrogations. Psychology, Crime, and Law, 13, 213-227. doi:10.1080/10683160600750264
    • (2007) Psychology, Crime, and Law , vol.13 , pp. 213-227
    • Hartwig, M.1    Granhag, P.A.2    Strömwall, L.3
  • 20
    • 79953239450 scopus 로고    scopus 로고
    • Impression and information management: On the strategic self-regulation of innocent and guilty suspects
    • (special issue on deception research). Retrieved from
    • Hartwig, M., Granhag, P. A., Strömwall, L., & Doering, N. (2010). Impression and information management: On the strategic self-regulation of innocent and guilty suspects. The Open Criminology Journal, 3, 10-16 (special issue on deception research). Retrieved from http://www.benthamscience.com/open/tocrij/articles/V003/SI0009TOCRIJ/10TOCRIJ.pdf
    • (2010) The Open Criminology Journal , vol.3 , pp. 10-16
    • Hartwig, M.1    Granhag, P.A.2    Strömwall, L.3    Doering, N.4
  • 23
    • 32544434695 scopus 로고    scopus 로고
    • Statement validity analysis and the 'detection of the truth'
    • P. A. Granhag&L. A. Strömwall (Eds.) Cambridge, UK: Cambridge University Press
    • Köhnken, G. (2004). Statement validity analysis and the 'detection of the truth'. In P. A. Granhag&L. A. Strömwall (Eds.), Deception detection in forensic contexts (pp. 41-63). Cambridge, UK: Cambridge University Press.
    • (2004) Deception Detection in Forensic Contexts , pp. 41-63
    • Köhnken, G.1
  • 24
    • 21844485262 scopus 로고
    • The cognitive interview and the assessment of the credibility of adult's statements
    • Köhnken, G., Schimossek, E., Aschermann, E., & Höfer, E. (1995). The cognitive interview and the assessment of the credibility of adult's statements. Journal of Applied Psychology, 80, 671-684. doi:10.1037/0021-9010.80.6.671
    • (1995) Journal of Applied Psychology , vol.80 , pp. 671-684
    • Köhnken, G.1    Schimossek, E.2    Aschermann, E.3    Höfer, E.4
  • 25
    • 0002757319 scopus 로고
    • The evaluation of the credibility of child witness statements in German procedural system
    • G. Davies&J. Drinkwater (Eds.) Issues in Criminological and Legal Psychology, Leicester, UK: British Psychological Society
    • Köhnken, G., & Steller, M. (1988). The evaluation of the credibility of child witness statements in German procedural system. In G. Davies&J. Drinkwater (Eds.), The child witness: Do the courts abuse children? (Issues in Criminological and Legal Psychology, no. 13; pp. 37-45). Leicester, UK: British Psychological Society.
    • (1988) The Child Witness: Do the Courts Abuse Children? , Issue.13 , pp. 37-45
    • Köhnken, G.1    Steller, M.2
  • 26
    • 77953683630 scopus 로고    scopus 로고
    • Detecting true and false opinions: The Devil's Advocate approachas a lie detectionaid
    • Leal, S., Vrij, A., Mann, S., & Fisher, R. (2010).Detecting true and false opinions: The Devil's Advocate approachas a lie detectionaid. Acta Psychologica, 134,323-329. doi:10.1016/j.actpsy.2010.03.005
    • (2010) Acta Psychologica , vol.134 , pp. 323-329
    • Leal, S.1    Vrij, A.2    Mann, S.3    Fisher, R.4
  • 27
    • 80052640321 scopus 로고    scopus 로고
    • Intelligence gathering post-9/11
    • Loftus, E. F. (2011). Intelligence gathering post-9/11. American Psychologist, 66, 532-541. doi:10.1037/a0024614
    • (2011) American Psychologist , vol.66 , pp. 532-541
