Waiting patiently: An empirical study of queue abandonment in an emergency department

Management Science

Volumn 61, Issue 1, 2015, Pages 39-59

  Batt, Robert J ^a   Terwiesch, Christian ^b  

^a UNIVERSITY OF WISCONSIN MADISON   (United States)

^b UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

Empirical; Healthcare operations; Queues with abandonment; Service operations

Indexed keywords

EMERGENCY ROOMS; HOSPITALS;

CUSTOMER RESPONSE; EMERGENCY DEPARTMENTS; EMPIRICAL; EMPIRICAL STUDIES; HEALTH-CARE OPERATIONS; HOSPITAL EMERGENCY DEPARTMENTS; QUEUES WITH ABANDONMENT; SERVICE OPERATIONS;

QUEUEING THEORY;

EID: 84921044716     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.2014.2058     Document Type: Article

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