A Typology of Technology-Enhanced Tourism Experiences

International Journal of Tourism Research

Volumn 16, Issue 4, 2014, Pages 340-350

  Neuhofer, Barbara ^a   Buhalis, Dimitrios ^a   Ladkin, Adele ^a  

^a BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

Best practice; Case study; Co creation; Experience typology; Technology; Tourism experiences

Indexed keywords

BEST MANAGEMENT PRACTICE; HIERARCHICAL SYSTEM; TECHNOLOGICAL DEVELOPMENT; TOURISM DEVELOPMENT; TOURISM MARKET; TOURIST DESTINATION; TYPOLOGY;

EID: 84903695045     PISSN: 10992340     EISSN: 15221970     Source Type: Journal    
DOI: 10.1002/jtr.1958     Document Type: Article

References (81)

1. Aho SK. 2001. Towards a general theory of touristic experiences: modelling experience process in tourism. Tourism Review 56(3/4): 33-37.
2. Andersson TD. 2007. The tourist in the experience economy. Scandinavian Journal of Hospitality and Tourism 7(1): 46-58.
3. Arnold DB, Geser G. 2008. The EPOCH research agenda for the applications of ICTs to cultural heritage Excellence in Processing Open Cultural Heritage. In: Archaeolingua, Budapest,
4. Barwise P, Elberse A, Hammond K. 2006. Marketing and the Internet. In Weitz B, Wensley R (eds). Handbook of Marketing. Sage Publications Inc: Thousand Oaks, CA; 527-557.
5. Beeton S, Bowen HE, Santos CA. 2006. State of knowledge: mass media and its relationship to perceptions of quality. In Jennings G, Nickerson NP (eds). Quality Tourism Experiences. Elsevier Butterworth-Heinemann: Oxford.
6. Binkhorst E, Den Dekker T. 2009. Agenda for co-creation tourism experience research. Journal of Hospitality Marketing & Management 18(2/3): 311-327.
7. Buhalis D. 1998. Strategic use of information technologies in the tourism industry. Tourism Management 19(5): 409-421.
8. Buhalis D. 2003. eTourism: Information Technology for Strategic Tourism Management. Prentice Hall: Harlow, UK.
9. Buhalis D, Jun SH. 2011. E-tourism. Contemporary Tourism Reviews [Online]. Available from: http://www.goodfellowpublishers.com/free_files/fileEtourism.pdf [Accessed 10 October 2012].
10. Buhalis D, Law R. 2008. Progress in information technology and tourism management. 20years on and 10years after the internet. The state of eTourism research. Tourism Management 29(4): 609-623.
11. Buhalis D, Licata MC. 2002. The future eTourism intermediaries. Tourism Management 23(3): 207-220.
12. Buhalis D, Wagner R. 2013. E-destinations: global best practice in tourism technologies and application. In Cantoni L, Xiang Z (eds). Information and Communication Technologies in Tourism 2012. Springer Verlag: Austria; 119-130.
13. Caru A, Cova B. 2003. Revisiting consumption experience. Marketing Theory 3(2): 267-286.
14. Cho Y-H, Wang Y, Fesenmaier DR. 2002. The Web-based virtual touri in tourism marketing. Journal of Travel & Tourism Marketing 12(4): 1-17.
15. Cohen E. 1979. A phenomenology of tourist experiences. Sociology 13(2): 179-201.
16. Csikszentmihalyi M. 1975. Beyond Boredom and Anxiety: The Experience of Play in Work and Games. Jossey-Bass Publishers: San Francisco.
17. Cutler SQ, Carmichael B. 2010. The dimensions of the tourist experience. In Morgan M, Lugosi P, Ritchie JRB (eds). The Tourism and Leisure Experience: Consumer and Managerial Perspectives. Channel View Publications: Bristol; 3-26.
18. Darmer P, Sundbo J. 2008. Introduction to experience creation. In Sundbo J, Darmer P (eds). Creating Experiences in the Experience Economy. Edward Elgar: Cheltenham; 1-12.
19. Dwivedi M, Yadav A, Venkatesh U. 2012. Use of social media by national tourism organizations: a preliminary analysis. Information Technology and Tourism 13(2): 93-103.
20. Egger R, Buhalis D. 2008. eTourism Case Studies: Management and Marketing Issues. Elsevier Ltd: Burlington.
21. Flyvbjerg B. 2011. Case study. In Norman K, Denzin N, Lincoln Y (eds). The Sage Handbook of Qualitative Research, (4th edn). Sage: Thousand Oaks, CA; 301-316.
22. Fotis J, Buhalis D, Rossides N. 2011. Social media impact on holiday travel planning: the case of the Russian and the FSU markets. International Journal of Online Marketing 1(4): 1-19.
23. Gray NJ, Campbell LM. 2007. A decommodified experience? Exploring aesthetic, economic and ethical values for volunteer ecotourism in Costa Rica. Journal of Sustainable Tourism 15(5): 463-482.
