메뉴 건너뛰기




Volumn 40, Issue 5, 2014, Pages 669-687

Modalities, motivations, and materials - Investigating traditional and social online Q&A services

Author keywords

Framework; online question answering; review; social Q A; user generated content; virtual reference

Indexed keywords

INFORMATION RETRIEVAL; NATURAL LANGUAGE PROCESSING SYSTEMS; REVIEWS;

EID: 84907101923     PISSN: 01655515     EISSN: 17416485     Source Type: Journal    
DOI: 10.1177/0165551514534140     Document Type: Review
Times cited : (30)

References (68)
  • 3
    • 84861097176 scopus 로고    scopus 로고
    • Measuring Effectiveness and User Satisfaction in Yahoo! Answers
    • 2 February
    • ShahC. Measuring effectiveness and user satisfaction in Yahoo! Answers. First Monday2February2011; 16(2), http://firstmonday.org/ojs/index.php/fm/article/view/3092
    • (2011) First Monday , vol.16 , Issue.2
    • Shah, C.1
  • 4
    • 51849120139 scopus 로고    scopus 로고
    • Exploring characteristics and effects of user participation in online social Q&A sites
    • 1 September
    • ShahCOhJSOhS. Exploring characteristics and effects of user participation in online social Q&A sites. First Monday1September2008; 13(9), http://firstmonday.org/article/view/2182/2028.
    • (2008) First Monday , vol.13 , Issue.9
    • Shah, C.1    Oh, J.S.2    Oh, S.3
  • 5
    • 84866492138 scopus 로고    scopus 로고
    • Social Q&A and virtual reference-comparing apples and oranges with the help of experts and users
    • Shah C, Kitzie V. Social Q&A and virtual reference-comparing apples and oranges with the help of experts and users. Journal of the American Society for Information Science and Technology. 2012 ; 63 (10). 2020-2036
    • (2012) Journal of the American Society for Information Science and Technology , vol.63 , Issue.10 , pp. 2020-2036
    • Shah, C.1    Kitzie, V.2
  • 6
    • 36949012975 scopus 로고    scopus 로고
    • Seekers, sloths and social reference: Homework questions submitted to a question answering community
    • Gazan R. Seekers, sloths and social reference: Homework questions submitted to a question answering community. New Review of Hypermedia and Multimedia. 2007 ; 13 (2). 239-248
    • (2007) New Review of Hypermedia and Multimedia , vol.13 , Issue.2 , pp. 239-248
    • Gazan, R.1
  • 8
    • 77956618943 scopus 로고    scopus 로고
    • Do your friends make you smarter? An analysis of social strategies in online information seeking
    • Evans B, Kairam S, Pirolli P. Do your friends make you smarter? An analysis of social strategies in online information seeking. Information Processing and Management. 2010 ;: 679-692
    • (2010) Information Processing and Management , pp. 679-692
    • Evans, B.1    Kairam, S.2    Pirolli, P.3
  • 11
    • 84881359775 scopus 로고    scopus 로고
    • A study on Q&A services between community-based question answering and collaborative digital reference in two languages
    • Wu D, He D. A study on Q&A services between community-based question answering and collaborative digital reference in two languages. Proceedings of iConference ; 2013 Forth Worth, TX ; 2013. 326.
    • Proceedings of IConference
    • Wu, D.1    He, D.2
  • 12
    • 77954608769 scopus 로고    scopus 로고
    • Expectation, motivation, and attitude: A tourist behavioral model
    • Hsu CHC, Cai LA, Li M. Expectation, motivation, and attitude: A tourist behavioral model. Journal of Travel Research. 2010 ; 49: 282-296
    • (2010) Journal of Travel Research , vol.49 , pp. 282-296
    • Chc, H.1    Cai, L.A.2    Li, M.3
  • 13
    • 34047272325 scopus 로고    scopus 로고
    • Application of reference guidelines in chat reference interactions: A study of online reference skills
    • Ronan J, Reakes P, Ochoa M. Application of reference guidelines in chat reference interactions: A study of online reference skills. College & Undergraduate Libraries. 2006 ; 13 (4). 3-23
    • (2006) College & Undergraduate Libraries , vol.13 , Issue.4 , pp. 3-23