    • Loftus, E.F.1
  • 28
    • 0036618129 scopus 로고    scopus 로고
    • Suspects, lies and videotape: An analysis of authentic high-stakes liars
    • Mann, S., Vrij, A., & Bull, R. (2002). Suspects, lies and videotape: An analysis of authentic high-stakes liars. Law and Human Behavior, 26, 365-376. doi:10.1023/A:1015332606792
    • (2002) Law and Human Behavior , vol.26 , pp. 365-376
    • Mann, S.1    Vrij, A.2    Bull, R.3
  • 29
    • 60849118690 scopus 로고    scopus 로고
    • See no lies, hear no lies: Differences in discrimination accuracy and response bias when watching or listening to police suspect interviews
    • Mann, S., Vrij, A., Fisher, R., & Robinson, M. (2008). See no lies, hear no lies: Differences in discrimination accuracy and response bias when watching or listening to police suspect interviews. Applied Cognitive Psychology, 22, 1062-1071. doi:10.1002/acp.1406
    • (2008) Applied Cognitive Psychology , vol.22 , pp. 1062-1071
    • Mann, S.1    Vrij, A.2    Fisher, R.3    Robinson, M.4
  • 31
    • 12344299469 scopus 로고    scopus 로고
    • The detection of deception with the reality monitoring approach: A review of the empirical evidence
    • Masip, J., Sporer, S., Garrido, E., & Herrero, C. (2005). The detection of deception with the reality monitoring approach: A review of the empirical evidence. Psychology, Crime, and Law, 11, 99-122. doi:10.1080/10683160410001726356
    • (2005) Psychology, Crime, and Law , vol.11 , pp. 99-122
    • Masip, J.1    Sporer, S.2    Garrido, E.3    Herrero, C.4
  • 32
    • 33745751934 scopus 로고    scopus 로고
    • How the detection of insurance fraud succeeds and fails
    • Morley, N. J., Ball, L. J., & Ormerod, T. C. (2006). How the detection of insurance fraud succeeds and fails. Psychology, Crime, and Law, 12, 163-180. doi:10.1080/10683160512331316325
    • (2006) Psychology, Crime, and Law , vol.12 , pp. 163-180
    • Morley, N.J.1    Ball, L.J.2    Ormerod, T.C.3
  • 33
    • 0030443319 scopus 로고    scopus 로고
    • Narrative elaboration: Test of a new procedure for interviewing children
    • Saywitz, K. J., & Snyder, L. (1996). Narrative elaboration: Test of a new procedure for interviewing children. Journal of Consulting and Clinical Psychology, 64, 1347-1357. doi:10.1037/0022-006X.64.6.1347
    • (1996) Journal of Consulting and Clinical Psychology , vol.64 , pp. 1347-1357
    • Saywitz, K.J.1    Snyder, L.2
  • 34
    • 0000299280 scopus 로고    scopus 로고
    • Helping children tell what happened: A follow-up study of the narrative elaboration procedure
    • Saywitz, K. J., Snyder, L., & Lamphear, V. (1996). Helping children tell what happened: A follow-up study of the narrative elaboration procedure. Child Maltreatment, 1, 200-212. doi:10.1177/1077559596001003003
    • (1996) Child Maltreatment , vol.1 , pp. 200-212
    • Saywitz, K.J.1    Snyder, L.2    Lamphear, V.3
  • 35
    • 84926971478 scopus 로고    scopus 로고
    • Reality monitoring and detection of deception
    • P. A. Granhag & L. A. Strömwall (Eds.) Cambridge, UK: Cambridge University Press
    • Sporer, S. L. (2004). Reality monitoring and detection of deception. In P. A. Granhag & L. A. Strömwall (Eds.), Deception detection in forensic contexts (pp. 64-102). Cambridge, UK: Cambridge University Press.
