Preventive product returns management systems - A review and model

ECIS 2014 Proceedings - 22nd European Conference on Information Systems

Volumn , Issue , 2014, Pages

  Walsh, Gianfranco ^a   Möhring, Michael ^a   Koot, Christian ^b   Schaarschmidt, Mario ^c  

^a FRIEDRICH SCHILLER UNIVERSITY JENA   (Germany)

^b AALEN UNIVERSITY   (Germany)

^c University of Koblenz ^*  (Germany)

Author keywords

E commerce; Instruments; Product returns management system

Indexed keywords

DECISION THEORY; INFORMATION SYSTEMS; INSTRUMENTS; MANAGEMENT INFORMATION SYSTEMS;

CONCOMITANT DECREASE; CUSTOMER EXPECTATION; FUTURE RESEARCH DIRECTIONS; GROUNDED THEORY APPROACH; PRODUCT RETURNS; QUALITATIVE INTERVIEWS;

ELECTRONIC COMMERCE;

EID: 84905845167     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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