    • Ronan, J.1    Reakes, P.2    Ochoa, M.3
  • 16
    • 70049092857 scopus 로고    scopus 로고
    • Seeking synchronicity: OCLC and Rutgers researchers explore virtual reference services by analyzing chat transcripts
    • Bolander RC, Connaway LS, Radford ML. Seeking synchronicity: OCLC and Rutgers researchers explore virtual reference services by analyzing chat transcripts. NextSpace. 2006 ; 2: 18-19
    • (2006) NextSpace , vol.2 , pp. 18-19
    • Bolander, R.C.1    Connaway, L.S.2    Radford, M.L.3
  • 17
    • 34548629815 scopus 로고    scopus 로고
    • Mountains, valleys, and pathways: Serials users' needs and steps to meet them. Part I: Preliminary analysis of focus group and semi-structured interviews at colleges and universities
    • Connaway LS. Mountains, valleys, and pathways: Serials users' needs and steps to meet them. Part I: Preliminary analysis of focus group and semi-structured interviews at colleges and universities. Serials Librarian. 2007 ; 52: 223-236
    • (2007) Serials Librarian , vol.52 , pp. 223-236
    • Connaway, L.S.1
  • 18
    • 0034257329 scopus 로고    scopus 로고
    • Unobtrusive data analysis of digital reference questions and service at the Internet Public Library: An exploratory study
    • Carter DS, Janes J. Unobtrusive data analysis of digital reference questions and service at the Internet Public Library: An exploratory study. Library Trends. 2000 ; 49 (2). 251-265
    • (2000) Library Trends , vol.49 , Issue.2 , pp. 251-265
    • Carter, D.S.1    Janes, J.2
  • 27
    • 0016572286 scopus 로고
    • Relevance: A review of and a framework for the thinking on the notion of information science
    • Saracevic T. Relevance: A review of and a framework for the thinking on the notion of information science. Journal of American Society for Information Science. 1975 ; 26 (6). 321-343
    • (1975) Journal of American Society for Information Science , vol.26 , Issue.6 , pp. 321-343
    • Saracevic, T.1
  • 28
    • 0032018960 scopus 로고    scopus 로고
    • Users' criteria for relevance evaluation: A cross-situational comparison
    • Barry CL, Schamber L. Users' criteria for relevance evaluation: A cross-situational comparison. Information Processing & Management. 1998 ; 34 (2/3). 219-236
    • (1998) Information Processing & Management , vol.34 , Issue.2-3 , pp. 219-236
    • Barry, C.L.1    Schamber, L.2
  • 29
    • 80054690347 scopus 로고    scopus 로고
    • User relevance criteria choices and the information search process
    • Taylor A. User relevance criteria choices and the information search process. Information Processing & Management. 2012 ; 48 (1). 136-153
    • (2012) Information Processing & Management , vol.48 , Issue.1 , pp. 136-153
    • Taylor, A.1
  • 36
    • 84884548155 scopus 로고    scopus 로고
    • The place of health information and socio-emotional support in social questioning and answering
    • (accessed September 2013)
    • WorrallAOhS. The place of health information and socio-emotional support in social questioning and answering. Information Research2013; 18(3), http://www.informationr.net/ir/18-3/paper587.html ( accessed September 2013).
    • (2013) Information Research , vol.18 , Issue.3
    • Worrall, A.1    Oh, S.2
  • 45
    • 84881331260 scopus 로고    scopus 로고
    • A comparison of quality, speed, scope and usability between English and Chinese CQAs
    • Chua AYK, Banerjee S. A comparison of quality, speed, scope and usability between English and Chinese CQAs. IAENG International Journal of Computer Science. 2013 ; 40 (2). 53-61
    • (2013) IAENG International Journal of Computer Science , vol.40 , Issue.2 , pp. 53-61
    • Ayk, C.1    Banerjee, S.2
  • 46
    • 84883866321 scopus 로고    scopus 로고
    • So fast so good: An analysis of answer quality and answer speed in community question-answering sites
    • Chua AYK, Banerjee S. So fast so good: An analysis of answer quality and answer speed in community question-answering sites. Journal of the American Society for Information Science and Technology. 2013 ; 64 (10). 2058-2068