    • (2004) Deception Detection in Forensic Contexts , pp. 64-102
    • Sporer, S.L.1
  • 36
    • 33646540693 scopus 로고    scopus 로고
    • Paraverbal indicators of deception: A meta-analytic synthesis
    • Sporer, S. L., & Schwandt, B. (2006). Paraverbal indicators of deception: A meta-analytic synthesis. Applied Cognitive Psychology, 20, 421-446. doi:10.1002/acp.1190
    • (2006) Applied Cognitive Psychology , vol.20 , pp. 421-446
    • Sporer, S.L.1    Schwandt, B.2
  • 38
    • 33745754907 scopus 로고    scopus 로고
    • To act truthfully: Nonverbal behaviour and strategies during a police interrogation
    • Strömwall, L. A., Hartwig, M., & Granhag, P. A. (2006). To act truthfully: Nonverbal behaviour and strategies during a police interrogation. Psychology, Crime, and Law, 12, 207-219. doi:10.1080/10683160512331331328
    • (2006) Psychology, Crime, and Law , vol.12 , pp. 207-219
    • Strömwall, L.A.1    Hartwig, M.2    Granhag, P.A.3
  • 39
    • 84876142481 scopus 로고    scopus 로고
    • Cry me a river: Identifying the behavioural consequences of extremely high-stakes interpersonal deception
    • Ten Brinke, L., & Porter, S. (2012). Cry me a river: Identifying the behavioural consequences of extremely high-stakes interpersonal deception. Law and Human Behavior, 36, 469-477. doi:10.1037/h0093929
    • (2012) Law and Human Behavior , vol.36 , pp. 469-477
    • Ten Brinke, L.1    Porter, S.2
  • 40
    • 84862503329 scopus 로고    scopus 로고
    • Darwin the detective: Observable facial muscle contractions reveal emotional high-stakes lies
    • Ten Brinke, L., Porter, S., & Baker, A. (2012). Darwin the detective: Observable facial muscle contractions reveal emotional high-stakes lies. Evolution and Human Behavior, 33, 411-416. doi:10.1016/j.evolhumbehav.2011.12.003
    • (2012) Evolution and Human Behavior , vol.33 , pp. 411-416
    • Ten Brinke, L.1    Porter, S.2    Baker, A.3
  • 41
    • 13844266761 scopus 로고    scopus 로고
    • Criteria-Based Content Analysis: A qualitative review of the first 37 studies
    • Vrij, A. (2005). Criteria-Based Content Analysis: A qualitative review of the first 37 studies. Psychology, Public Policy, and Law, 11, 3-41. doi:10.1037/1076-8971.11.1.3
    • (2005) Psychology, Public Policy, and Law , vol.11 , pp. 3-41
    • Vrij, A.1
  • 43
    • 0036615788 scopus 로고    scopus 로고
    • Will the truth come out? The effect of deception, age, status, coaching, and social skills on CBCA scores
    • Vrij, A., Akehurst, L., Soukara, S., & Bull, R. (2002). Will the truth come out? The effect of deception, age, status, coaching, and social skills on CBCA scores. Law and Human Behaviour, 26, 261-283. doi:10.1023/A:1015313120905
    • (2002) Law and Human Behaviour , vol.26 , pp. 261-283
    • Vrij, A.1    Akehurst, L.2    Soukara, S.3    Bull, R.4
  • 44
    • 2442452732 scopus 로고    scopus 로고
    • Let me inform you how to tell a convincing story: CBCA and Reality Monitoring scores as a function of age, coaching and deception
    • Vrij, A., Akehurst, L., Soukara, S., & Bull, R. (2004). Let me inform you how to tell a convincing story: CBCA and Reality Monitoring scores as a function of age, coaching and deception. Canadian Journal of Behavioural Science, 36, 113-126. doi:10.1037/h0087222
    • (2004) Canadian Journal of Behavioural Science , vol.36 , pp. 113-126
    • Vrij, A.1    Akehurst, L.2    Soukara, S.3    Bull, R.4
  • 45
    • 84862177960 scopus 로고    scopus 로고
    • Eliciting cues to deception and truth: What matters are the questions asked
    • Vrij, A., & Granhag, P. A. (2012). Eliciting cues to deception and truth: What matters are the questions asked. Journal of Applied Research in Memory and Cognition, 1, 110-117. doi:10.1016/j.jarmac.2012.02.004
    • (2012) Journal of Applied Research in Memory and Cognition , vol.1 , pp. 110-117
    • Vrij, A.1    Granhag, P.A.2
  • 46
