메뉴 건너뛰기




Volumn , Issue , 2007, Pages 47-63

Architecture for service engineering - The design and development of industrial service work

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84892217316     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-3-540-29860-1_3     Document Type: Chapter
Times cited : (26)

References (43)
  • 3
    • 84896930624 scopus 로고
    • Firm resources and sustained competitive advantage
    • Barney J (1991) Firm Resources and Sustained Competitive Advantage. Journal of Management 17(1):99-120
    • (1991) Journal of Management , vol.17 , Issue.1 , pp. 99-120
    • Barney, J.1
  • 4
    • 0032040228 scopus 로고    scopus 로고
    • A structured product development perspective for service operations
    • Bitran G, Pedrosa L (1998). A Structured Product Development Perspective for Service Operations. European Management Journal 16(2):169-189
    • (1998) European Management Journal , vol.16 , Issue.2 , pp. 169-189
    • Bitran, G.1    Pedrosa, L.2
  • 5
    • 84885735503 scopus 로고    scopus 로고
    • Zielgruppenprogramm - Zielgruppenorientierung durch Nutzensegmentierung
    • A. Meyer eds:, Schäffer-Poeschel, Stuttgart
    • Botschen G, Mühlbacher H (1998) Zielgruppenprogramm - Zielgruppenorientierung durch Nutzensegmentierung. In A. Meyer (eds): Handbuch Dienstleistungs-Marketing, Vol. 1, Schäffer-Poeschel, Stuttgart, pp 681-692
    • (1998) Handbuch Dienstleistungs-Marketing , vol.1 , pp. 681-692
    • Botschen, G.1    Mühlbacher, H.2
  • 6
    • 84922779878 scopus 로고
    • Developing new services: Improving the process makes it better
    • Bowers M (1989) Developing new services: Improving the process makes it better. Journal of Services Marketing 3(1):15-20
    • (1989) Journal of Services Marketing , vol.3 , Issue.1 , pp. 15-20
    • Bowers, M.1
  • 12
    • 0001515115 scopus 로고    scopus 로고
    • Key concepts for new service development
    • Edvardsson B, Olsson J (1996) Key concepts for new service development. Service Industries Journal 16(2):140-164
    • (1996) Service Industries Journal , vol.16 , Issue.2 , pp. 140-164
    • Edvardsson, B.1    Olsson, J.2
  • 19
    • 84986078945 scopus 로고    scopus 로고
    • New service development: A review of literature and annotated bibliography
    • Johne A, Storey C (1998) New Service Development: A Review of Literature and Annotated Bibliography. European Journal of Marketing 32(3):184-251
    • (1998) European Journal of Marketing , vol.32 , Issue.3 , pp. 184-251
    • Johne, A.1    Storey, C.2
  • 23
    • 84892360243 scopus 로고    scopus 로고
    • Applying a platform approach to redesign industrial services
    • June, Canada, Crossing Borders
    • Liestmann V, Kuster J (2002, June) Applying a Platform Approach to Redesign Industrial Services. Paper presented at the Quis8 - Quality in Service: Victoria, Canada, Crossing Borders
    • (2002) The Quis8 - Quality in Service: Victoria
    • Liestmann, V.1    Kuster, J.2
  • 25
    • 84892328164 scopus 로고    scopus 로고
    • Dienstleistungsentwicklung durch Service Engineering. Von der Idee zum Produkt
    • Luczak H, Eversheim W. eds, FIR, Aachen
    • Liestmann V, Gill C, Keith H, Kuster J, Scherrer U, Schmitt I, Thimm S (2002) Dienstleistungsentwicklung durch Service Engineering. Von der Idee zum Produkt. In: Luczak H, Eversheim W. (eds) FIR+IAW-Praxis Edition Vol. 2. FIR, Aachen
    • (2002) FIR+IAW-Praxis Edition , vol.2
    • Liestmann, V.1    Gill, C.2    Keith, H.3    Kuster, J.4    Scherrer, U.5    Schmitt, I.6    Thimm, S.7
  • 31
    • 84892293035 scopus 로고
    • Konzept zur Gestaltung prozess- und integrationsgerechter Produktmodelle
    • Produktionstechnische Berichte, Kaiserslautern
    • Radtke M (1995) Konzept zur Gestaltung prozess- und integrationsgerechter Produktmodelle. Dissertation Kaiserslautern. Produktionstechnische Berichte, Kaiserslautern
    • (1995) Dissertation Kaiserslautern
    • Radtke, M.1
  • 37
    • 0000426487 scopus 로고
    • Designing Services that deliver
    • Shostack L (1984) Designing Services that deliver. Harvard Business Review 62(1):133-139
    • (1984) Harvard Business Review , vol.62 , Issue.1 , pp. 133-139
    • Shostack, L.1
  • 40
    • 0001155664 scopus 로고    scopus 로고
    • Management of Innovation in Services
    • Sundbo J (1997) Management of Innovation in Services. Service Industries Journal 17(3):432-455
    • (1997) Service Industries Journal , vol.17 , Issue.3 , pp. 432-455
    • Sundbo, J.1
  • 41
    • 0010372630 scopus 로고
    • VDI, Ablauf, Begriffe und Organisation. VDI, Düsseldorf
    • VDI (1980) VDI-Richtlinie 2220 - Produktplanung. Ablauf, Begriffe und Organisation. VDI, Düsseldorf.
    • (1980) VDI-Richtlinie 2220 - Produktplanung


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.