24. Green N. 2002. On the Move: technology, mobility, and the mediation of social time and space. The Information Society 18(4): 281-292.
25. Gretzel U, Jamal T. 2009. Conceptualizing the creative tourist class: technology, mobility, and tourism experiences. Tourism Analysis 14(4): 471-481.
26. Gretzel U, Fesenmaier DR, Formica S, O'Leary JT. 2006. Searching for the future: challenges faced by destination marketing organizations. Journal of Travel Research 45(2): 116-126.
27. Gretzel U, Fesenmaier DR, O'Leary JT. 2006. The transformation of consumer behaviour. In Buhalis D, Costa C (eds). Tourism Business Frontiers: Consumers, Products and Industry. Elsevier: Oxford; 9-18.
28. Gretzel U, Fesenmaier DR, Lee Y-J, Tussyadiah I. 2011. Narrating travel experiences: the role of new media. In Sharpley R, Stone P (eds). Tourist Experiences: Contemporary Perspectives. Routledge: New York; 171-182.
29. Guttentag D. 2010. Virtual reality: applications and implication for tourism. Tourism Management 31(5): 637-651.
30. Hallencreutz J, Turner DM. 2011. Exploring organizational change best practice: Are there any clear-cut models and definitions? International Journal of Quality and Service Sciences 3(1): 60-68.
31. Hays S, Page SJ, Buhalis D. 2012. Social media as a destination marketing tool: its use by national tourism organisations. Current Issues in Tourism 16(3): 211-239.
32. Hoffman D. 2000. The revolution will not be televised: introduction to the special issue on marketing science and the Internet. Marketing Science 19(10): 1-3.
33. Holbrook MB, Hirschman EC. 1982. The experiential aspects of consumption - consumer fantasies, feelings, and fun. Journal of Consumer Research 9(2): 132-140.
34. Huang J, Hsu CHC. 2010. The impact of customer-to-customer interaction on cruise experience and vacation satisfaction. Journal of Travel Research 49(1): 79-92.
35. Huang Y-C, Backman SJ, Backman KF. 2010. The impacts of virtual experiences on people's travel intentions. In Gretzel U, Law R, Fuchs M (eds). ENTER 2010. Springer-Verlag: Lugano, Switzerland.
36. Inversini A, Cantoni L, Buhalis D. 2010. Destinations information competitors and Web reputation. Information Technology and Tourism 11: 221-234.
37. Ismail AR. 2010. Investigating British customers' Experience to Maximize Brand Loyalty Within the Context of Tourism in Egypt: Netnography & Structural Modelling Approach. Doctor of Philosophy in Marketing: Brunel University.
38. Jennings G, Lee YS, Ayling A, Lunny B, Cater C, Ollenburg C. 2009. Quality tourism experiences: reviews, reflections, research agendas. Journal of Hospitality Marketing & Management 18(2-3): 294-310.
39. Kim JH, Ritchie JRB, McCormick B. 2011. Development of a scale to measure memorable tourism experiences. Journal of Travel Research 51(1): 12-25.
40. Larsen S. 2007. Aspects of a psychology of the tourist experience. Journal of Hospitality and Tourism 7(1): 7-18.
41. Law R, Leung R, Buhalis D. 2009. Information technology applications in hospitality and tourism: a review of publications from 2005 to 2007. Journal of Travel & Tourism Marketing 26(5-6): 559-623.
42. MacCannell D. 1973. Staged authenticity: arrangements of social space in tourist settings. The American Journal of Sociology 79(3): 589-603.
43. McCarthy JC, Wright PC. 2004. Technology as Experience. MIT Press: Cambridge, MA.
44. Merriam SB. 1998. Qualitative research and case study applications in education. Jossey-Bass Publishers: San Francisco.
45. Miles MB, Huberman AM. 1994. Qualitative Data Analysis: An Expanded Sourcebook. (2nd edn). Sage Publications: London.
46. Morgan M, Lugosi P, Ritchie JRB. 2010. The Tourism and Leisure Experience: Consumer and Managerial Perspectives. Channel View: Bristol.
47. Mossberg L. 2003. Att skapa upplevelser: från OK till WOW. Studentliteratur: Lund.
48. Neuhofer B, Buhalis D. 2012. Understanding and managing technology-enabled enhanced tourist experiences. In: The 2nd Advances in Hospitality and Tourism Marketing & Management, June, Corfu.
49. Niininen O, Buhalis D, March R. 2007. Customer empowerment in tourism through consumer centric marketing (CCM). Qualitative Market Research: An International Journal 10(3): 265-281.
