The case for non-intrusive research: A virtual reference Librarian's perspective

Digital Versus Non-Digital Reference: Ask a Librarian Online and Offline

Volumn , Issue , 2013, Pages 139-150

  Jensen, Bruce ^a  

^a Metropolitan Cooperative Library System   (United States)

Author keywords

Action research; Assessment; Chat reference; Corpus analysis; Electronic reference; Evaluation; Methodology methodologies; Reference; Research methods; Transcripts; Virtual reference

Indexed keywords

EID: 84905595717     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1300/J120v41n85_11     Document Type: Chapter

References (13)

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