메뉴 건너뛰기




Volumn 17, Issue 2, 2014, Pages 85-102

Measuring the Effect of Company Restaurant Servicescape on Patrons' Emotional States and Behavioral Intentions

Author keywords

behavioral intentions; company restaurants; emotions; environmental psychology; servicescape

Indexed keywords


EID: 84901670863     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1080/15378020.2014.902642     Document Type: Article
Times cited : (30)

References (32)
  • 1
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 3
    • 0030121899 scopus 로고    scopus 로고
    • Applications of structural equation modeling in marketing and consumer research: A review
    • Baumgartner, H., & Homburg, C. (1996). Applications of structural equation modeling in marketing and consumer research: A review. International Journal of Research in Marketing, 13(2), 139-161.
    • (1996) International Journal of Research in Marketing , vol.13 , Issue.2 , pp. 139-161
    • Baumgartner, H.1    Homburg, C.2
  • 4
    • 26844514262 scopus 로고    scopus 로고
    • The theme park experience: An analysis of pleasure, arousal, and satisfaction
    • Bigné, J., Andreu, L., & Gnoth, J. (2005). The theme park experience: An analysis of pleasure, arousal, and satisfaction. Tourism Management, 26(6), 833-844.
    • (2005) Tourism Management , vol.26 , Issue.6 , pp. 833-844
    • Bigné, J.1    Andreu, L.2    Gnoth, J.3
  • 5
    • 0001926055 scopus 로고
    • Servicescapes: The impact of physical surroundings on customers and employees
    • Bitner, M. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.
    • (1992) Journal of Marketing , vol.56 , Issue.2 , pp. 57-71
    • Bitner, M.1
  • 6
    • 0000177128 scopus 로고    scopus 로고
    • Cacioppo, J. T., Gardner, W. L., & Berntson, G. G. (1999). The affect system has parallel and integrative processing components: Form follows function. Journal of Personality and Social Psychology, 76(5), 839-855.
    • (1999)
  • 7
    • 0037677899 scopus 로고    scopus 로고
    • Impact of ambient odors on mall shoppers' emotions, cognition, and spending
    • Chebat, J., & Michon, R. (2003). Impact of ambient odors on mall shoppers' emotions, cognition, and spending. Journal of Business Research, 56(2), 57-71.
    • (2003) Journal of Business Research , vol.56 , Issue.2 , pp. 57-71
    • Chebat, J.1    Michon, R.2
  • 8
    • 0001951371 scopus 로고
    • Store atmosphere: An environmental psychology approach
    • Donovan, R. J., & Rossiter, J. R. (1982). Store atmosphere: An environmental psychology approach. Journal of Retailing, 58(1), 34-57.
    • (1982) Journal of Retailing , vol.58 , Issue.1 , pp. 34-57
    • Donovan, R.J.1    Rossiter, J.R.2
  • 9
    • 76349121550 scopus 로고    scopus 로고
    • Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu
    • Farrell, A. M. (2009). Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu. Journal of Business Research, 63(3), 324-327.
    • (2009) Journal of Business Research , vol.63 , Issue.3 , pp. 324-327
    • Farrell, A.M.1
  • 10
    • 33744487885 scopus 로고    scopus 로고
    • The physical and psychological measurement of gambling environments
    • Finlay, K., Kanetkar, V., Londerville, J., & Marmurek, H. C. (2006). The physical and psychological measurement of gambling environments. Environment & Behavior, 38(4), 570-581.
    • (2006) Environment & Behavior , vol.38 , Issue.4 , pp. 570-581
    • Finlay, K.1    Kanetkar, V.2    Londerville, J.3    Marmurek, H.C.4
  • 11
    • 85006543396 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 13
    • 70350539281 scopus 로고    scopus 로고
    • The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry
    • Han, H., & Ryu, K. (2009). The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry. Journal of Hospitality & Tourism Research, 33(4), 487-510.
    • (2009) Journal of Hospitality & Tourism Research , vol.33 , Issue.4 , pp. 487-510
    • Han, H.1    Ryu, K.2
  • 15
    • 85006557008 scopus 로고    scopus 로고
    • Not your father's corporate foodservice
    • King, P. (1998). Not your father's corporate foodservice. Nation's Restaurant News, 32(41), 49.
    • (1998) Nation's Restaurant News , vol.32 , Issue.41 , pp. 49
    • King, P.1
  • 16
    • 85006518699 scopus 로고    scopus 로고
    • Corporate foodservice is mature yet still evolving
    • King, P. (1999). Corporate foodservice is mature yet still evolving. Nation's Restaurant News, 33(27), 18.
    • (1999) Nation's Restaurant News , vol.33 , Issue.27 , pp. 18
    • King, P.1
  • 17
    • 77958530768 scopus 로고    scopus 로고
    • Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
    • Lin, I. Y., & Mattila, A. S. (2010). Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction. Journal of Hospitality Marketing & Management, 19(8), 819-841.