50. Pare G. 2001. Using a positivist case study methodology to build and test theories in information systems: illustrations from four exemplary studies. Available from: http://www2.hec.ca/gresi/documents/cahier0109.pdf.
51. Pine JB, Gilmore JH. 1998. Welcome to the experience economy. Harvard Business Review 76(4): 97.
52. Pine JB, Gilmore JH. 1999. The Experience Economy: Work is a Theatre and Every Business a Stage. Harvard Business School: Cambridge.
53. Poon A. 1993. Tourism, Technology and Competitive Strategies. CAB International: Wallingford, UK.
54. Prahalad CK, Ramaswamy V. 2004a. Co-creation experiences: the next practice in value creation. Journal of Interactive Marketing 18(3): 5-14.
55. Prahalad CK, Ramaswamy V. 2004b. The Future of Competition: Co-Creating Unique Value with Customers. Harvard Business School Press: Boston.
56. Prebensen NK, Foss L. 2011. Coping and co-creating in tourist experiences. International Journal of Tourism Research 13: 54-67.
57. Ramaswamy V. 2009. Co-creation of value - towards an expanded paradigm of value creation. Marketing Review St. Gallen 26(6): 11-17.
58. Ramaswamy V. 2011. It's about human experiences.....and beyond, to co-creation. Industrial Marketing Management 40(2): 195-196.
59. Ramaswamy V, Gouillart F. 2008. Co-Creating Strategy with Experience Co-Creation.
60. Ritchie JRB, Hudson S. 2009. Understanding and meeting the challenges of customer/tourist experience research. International Journal of Tourism Research 11: 111-126.
61. Sandström S, Edvardsson B, Kristensson P, Magnusson P. 2008. Value in use through service experience. Managing Service Quality 18(2): 112-126.
62. Schmallegger D, Carson D. 2008. Blogs in tourism: changing approaches to information exchange. Journal of Vacation Marketing 14(2): 99-110.
63. Shaw G, Bailey A, Williams AM. 2011. Service dominant logic and its implications for tourism management: the co-production of innovation in the hotel industry. Tourism Management 32(2): 207-214.
64. Sheldon P. 1997. Tourism Information Technologies. CAB: Oxford.
65. Sigala M. 2009. E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support. Service Industries Journal 29(10): 1341-1358.
66. Stamboulis Y, Skayannis P. 2003. Innovation strategies and technology for experience-based tourism. Tourism Management 24(1): 35-43.
67. Stipanuk DM. 1993. Tourism and technology: interactions and implications. Tourism Management 14(4): 267-278.
68. Todaro JB. 2002. Change for the right reason: What is a best practice? Community & Junior College Libraries 11(1): 27-36.
69. Tung VWS, Ritchie JRB. 2011. Exploring the essence of memorable tourism experiences. Annals of Tourism Research 38(4): 1367-1386.
70. Turner L, Ash J. 1975. The Golden Hordes. Constable: London.
71. Tussyadiah IP, Fesenmaier DR. 2007. Interpreting Tourist Experiences from First-Person Stories: A Foundation for Mobile Guides. In: 15th European Conference on Information Systems, St. Gallen, Switzerland.
72. Tussyadiah I P, Fesenmaier DR. 2009. Mediating the tourist experiences access to places via shared videos. Annals of Tourism Research 36(1): 24-40.
73. Uriely N. 2005. The tourist experience: conceptual developments. Annals of Tourism Research 32(1): 199-216.
74. Vargo SL, Lusch RF. 2004. Evolving to a new dominant logic for marketing. Journal of Marketing 68(January): 1-17.
75. Wang Y, Fesenmaier DR. 2004. Towards understanding members' general participation in and active contribution to an online travel community. Tourism Management 25(6): 709-722.
76. Wang D, Park S, Fesenmaier DR. 2012. The role of smartphones in mediating the touristic experience. Journal of Travel Research 51(4): 371-387.
77. Werthner H, Klein S. 1999. Information Technology and Tourism: A Challenging Relationship. Springer: Vienna.
78. Xiang Z, Gretzel U. 2010. Role of social media in online travel information search. Tourism Management 31(2): 179-188.
79. Yin RK. 2003a. Applications of Case Study Research, (2nd edn). Sage Publications: London.
80. Yin RK. 2003b. Case Study Research: Design and Methods, (3rd edn). Sage Publications: London.
81. Yovcheva Z, Buhalis D, Gatzidis C. 2013. Engineering augmented tourism experiences. In Cantoni L, Xiang Z (eds). Information and Communication Technologies in Tourism 2012. Springer Verlag: Austria; 24-35.