Balancing product-service provider's performance and customer's value: The SErvice Engineering Methodology (SEEM)

Procedia CIRP

Volumn 16, Issue , 2014, Pages 50-55

  Pezzotta, Giuditta ^a   Pinto, Roberto ^a   Pirola, Fabiana ^a   Ouertani, Mohamed Zied ^b,c  

^a UNIVERSITY OF BERGAMO   (Italy)

^b ABB CORPORATE RESEARCH   (Germany)

^c UNIVERSITY OF CAMBRIDGE   (United Kingdom)

Author keywords

Customer satisfaction; PSS; Service Engineering; Service operational excellence

Indexed keywords

CUSTOMER SATISFACTION; SALES;

INTEGRATED SOLUTIONS; MANUFACTURING COMPANIES; OPERATIONAL EXCELLENCE; PSS; SERVICE ENGINEERING; SERVICE PROVISIONS; VALUE PROPOSITION;

PRODUCT DESIGN;

EID: 84905399779     PISSN: None     EISSN: 22128271     Source Type: Conference Proceeding    
DOI: 10.1016/j.procir.2014.01.008     Document Type: Conference Paper

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