    • 80052181712 scopus 로고    scopus 로고
    • Lying about flying: The first experiment to detect false intent
    • Vrij, A., Granhag, P. A., Mann, S., & Leal, S. (2011). Lying about flying: The first experiment to detect false intent. Psychology, Crime, and Law, 17, 611-620. doi:10.1080/10683160903418213
    • (2011) Psychology, Crime, and Law , vol.17 , pp. 611-620
    • Vrij, A.1    Granhag, P.A.2    Mann, S.3    Leal, S.4
  • 48
    • 79953249125 scopus 로고    scopus 로고
    • Pitfalls and opportunities in nonverbal and verbal lie detection
    • Vrij, A., Granhag, P. A., & Porter, S. B. (2010). Pitfalls and opportunities in nonverbal and verbal lie detection. Psychological Science in the Public Interest, 11, 89-121. doi:10.1177/1529100610390861
    • (2010) Psychological Science in the Public Interest , vol.11 , pp. 89-121
    • Vrij, A.1    Granhag, P.A.2    Porter, S.B.3
  • 50
    • 84863567679 scopus 로고    scopus 로고
    • Imposing cognitive load to elicit cues to deceit: Inducing the reverse order technique naturally
    • Vrij, A., Leal, S., Mann, S., & Fisher, R. (2012). Imposing cognitive load to elicit cues to deceit: Inducing the reverse order technique naturally. Psychology, Crime, and Law, 18, 579-594. doi:10.1080/1068316X.2010.515987
    • (2012) Psychology, Crime, and Law , vol.18 , pp. 579-594
    • Vrij, A.1    Leal, S.2    Mann, S.3    Fisher, R.4
  • 51
    • 0000642712 scopus 로고    scopus 로고
    • Telling and detecting lies in a high-stake situation: The case of a convicted murderer
    • Vrij, A., & Mann, S. (2001). Telling and detecting lies in a high-stake situation: The case of a convicted murderer. Applied Cognitive Psychology, 15, 187-203. doi:10.1002/1099-0720(200103/04)15:2%3c187:AID-ACP696%3e3.0.CO;2-A
    • (2001) Applied Cognitive Psychology , vol.15 , pp. 187-203
    • Vrij, A.1    Mann, S.2
  • 52
    • 43749120995 scopus 로고    scopus 로고
    • Increasing cognitive load to facilitate lie detection: The benefit of recalling an event in reverse order
    • Vrij, A., Mann, S., Fisher, R., Leal, S., Milne, B., & Bull, R. (2008). Increasing cognitive load to facilitate lie detection: The benefit of recalling an event in reverse order. Law and Human Behavior, 32, 253-265. doi:10.1007/s10979-007-9103-y
    • (2008) Law and Human Behavior , vol.32 , pp. 253-265
    • Vrij, A.1    Mann, S.2    Fisher, R.3    Leal, S.4    Milne, B.5    Bull, R.6
  • 53
    • 84874581006 scopus 로고    scopus 로고
    • Can I take your picture? Undercover interviewing to detect deception
    • Vrij, A., Mann, S., Jundi, S., Hope, L., & Leal, S. (2012). Can I take your picture? Undercover interviewing to detect deception. Psychology, Public Policy, and Law, 18, 231-244. doi:10.1037/a0025670
    • (2012) Psychology, Public Policy, and Law , vol.18 , pp. 231-244
    • Vrij, A.1    Mann, S.2    Jundi, S.3    Hope, L.4    Leal, S.5
  • 54
    • 34548585166 scopus 로고    scopus 로고
    • Cues to deception and ability to detect lies as a function of police interview styles
    • Vrij, A., Mann, S., Kristen, S., & Fisher, R. (2007). Cues to deception and ability to detect lies as a function of police interview styles. Law and Human Behavior, 31, 499-518. doi:10.1007/s10979-006-9066-4
    • (2007) Law and Human Behavior , vol.31 , pp. 499-518
    • Vrij, A.1    Mann, S.2    Kristen, S.3    Fisher, R.4
  • 55
    • 77951915064 scopus 로고    scopus 로고
    • 'Look into my Eyes': Can an instruction to maintain eye contact facilitate lie detection?
    • Vrij, A., Mann, S., Leal, S., & Fisher, R. (2010). 'Look into my Eyes': Can an instruction to maintain eye contact facilitate lie detection? Psychology, Crime, and Law, 16, 327-348. doi:10.1080/10683160902740633
    • (2010) Psychology, Crime, and Law , vol.16 , pp. 327-348
    • Vrij, A.1    Mann, S.2    Leal, S.3    Fisher, R.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.