The impact of using computer decision-support software in primary care nurse-led telephone triage: Interactional dilemmas and conversational consequences

Social Science and Medicine

Volumn 126, Issue , 2015, Pages 36-47

  Murdoch, Jamie ^a   Barnes, Rebecca ^b   Pooler, Jillian ^c   Lattimer, Valerie ^a   Fletcher, Emily ^d   Campbell, John L ^d  

^a UNIVERSITY OF EAST ANGLIA   (United Kingdom)

^b Centre for Academic Primary Care School for Social and Community Medicine Canynge Hall   (United Kingdom)

^c UNIVERSITY OF PLYMOUTH   (United Kingdom)

^d UNIVERSITY OF EXETER MEDICAL SCHOOL   (United Kingdom)

Author keywords

Computer decision support systems; Conversation analysis; Multi modal analysis; Nurse patient interactions; Primary care; Telephone triage consultations; UK

Indexed keywords

DECISION SUPPORT SYSTEM; MOBILE COMMUNICATION; PRIMARY HEALTH CARE; SOFTWARE;

ARTICLE; CLINICAL COMPETENCE; COMMUNICATION SKILL; COMPUTER DECISION SUPPORT SOFTWARE; CONVERSATION; DECISION SUPPORT SYSTEM; EMERGENCY HEALTH SERVICE; GENERAL PRACTICE; HEALTH CARE NEED; HUMAN; MEDICAL DOCUMENTATION; NURSE ATTITUDE; NURSE PATIENT RELATIONSHIP; PRIMARY MEDICAL CARE; TELECONSULTATION; UNITED KINGDOM; COMPUTER PROGRAM; DEVICES; PATIENT REFERRAL; PRIMARY HEALTH CARE; PROCEDURES; TELEPHONE; TREATMENT OUTCOME;

ENGLAND; UNITED KINGDOM;

DECISION SUPPORT SYSTEMS, CLINICAL; DECISION SUPPORT TECHNIQUES; HUMANS; NURSE-PATIENT RELATIONS; PRIMARY CARE NURSING; REFERRAL AND CONSULTATION; SOFTWARE; TELEPHONE; TREATMENT OUTCOME; TRIAGE;

EID: 84916898067     PISSN: 02779536     EISSN: 18735347     Source Type: Journal    
DOI: 10.1016/j.socscimed.2014.12.013     Document Type: Article

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