Malpractice claims regarding calls to Swedish telephone advice nursing: What went wrong and why?

Journal of Telemedicine and Telecare

Volumn 18, Issue 7, 2012, Pages 379-383

  Ernesäter, Annica ^a,b   Winblad, Ulrika ^a   Engström, Maria ^a,b   Holmström, Inger K ^a,c  

^a UPPSALA UNIVERSITY   (Sweden)

^b UNIVERSITY OF GÄVLE   (Sweden)

^c ÖREBRO UNIVERSITY   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CHILD; EMERGENCY HEALTH SERVICE; FEMALE; HUMAN; INFANT; INTERPERSONAL COMMUNICATION; MALE; MALPRACTICE; MIDDLE AGED; NURSE PATIENT RELATIONSHIP; PRESCHOOL CHILD; STANDARD; STATISTICS; SWEDEN; TELECONSULTATION; TELENURSING; VERY ELDERLY; YOUNG ADULT;

ADOLESCENT; ADULT; AGED; AGED, 80 AND OVER; CHILD; CHILD, PRESCHOOL; COMMUNICATION; FEMALE; HUMANS; INFANT; MALE; MALPRACTICE; MIDDLE AGED; NURSE-PATIENT RELATIONS; REMOTE CONSULTATION; SWEDEN; TELENURSING; TRIAGE; YOUNG ADULT;

EID: 84868326380     PISSN: 1357633X     EISSN: 17581109     Source Type: Journal    
DOI: 10.1258/jtt.2012.120416     Document Type: Article

References (19)

1. Holmström I, Hoglund AT. The faceless encounter: ethical dilemmas in telephone nursing. J Clin Nurs 2007;16:1865-71
2. Kohn LT, Corrigan J, Donaldson MS; Committee on Quality Health Care in America, Institute of Medicine. To Err Is Human: building a safer health system. Washington, DC: National Academy Press, 1999
3. Hsieh HF, Shannon SE. Three approaches to qualitative content analysis. Qual Health Res 2005;15:1277-88
4. Roter D, Larson S. The Roter interaction analysis system (RIAS): utility and flexibility for analysis of medical interactions. Patient Educ Couns 2002;46:243-51
5. Stewart M. Towards a global definition of patient centred care. BMJ 2001;322:444-5
6. Epstein RM, Franks P, Fiscella K, et al. Measuring patient-centered communication in patient-physician consultations: theoretical and practical issues. Soc Sci Med 2005;61:1516-28
7. Ohrn A, Elfström J, Liedgren C, Rutberg H. Reporting of sentinel events in Swedish hospitals: a comparison of severe adverse events reported by patients and providers. Jt Comm J Qual Patient Saf 2011;37:495-501
8. Reason J. Beyond the organisational accident: the need for "error wisdom" on the frontline. Qual Saf Health Care 2004;13 (Suppl. 2):28-33
9. Reason J. Human error: models and management. BMJ 2000;320: 768-70
10. Currie L, Watterson L. Challenges in delivering safe patient care: a commentary on a quality improvement initiative. J Nurs Manag 2007;15:162-8
11. Goode J, Hanlon G, Luff D, O'Cathain A, Strangleman T, Greatbatch D. Male callers to NHS Direct: the assertive carer, the new dad and the reluctant patient. Health (London) 2004;8:311-28
12. Wahlberg AC, Wredling R. Telephone nursing: calls and caller satisfaction. Int J Nurs Pract 1999;5:164-70
13. Fernald DH, Pace WD, Harris DM, West DR, Main DS, Westfall JM. Event reporting to a primary care patient safety reporting system: a report from the ASIPS collaborative. Ann Fam Med 2004;2:327-32
14. Elder NC, Dovey SM. Classification of medical errors and preventable adverse events in primary care: a synthesis of the literature. J Fam Pract 2002;51:927-32
15. Anderson EB. Patient-centeredness: a new approach. Nephrol News Issues 2002;16:80-2
16. Holmström I. Telefonrådgivning inom hälsooch sjukvård. 1 uppl ed. [Telephone advice nursing within health care] Lund: Studentlitteratur, 2008 [Swedish]
17. Leclerc BS, Dunnigan L, Côté H, Zunzunegui MV, Hagan L, Morin D. Callers' ability to understand advice received from a telephone health-line service: comparison of self-reported and registered data. Health Serv Res 2003;38:697-710
18. Hansen EH, Hunskaar S. Understanding of and adherence to advice after telephone counselling by nurse: a survey among callers to a primary emergency out-of-hours service in Norway. Scand J Trauma Resusc Emerg Med 2011;19:48
19. Polit DF, Beck CT. Nursing Research: generating and assessing evidence for nursing practice. Philadelphia: Wolters Kluwer Health/Lippincott Williams & Wilkins, 2008