Using virtual reference transcripts for staff training

Reference Services Review

Volumn 31, Issue 1, 2003, Pages 46-56

  Ward, David ^a  

^a UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

Academic libraries; Reference services; Standards; Technological innovation; Training; Virtual libraries

Indexed keywords

EID: 84986134906     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/00907320310460915     Document Type: Article

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