Comparison of face-to-face and telephone consultations in primary care: Qualitative analysis

British Journal of General Practice

Volumn 60, Issue 574, 2010, Pages

  Hewitt, Heather ^a   Gafaranga, Joseph ^b   McKinstry, Brian ^c  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

^b UNIVERSITY OF EDINBURGH   (United Kingdom)

^c UNIVERSITY OF EDINBURGH   (United Kingdom)

Author keywords

Communication; Consultation; Qualitative analysis; Telephone

Indexed keywords

ARTICLE; AUDIO RECORDING; COMMUNICATION PROTOCOL; COMPARATIVE STUDY; CONFORMATIONAL TRANSITION; CONVERSATION; DISCOURSE ANALYSIS; DOCTOR PATIENT RELATION; FOLLOW UP; HEALTH BEHAVIOR; HUMAN; INTERPERSONAL COMMUNICATION; PATIENT MONITORING; PATIENT SAFETY; PHYSICIAN ATTITUDE; PRIMARY MEDICAL CARE; PROBLEM SOLVING; QUALITATIVE ANALYSIS; SELF DISCLOSURE; TELECONSULTATION; TRUST; VERBAL COMMUNICATION;

ATTITUDE OF HEALTH PERSONNEL; COMMUNICATION; GENERAL PRACTICE; HUMANS; MEDICAL HISTORY TAKING; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PROFESSIONAL PRACTICE; SCOTLAND; TELEPHONE;

EID: 77952796955     PISSN: 09601643     EISSN: None     Source Type: Journal    
DOI: 10.3399/bjgp10X501831     Document Type: Article

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