    • (2010) Journal of Hospitality Marketing & Management , vol.19 , Issue.8 , pp. 819-841
    • Lin, I.Y.1    Mattila, A.S.2
  • 18
    • 85006525779 scopus 로고    scopus 로고
    • Eating on the job: Corporate foodservice
    • Matsumoto, J. (2000). Eating on the job: Corporate foodservice. Restaurants & Institutions, 110(14), 133.
    • (2000) Restaurants & Institutions , vol.110 , Issue.14 , pp. 133
    • Matsumoto, J.1
  • 19
    • 0005471654 scopus 로고    scopus 로고
    • Congruence of scent and music as a driver of in-store evaluations and behavior
    • Mattila, A. S., & Wirtz, J. (2001). Congruence of scent and music as a driver of in-store evaluations and behavior. Journal of Retailing, 77(2), 273-289.
    • (2001) Journal of Retailing , vol.77 , Issue.2 , pp. 273-289
    • Mattila, A.S.1    Wirtz, J.2
  • 21
    • 0036384728 scopus 로고    scopus 로고
    • Contact personnel, physical environment, and the perceived corporate image of intangible services by new clients
    • Nguyen, N., & Leblanc, G. (2002). Contact personnel, physical environment, and the perceived corporate image of intangible services by new clients. International Journal of Service Industry Management, 13(3), 242-262.
    • (2002) International Journal of Service Industry Management , vol.13 , Issue.3 , pp. 242-262
    • Nguyen, N.1    Leblanc, G.2
  • 23
    • 21244446695 scopus 로고    scopus 로고
    • The impact of servicescape on quality perception
    • Reimer, A., & Kuehn, R. (2005). The impact of servicescape on quality perception. European Journal of Marketing, 39(7/8), 785-808.
    • (2005) European Journal of Marketing , vol.39 , Issue.7-8 , pp. 785-808
    • Reimer, A.1    Kuehn, R.2
  • 24
    • 51749085925 scopus 로고
    • A description of the affective quality attributed to environments
    • Russell, J. A., & Pratt, G. (1980). A description of the affective quality attributed to environments. Journal of Personality and Social Psychology, 38(2), 311-322.
    • (1980) Journal of Personality and Social Psychology , vol.38 , Issue.2 , pp. 311-322
    • Russell, J.A.1    Pratt, G.2
  • 25
    • 43849112991 scopus 로고    scopus 로고
    • The effect of environmental perceptions on behavioral intentions through emotions: The case of upscale restaurants
    • Ryu, K., & Jang J. (2007). The effect of environmental perceptions on behavioral intentions through emotions: The case of upscale restaurants. Journal of Hospitality & Tourism Research, 31(1), 56-72.
    • (2007) Journal of Hospitality & Tourism Research , vol.31 , Issue.1 , pp. 56-72
    • Ryu, K.1    Jang, J.2
  • 27
    • 84948482613 scopus 로고
    • The importance of servicescapes in leisure service settings
    • Wakefield, K. L., & Blodgett, J. G. (1994). The importance of servicescapes in leisure service settings. Journal of Service Marketing, 8(3), 66-76.
    • (1994) Journal of Service Marketing , vol.8 , Issue.3 , pp. 66-76
    • Wakefield, K.L.1    Blodgett, J.G.2
  • 28
    • 84986170736 scopus 로고    scopus 로고
    • The effects of the servicescape on customers' behavioral intentions in leisure service settings
    • Wakefield, K. L., & Blodgett, J. G. (1996). The effects of the servicescape on customers' behavioral intentions in leisure service settings. Journal of Services Marketing, 10(6), 45-61.
    • (1996) Journal of Services Marketing , vol.10 , Issue.6 , pp. 45-61
    • Wakefield, K.L.1    Blodgett, J.G.2
  • 29
    • 0033484757 scopus 로고    scopus 로고
    • Customer response to intangible and tangible service factors
    • Wakefield, K. L., & Blodgett, J. G. (1999). Customer response to intangible and tangible service factors. Psychology & Marketing, 16(1), 51-68.
    • (1999) Psychology & Marketing , vol.16 , Issue.1 , pp. 51-68
    • Wakefield, K.L.1    Blodgett, J.G.2
  • 30
    • 33846542552 scopus 로고    scopus 로고
    • The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality
    • Wall, E. A., & Berry, L. L. (2007). The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality. Cornell Hotel & Restaurant Administration Quarterly, 48(1), 59-69.
    • (2007) Cornell Hotel & Restaurant Administration Quarterly , vol.48 , Issue.1 , pp. 59-69
    • Wall, E.A.1    Berry, L.L.2
  • 31
    • 0001143628 scopus 로고    scopus 로고
    • The two general activation systems of affect: Structural findings, evolutionary considerations, and psychobiological evidence
    • Watson, D., Wiese, D., Vaidya, J., & Tellegen, A. (1999). The two general activation systems of affect: Structural findings, evolutionary considerations, and psychobiological evidence. Journal of Personality and Social Psychology, 76(5), 820-838.
    • (1999) Journal of Personality and Social Psychology , vol.76 , Issue.5 , pp. 820-838
    • Watson, D.1    Wiese, D.2    Vaidya, J.3    Tellegen, A.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.