    • (2013) Journal of the American Society for Information Science and Technology , vol.64 , Issue.10 , pp. 2058-2068
    • Ayk, C.1    Banerjee, S.2
  • 47
    • 0036002287 scopus 로고    scopus 로고
    • Instant messaging reference in an academic library: A case study
    • Foley M. Instant messaging reference in an academic library: A case study. College and Research Libraries. 2002 ; 63 (1). 36-45
    • (2002) College and Research Libraries , vol.63 , Issue.1 , pp. 36-45
    • Foley, M.1
  • 50
    • 44949264612 scopus 로고    scopus 로고
    • An unobtrusive evaluation of online real time library reference services
    • Atlanta, GA
    • KaskeNArnoldJ. An unobtrusive evaluation of online real time library reference services. In: American Library Association, annual conference, Atlanta, GA, http://www.lib.umd.edu/groups/digref/784kaskearnoldunobtrusive.html
    • American Library Association, Annual Conference
    • Kaske, N.1    Arnold, J.2
  • 51
  • 52
    • 44949231071 scopus 로고    scopus 로고
    • Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines
    • Shachaf P, Horowitz SM. Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines. Library & Information Science Research. 2008 ; 30 (2). 122-137
    • (2008) Library & Information Science Research , vol.30 , Issue.2 , pp. 122-137
    • Shachaf, P.1    Horowitz, S.M.2
  • 53
    • 3042637383 scopus 로고    scopus 로고
    • Evaluation of chat reference service quality
    • White MD, Abels EG, Kaske N. Evaluation of chat reference service quality. D-Lib Magazine. 2003 ; 9 (2). 1-13
    • (2003) D-Lib Magazine , vol.9 , Issue.2 , pp. 1-13
    • White, M.D.1    Abels, E.G.2    Kaske, N.3
  • 56
    • 0042096635 scopus 로고    scopus 로고
    • A virtual expression of need: An analysis of e-mail reference questions
    • Duff WM, Johnson CA. A virtual expression of need: An analysis of e-mail reference questions. American Archivist. 2001 ; 64 (1). 43-60
    • (2001) American Archivist , vol.64 , Issue.1 , pp. 43-60
    • Duff, W.M.1    Johnson, C.A.2
  • 58
    • 85012474048 scopus 로고    scopus 로고
    • Do virtual reference librarians dream of digital reference questions?: A qualitative and quantitative analysis of email and chat reference
    • Lee IJ. Do virtual reference librarians dream of digital reference questions?: A qualitative and quantitative analysis of email and chat reference. Australian Academic & Research Libraries. 2004 ; 35 (2). 95-109
    • (2004) Australian Academic & Research Libraries , vol.35 , Issue.2 , pp. 95-109
    • Lee, I.J.1
  • 60
    • 84989547081 scopus 로고
    • Relevance reconsidered - Towards an agenda for the 21st century: Introduction to special topic issue on relevance research
    • Froehlich TJ. Relevance reconsidered - Towards an agenda for the 21st century: Introduction to special topic issue on relevance research. Journal of the American Society for Information Science. 1994 ; 45 (3). 124-134
    • (1994) Journal of the American Society for Information Science , vol.45 , Issue.3 , pp. 124-134
    • Froehlich, T.J.1
  • 64
    • 27844441906 scopus 로고    scopus 로고
    • The stratified model of information retrieval interaction: Extension and applications
    • Saracevic T. The stratified model of information retrieval interaction: Extension and applications. Proceedings of the American Society for Information Science. 1997 ; 34: 313-327
    • (1997) Proceedings of the American Society for Information Science , vol.34 , pp. 313-327
    • Saracevic, T.1
  • 66
    • 77955153573 scopus 로고    scopus 로고
    • Knowledge market design: A field experiment at Google Answers
    • Chen Y, Ho T, Kim Y. Knowledge market design: A field experiment at Google Answers. Journal of Public Economics Theory. 2008 ; 12 (4). 641-664
    • (2008) Journal of Public Economics Theory , vol.12 , Issue.4 , pp. 641-664
    • Chen, Y.1    Ho, T.2    Kim, Y.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.